We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Hours: Monday - Friday , 8:00 AM - 5:00 PM Central Position Summary/Mission Community Care Case Manager use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes. Fundamental Components & Physical Requirements Acts as a liaison with member/client /family, employer, provider(s), insurance companies, and healthcare personnel as appropriate. Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients across the continuum of care that can include consultant referrals, home care visits, the use of community resources, and alternative levels of care. Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their homes, worksites, or physician’s office to provide ongoing case management services. Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status; develops a plan of care to facilitate the member/client’s appropriate condition management to optimize wellness and medical outcomes, aid timely return to work or optimal functioning, and determination of eligibility for benefits as appropriate. Communicates with member/client and other stakeholders as appropriate (e.g., medical providers, attorneys, employers and insurance carriers) telephonically or in person. Prepares all required documentation of case work activities as appropriate. Interacts and consults with internal multidisciplinary team as indicated to help member/client maximize best health outcomes. May make outreach to treating physician or specialists concerning course of care and treatment as appropriate. Provides educational and prevention information for best medical outcomes. Applies all laws and regulations that apply to the provision of rehabilitation services; applies all special instructions required by individual insurance carriers and referral sources. Conducts an evaluation of members/clients’ needs and benefit plan eligibility and facilitates integrative functions using clinical tools and information/data. Utilizes case management processes in compliance with regulatory and company policies and procedures. Facilitates appropriate condition management, optimize overall wellness and medical outcomes, appropriate and timely return to baseline, and optimal function or return to work. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes, as well as opportunities to enhance a member’s/client’s overall wellness through integration. Monitors member/client progress toward desired outcomes through assessment and evaluation. Required Background Experience: -Registered Nurse with active state license in Illinois or any active compact license. -Minimum 3+ years clinical practical experience preference: (diabetes, CHF, CKD, post-acute care, hospice, palliative care, cardiac) with Medicare members. -Minimum 2+ years CM, discharge planning and/or home health care coordination experience Preferred Background Experience: -Bilingual preferred -Certified Case Manager is preferred. -Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) is preferred, but not required -Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications. -Efficient and Effective computer skills including navigating multiple systems and keyboarding -Willing and able to obtain multi state RN licenses if needed, company will provide. Education Requirements: • Associate's degree or Nursing Diploma Required • Bachelor’s degree Preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,575.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/11/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Find your calling at Mercy! The vStroke position works with a multidisciplinary team to support evidence-based practice with the use of established stroke protocols via the telemedicine platform. Ensures care for the stroke patient throughout the continuum, by providing quality, best practices support and data collection for stroke patients across multiple hospitals. Maintains professional accountability for provision of patient care for the assigned patients. Maintains patient rights and confidentiality of patient information. Performs duties and responsibilities in a manner consistent our Mission, Values and Mercy Service Standards. Position Details: We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview: The vStroke position works with a multidisciplinary team to support evidence-based practice with the use of established stroke protocols via the telemedicine platform. Ensures care for the stroke patient throughout the continuum, by providing quality, best practices support and data collection for stroke patients across multiple hospitals. Maintains professional accountability for provision of patient care for the assigned patients. Maintains patient rights and confidentiality of patient information. Performs duties and responsibilities in a manner consistent our Mission, Values and Mercy Service Standards. Qualifications: - Education: Graduate of an Accredited Nursing Program. Associate's Degree in Nursing. - Preferred Education: BSN preferred. - Experience: 2 years recent experience in Direct patient care experience of Neurology patients in an acute care setting, Adult Med/Surg, or Emergency Department experience required. - Licensure: State Licensure in the state of practice, current RN Temporary Permit/RN. Multi-state licensure required within 6 months of hire.- - Certifications: BLS, NIHSS certification upon one month of hire, and Stroke Certified Registered Nurse (SCRN) within 3 years of hire required. - Other: Excellent communication skills and able to collaborate effectively within a team environment. Must have the ability to independently practice and prioritize demands in an ever-changing, dynamic environment. Must demonstrate understanding of pathophysiology and rationale of special therapies of the stroke patient. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We’re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Contact Center Team Lead serves as a senior member of the Contact Center team and acts as the first line of support for Contact Center Specialists. This role assists Supervisors with day-to-day operations, training, and escalations while maintaining active participation in patient support activities. - Support service delivery by resolving complex issues, mentoring peers, monitoring queue performance, and promoting adherence to quality and productivity standards. - Balance leadership responsibilities with hands-on operational duties, expected to spend at least 50% of their time actively answering calls and assisting patients. - Provide operational direction and support to Contact Center Specialists but does not have formal supervisory authority. Essential Functions and Tasks - Serve as a subject matter expert (SME) on contact center systems, processes, and workflows. - Support Supervisors by handling escalated calls, emails, and complex inquiries requiring advanced problem-solving or cross-department collaboration. - Provide real-time guidance and support to Contact Center Specialists to ensure accuracy, empathy, and adherence to quality and compliance standards. - Conduct peer mentoring, side-by-side coaching, and participate in quality calibration sessions to ensure consistency in performance expectations. - Assist Supervisors with onboarding, refresher training, and the communication of new policies, procedures, and system updates. - Monitor call queues, service levels, and productivity dashboards; proactively identify performance trends or workflow issues and communicate findings to leadership. - Perform call audits and quality checks, providing feedback and actionable recommendations for improvement. - Compile and prepare reports or data summaries related to call volumes, service levels, and quality performance as requested. - Participate in process improvement efforts, contribute feedback and help develop new procedures to improve efficiency and patient satisfaction. - Collaborate with departments such as Quality Assurance, Training, and Workforce Management to address barriers impacting performance or patient experience. - Act as a positive role model and resource for peers, fostering teamwork, professionalism, and accountability. - Uphold confidentiality and compliance standards in accordance with company policy and applicable regulations. - Perform special projects and other duties as assigned. Qualifications - Associate’s degree (2 years) required; bachelor’s degree in business, Healthcare, or related field preferred. - Minimum of 2–3 years of experience in a healthcare contact center or similar high-volume customer service environment. - Prior experience serving as a senior agent, team lead or mentor preferred. Knowledge, Skills, and Abilities - Fluency in English, with strong verbal and written communication skills. - Deep understanding of patient billing, insurance processes, and Explanation of Benefits (EOBs). - Demonstrated ability to handle escalated calls with empathy, professionalism, and accuracy. - Proficiency with contact center technologies, CRMs, and Microsoft Office applications. - Strong analytical and problem-solving skills with attention to detail. - Ability to coach and mentor peers effectively. - Excellent organizational, time management, and multitasking abilities. - Ability to work collaboratively in a fast-paced environment while maintaining a positive, professional demeanor. - Flexibility to adapt to evolving business needs and process improvements. Compensation - Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. - This position is also eligible for a discretionary incentive bonus in accordance with company policies. Equal Employment Opportunity Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards.

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array’s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management. WHAT YOU’LL DO - Handle a high volume of calls, requesting assistance with accessing behavioral health services - Prioritize cases based on shifting needs and resources - Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations - Document all requests and encounters into a database - Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators - Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed - Other duties as assigned WHAT WE’RE LOOKING FOR - 1-2 years of recent customer service experience - 1-2 years previous call center experience, strongly preferred - Excellent time management and organization skills - Excellent verbal and written communication skills - Strong computer skills; ability to work with multiple systems - Prior experience with computer systems such as Outlook, Adobe, and Microsoft products - Prior experience with contact center systems or customer relationship databases - Knowledge of medical and/or psychiatric terminology strongly preferred - Ability to sit for an extended period of time POSITION LOGISTICS - 100% remote position - Reports to the Senior Manager, Access Center COMPENSATION AND BENEFITS - The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. - Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions - 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays - 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.