This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is fully remote and available for candidates in Connecticut, Florida, New Jersey, New York, South Carolina, and Texas. Salary approx. $75,000-$80,000 annual, paid on an hourly basis. Candidates must have experience with NextGen to be considered for this position. As a NextGen EHR Application Support Analyst, you will play a pivotal role in ensuring seamless operation and user satisfaction with our NextGen healthcare EHR and PM applications. Your responsibilities will include: - Providing technical support, troubleshooting, training, and collaborating with various stakeholders to optimize the use of the NextGen system. Key Responsibilities - User Support: - Respond to end-user inquiries, issues, and requests related to NextGen EHR application. - Provide timely and effective technical support through various channels, including tickets, emails, and phone calls. - Collaborate with users to understand their needs and challenges, offering solutions and guidance. - Troubleshooting: - Diagnose and resolve technical issues related to NextGen EHR functionality. - Investigate and analyze system errors and recommend corrective actions. - Work closely with the IT team to escalate and address complex technical issues. - Training: - Conduct training sessions for end-users on NextGen EHR features, workflows, and best practices. - Develop training materials and documentation to facilitate user understanding. - Stay informed about new features and updates, ensuring users are informed and educated. - Implementation: - Assist in onboarding new locations, including conducting workflow analysis, implementing information systems, establishing workflows, providing onsite and remote go-live support. - Collaboration: - Collaborate with internal teams, including IT, clinical staff, and management, to address system integration and workflow optimization. - Participate in cross-functional meetings to gather feedback and insight into system improvements. - Quality Assurance: - Perform routine system audits to ensure data accuracy and compliance. - Contribute to testing activities during system upgrades or enhancements. Qualifications - Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience. Requirements - Minimum 5 years of experience in customer service, with a strong grasp of customer service principles. - Experience in the medical, healthcare, or HIT industry. - Strong interpersonal skills, patience, and clear communication abilities. - Ability to manage multiple tasks and set priorities efficiently. - Strong understanding of healthcare workflows and regulatory requirements. - Ability to troubleshoot technical issues and provide effective solutions. - Ability to maintain proper time management. - Training experience and proficiency in developing training materials. - Detail-oriented with a commitment to delivering high-quality support. - Availability for on-call support on a rotational basis (which includes weekends). - Proficient in Microsoft O365 (Word, Excel, Teams, SharePoint, etc.). - Must obtain NextGen Certified Professional Exam certification within 90 days of hire (if not already certified). - Must work a weekly shift rotation (8-4:30 PM, 10-6:30 PM M-F & 8-10:30 AM S-S) EST. Desired Qualifications - Broad technology background including T-SQL, RDP, Active Directory, Crystal Reports, IMO, Azure, Proofpoint, Citrix, Zoom, and proprietary software troubleshooting, including NextGen template and document builder experience. - Experience with Electronic Health Records systems (preferably NextGen). - Familiarity with medical office terminology. Preferred Certifications - NextGen Certified Professional (NCP) Benefits - We offer a supportive remote work environment, opportunities for professional growth, and a collaborative team culture.

• You will be responsible for designing, coding, testing, and releasing software • Reading, writing, and reviewing code written in HTML, Typescript/Javascript/React, Python, and Rust • Close collaboration with other engineers and product managers to become a valued member of an autonomous, cross-functional team • Operational responsibility for the services that are owned by your team, including deploying services into an AWS and kubernetes environment and taking part in an on-call rotation • Work in an environment that supports your individual growth

Job Title: Software Engineer - Virtual Appraisals Company: Snapsheet Job Location: Remote Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What you’ll get: - Remote working environment - your new commute is however long it takes to walk to your desk! - Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! - Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions. - Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more! Role Overview: Snapsheet is looking for a Software Engineer to join the Virtual Appraisals (VA) Team! The VA team continuously improves the software that made us famous, our internal end-to-end claims platform. They work closely with our Operations team to add automation and to reduce human touches and cycle times ultimately making the claims process more efficient. What You’ll Be Doing: - Build new feature workflows for Snapsheet's operations team. - Create dashboards to provide insights into the effectiveness of our projects and workflows. - Contribute to technical design processes and provide improvement suggestions and feedback. - Play an influential role in growing Snapsheet to be the industry leader in technology. - Work in an agile environment and participate in weekly stand-ups, retrospectives, etc. - Proactively challenge scopes, flag issues, and suggest alternatives. - Collaborating with other engineers, product management, and design to identify and solve complex problems Qualifications: - BS in Computer Science, Mathematics, Software Engineering, Computer Engineering, or a related STEM field a plus - 1+ years of full-stack focused web development experience including: - Building applications using React and Redux or a similar frontend framework - Designing and building APIs - Experience with relational databases, designing schemas, and writing performant SQL queries - Experience with AWS infrastructure - Understanding of scalability challenges and performance of server-side code - Prior experience using Ruby on Rails a plus - Eagerness to learn from and work with a collaborative team - Commitment to quality and passion for technology and creating cutting-edge solutions - Ability to manage tasks and to contribute towards multiple initiatives during a sprint We’re Built to Grow With You – And That Starts With How We Support You At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you. - Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan. - Offer two dental plans and one vision plan to keep you and your family healthy. - Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance. - Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance. - 401(k) with a 4% company match—because your future is worth investing in. - Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being. Perks That Make Growing Here Even Better: - Flexible PTO and 7.5 company-observed holidays to recharge on your terms. - In-person connection points throughout the year including our annual Summit and Roadshows. - Snapsheet SWAG and surprise mailers to keep the spirit alive. - Endless opportunity to shape your path—career growth, learning, and real impact are all within reach. - Health and wellness campaigns that evolve with you year over year. Compensation that Grows with You For this position, the base salary range is $95,000 - 145,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset. At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does. This role will be remote based in the U.S. but is not eligible for hire in California or New York. *Please note that we are unable to sponsor applicants for work visas for this position at this time. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me. Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #BI-Remote #LI-Remote Snapsheet is an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Principal Software Engineer serves as a senior technical leader responsible for the architecture, design, and implementation of high-performance Windows-based systems written in C and C++. This role provides deep expertise in cryptography, FIPS compliance, archive file formats, and advanced Windows internals. The position combines strategic architectural leadership with hands-on development of security-critical components. - Lead the development of core system components, ensuring performance, reliability, and security across all layers of the platform. - Architect and implement foundational components in C and C++ with a focus on maintainability. - Design secure systems with rigorous attention to cryptographic correctness, performance optimization, and defense-in-depth principles. - Lead FIPS 140 compliance initiatives, including modernization and adoption of new standards, technical documentation, and codebase updates. - Implement and maintain encryption capabilities using industry-standard algorithms and secure coding best practices. - Guide the team toward new ways to use encryption to increase user adoption and retention, including researching and adoption of post-quantum technologies. - Design and support archive file formats, including compression, decompression, encryption layers, and metadata handling across formats such as ZIP and related standards. - Drive architectural decisions for Windows-based applications and system-level components. - Conduct in-depth code reviews and establish secure coding standards across the engineering team. - Diagnose and resolve complex low-level issues involving performance, memory management, multithreading, and system integration. - Ability to get a public trust security clearance and pass a background check. Qualifications - Extensive professional experience developing portable software in C and C++. - Strong background in cryptographic implementation and secure coding practices. - Hands-on experience with FIPS 140 compliance requirements. - Deep understanding of encryption and hashing algorithms such as SHA-2/3, and compression algorithms including AES, RSA, LZMA, PPMd, and BZip. - Practical experience implementing or maintaining archive file formats such as ZIP, RAR, 7z, and TAR. - Advanced knowledge of Windows software architecture, including Windows Crypto and CNG APIs, user-mode and kernel-mode concepts, multithreading and concurrency models, memory management techniques, and Windows security architecture. - Expertise in debugging complex, low-level system behavior and producing high-quality architectural documentation. Requirements - Familiarity with Windows system services, drivers, and low-level operating system interactions. - Knowledge of secure software development lifecycle (SSDLC) methodologies. - Experience optimizing performance-sensitive and security-critical systems. - Strong communication skills and the ability to influence technical direction across teams. Benefits - Empowering people to work when, how, and where they want. - Flexible work environment.