This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Contact Center Team Lead serves as a senior member of the Contact Center team and acts as the first line of support for Contact Center Specialists. This role assists Supervisors with day-to-day operations, training, and escalations while maintaining active participation in patient support activities. - Support service delivery by resolving complex issues, mentoring peers, monitoring queue performance, and promoting adherence to quality and productivity standards. - Balance leadership responsibilities with hands-on operational duties, expected to spend at least 50% of their time actively answering calls and assisting patients. - Provide operational direction and support to Contact Center Specialists but does not have formal supervisory authority. Essential Functions and Tasks - Serve as a subject matter expert (SME) on contact center systems, processes, and workflows. - Support Supervisors by handling escalated calls, emails, and complex inquiries requiring advanced problem-solving or cross-department collaboration. - Provide real-time guidance and support to Contact Center Specialists to ensure accuracy, empathy, and adherence to quality and compliance standards. - Conduct peer mentoring, side-by-side coaching, and participate in quality calibration sessions to ensure consistency in performance expectations. - Assist Supervisors with onboarding, refresher training, and the communication of new policies, procedures, and system updates. - Monitor call queues, service levels, and productivity dashboards; proactively identify performance trends or workflow issues and communicate findings to leadership. - Perform call audits and quality checks, providing feedback and actionable recommendations for improvement. - Compile and prepare reports or data summaries related to call volumes, service levels, and quality performance as requested. - Participate in process improvement efforts, contribute feedback and help develop new procedures to improve efficiency and patient satisfaction. - Collaborate with departments such as Quality Assurance, Training, and Workforce Management to address barriers impacting performance or patient experience. - Act as a positive role model and resource for peers, fostering teamwork, professionalism, and accountability. - Uphold confidentiality and compliance standards in accordance with company policy and applicable regulations. - Perform special projects and other duties as assigned. Qualifications - Associate’s degree (2 years) required; bachelor’s degree in business, Healthcare, or related field preferred. - Minimum of 2–3 years of experience in a healthcare contact center or similar high-volume customer service environment. - Prior experience serving as a senior agent, team lead or mentor preferred. Knowledge, Skills, and Abilities - Fluency in English, with strong verbal and written communication skills. - Deep understanding of patient billing, insurance processes, and Explanation of Benefits (EOBs). - Demonstrated ability to handle escalated calls with empathy, professionalism, and accuracy. - Proficiency with contact center technologies, CRMs, and Microsoft Office applications. - Strong analytical and problem-solving skills with attention to detail. - Ability to coach and mentor peers effectively. - Excellent organizational, time management, and multitasking abilities. - Ability to work collaboratively in a fast-paced environment while maintaining a positive, professional demeanor. - Flexibility to adapt to evolving business needs and process improvements. Compensation - Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. - This position is also eligible for a discretionary incentive bonus in accordance with company policies. Equal Employment Opportunity Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards.

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array’s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management. WHAT YOU’LL DO - Handle a high volume of calls, requesting assistance with accessing behavioral health services - Prioritize cases based on shifting needs and resources - Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations - Document all requests and encounters into a database - Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators - Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed - Other duties as assigned WHAT WE’RE LOOKING FOR - 1-2 years of recent customer service experience - 1-2 years previous call center experience, strongly preferred - Excellent time management and organization skills - Excellent verbal and written communication skills - Strong computer skills; ability to work with multiple systems - Prior experience with computer systems such as Outlook, Adobe, and Microsoft products - Prior experience with contact center systems or customer relationship databases - Knowledge of medical and/or psychiatric terminology strongly preferred - Ability to sit for an extended period of time POSITION LOGISTICS - 100% remote position - Reports to the Senior Manager, Access Center COMPENSATION AND BENEFITS - The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. - Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions - 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays - 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Imagine a career where success doesn’t come at the expense of family time. Our fully remote team offers the flexibility to create your own schedule, grow professionally, and earn competitive income—all from home. We’re looking for energetic, service-driven individuals who enjoy helping clients and making a difference. You’ll work with multiple clients throughout the day, offering knowledgeable support and building trusted relationships. Qualifications - Excellent communication and people skills - A growth mindset and adaptability - The ability to work independently and within a team - A strong sense of responsibility and motivation Benefits - Flexible scheduling with weekly pay - 100% remote work environment - Ongoing weekly training and mentorship - Life insurance coverage - Health insurance reimbursement - Modern technology and resources to support your success Next Steps Submit your resume and compensation requirements to be considered. Interviews are held via Zoom for convenience and community wellness. If you’re ready to grow, learn, and thrive in a career that aligns with your life, apply now and take the next step forward.

Call Center Representative The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility. Your Mission:  - Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission. Compensation: - Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions. You Need to Know  - Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training. - MUST have at least six (6) months of consecutive call center or contact center experience. - Positions staffed 24/7. All CCR positions require shiftwork. - Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors. About your Mission Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource. QUALIFICATIONS AND REQUIREMENTS: - MUST have six (6) months of consecutive call center or contact center experience. - Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. - Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work. Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. - You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help! Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.   - Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives. - Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus. - Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member). CORE FUNCTIONS AND RESPONSIBILITIES: - Learn, understand and explain Department of Veterans Affairs (VA) services and procedures. - Ask clarifying questions to identify complex or vague requests for VA services and information. - Accurately record details of calls and other service requests in an expected time frame. - Select appropriate VA services to meet the specific needs of Veterans. - Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public. - Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications. - Maintain confidentiality and privacy of callers.  BOWEN PERKS: - Health and Dental Insurance - Employee Premiums 100% paid by Bowen! - Group Life insurance - Employee Premiums 100% paid by Bowen! - Short-term Disability - Employee Premiums 100% paid by Bowen! - Generous vacation and sick leave - 11 Paid Federal Holidays - 401(k) The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.