• Troubleshoot and resolve CRM user issues including login problems, system errors, and functionality questions • Manage user access requests, permissions assignments, and security settings within CRM platforms • Provide timely technical support to sales and marketing team members via email, chat, or video calls • Perform data entry tasks to maintain accurate and up-to-date information in CRM systems • Conduct data cleanup projects to remove duplicates, update outdated records, and standardize data formats • Export data and generate reports as needed to support business operations and decision-making • Assist with administrative tasks and special projects as assigned by leadership • Document common issues and create user guides or training materials to improve team self-sufficiency • Monitor system performance and escalate technical issues to appropriate IT resources when necessary • Support onboarding of new users by setting up accounts and providing basic CRM training • Collaborate with internal teams to ensure CRM systems meet user needs and business requirements • Maintain confidentiality of sensitive business information accessed through CRM systems

• Own the end-to-end product lifecycle for all Customer Care platforms. • Define and execute the roadmap for customer support tools and integrations. • Identify optimization opportunities to improve customer experience, response times, and operational efficiency. • Align product initiatives with overall ecommerce and business goals. • Manage and optimize CRM and contact center platforms, including Salesforce, NICE inContact, RingCentral, and HubSpot. • Oversee integration and performance across all systems. • Ensure accurate data flow, reporting consistency, and system scalability. • Lead shipping tools integrations to support post-purchase and delivery experiences. • Improve automation, chat flows, and ticket routing logic. • Configure routing priorities and escalation workflows. • Design and maintain complex workflow automations across platforms. • Partner with engineering to implement API-based integrations between systems.

• Respond to customer inquiries via email, phone, and screen share regarding Radformation software • Manage a high-volume case load (often 10–20 cases per day) while maintaining timely and meaningful customer communication • Provide meaningful initial responses within one hour and aim to resolve cases within one business day • Troubleshoot issues where solutions may not yet be documented, requiring critical thinking and collaboration to resolve • Support the majority of Radformation products (excluding QuickCode and RadMachine) • Document all customer interactions accurately in the CRM system • Partner with the Knowledge Support team to identify educational opportunities and recurring themes • Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support • Participate in weekly Support team meetings and cross-functional discussions

Global Aviation, founded in 1995 by Flo Newton, has evolved from a humble start without hangars or aircraft into a premier private aviation company located at the Portland/Hillsboro Airport. With 98,000 square feet of heated hangar space, executive offices, meeting rooms, and a pilot lounge, Global Aviation has established itself as a leader in providing top-notch aviation services. Our commitment to delivering the highest degree of aircraft charter, maintenance, and FBO services has earned us a solid reputation among discerning aircraft owners and charter clientele. As the first-choice FBO in the Pacific Northwest, we are dedicated to setting new standards in the industry through our relentless focus on customer service. We are currently seeking a passionate and dedicated Line Service & Customer Service Representative to join our team, where you will be the face of our operations and ensure that every client interaction reflects our company’s values of excellence and service. Join us in fostering a positive and professional atmosphere while delivering an unparalleled experience to our valued customers in the aviation sector. Responsibilities - Greet and assist customers upon arrival and departure, ensuring a welcoming atmosphere. - Handle fueling, towing, and parking of aircraft safely and efficiently according to company policies and procedures. - Perform routine inspections and cleaning of hangar facilities and ramp areas to ensure safety and operational readiness. - Assist with flight planning and coordination of services for incoming and outgoing flights, including handling reservations and special requests. - Communicate effectively with pilots, airport personnel, and customers to facilitate timely and effective service delivery. - Maintain accurate records of all services provided to customers and ensure proper documentation is completed for billing and compliance purposes. - Provide top-quality customer service and respond promptly to any inquiries or service-related issues to enhance customer satisfaction.