Description RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start immediately or join a late-April training class. Position Summary: - Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication. - This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws. Hours: Full Time, Mon-Fri 8:00 AM-5:00 PM CST (9:00 AM-6:00 PM EST) Benefits: - Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds). - Additional options for Dental/Vision, paid short-term disability and life insurance benefits. - Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment - 401K - Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k. Essential Duties and Responsibilities: - Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues - Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections - Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes) - Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines - Manages both common and challenging objections and concerns from consumers - Discusses and helps consumer think through payment resources and makes necessary referrals to the client - Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call - Maintains working understanding of account requirements, leveraging related documentation and resources as needed - Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance - Skillfully works within both internal and client systems - Adheres to company Core Values and Strategic Anchors - May learn and perform other duties and responsibilities as assigned based on business needs Requirements Required Knowledge, Skills and Abilities: - Prior work experience in a call center and healthcare customer service setting is preferred - Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus. - Working knowledge of medical billing and coding is preferred - Prior work experience in a medical office and/or general understanding of health insurance is preferred - Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools - Able to navigate multiple computer applications and databases - Moderate to advanced computer keyboard typing and navigation skill - Able to communicate on the phone and navigate multiple computer systems simultaneously - Able to overcome patient objections and obstacles to negotiate payment successfully - Reliable and responsible. Arrives on time and uses time productively and efficiently - Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes - Possesses and demonstrates professional judgement and operates with client business acumen. - Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information - Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages - Self-motivation and committed to career success - High School Diploma or equivalent (i.e., GED) required - Prior supervisory experience is welcome in this growing company Work Environment: Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers. Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals. Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves representing clients in a fully remote capacity, focusing on providing meaningful protection for working families nationwide. - Clear, confident communication skills - High energy, positivity, and attention to detail - Strong work ethic and personal responsibility - Practical decision-making and good judgment - The ability to manage assigned territories independently Qualifications - Driven individuals seeking long-term stability and income growth Requirements - Ability to work from home (100% Virtual) Benefits - Fully remote, work-from-home position - World-class onboarding, training, and mentorship - Unlimited exclusive leads provided at no cost - Lifetime vested renewals for ongoing income - Weekly pay with performance-based bonuses - Virtual workshops and continuous education - Union-backed contract and representation - Company-paid life insurance (including ADB) - Medical insurance reimbursement - Cutting-edge systems and technology - Leadership conventions, incentive trips, and recognition events - Clear paths for advancement and leadership growth Interview Process All interviews are conducted virtually via Zoom video conferencing to ensure a safe and efficient experience. Next Steps Submit your resume and compensation requirements to be considered. If you’re looking for a remote career with purpose, structure, and growth—this could be the opportunity for you.

• Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines. • Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products. • Deliver high‑quality customer service in the daily servicing of new and renewal business. • Provide clerical support, quoting assistance, and other administrative activities as needed. • Process incoming and outgoing correspondence accurately and efficiently. • Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details. • Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives. • Document all relevant activity within the Agency Management System. • Perform additional duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a unique opportunity to work remotely while receiving world-class mentorship and training. - Enjoy the freedom and flexibility to build your career from home or anywhere with a reliable internet connection. - Create a schedule that supports your lifestyle while still achieving professional growth. - Learn directly from experienced leaders who are invested in your success. - Participate in consistent education focused on communication, leadership skills, and personal growth. - Receive performance-based incentives and recognition for hard work. - Top performers are rewarded with exclusive incentives and experiences, including: - Leadership trips to destinations such as Cabo, Tulum, Las Vegas, and Cancun - High-value prizes like Jeep Wranglers, MacBook Pros, and Airbnb getaways - Advancement opportunities into leadership and management roles Qualifications - Strong communication skills, including active listening and problem-solving - A positive attitude with the ability to learn quickly and adapt in a fast-moving environment - Comfort working independently while also contributing to a collaborative team culture - A strong work ethic, self-discipline, and a genuine drive to succeed - Prior experience is helpful but not required—we value coachability, consistency, and commitment above all else How to Apply To be considered, please submit your contact information along with an updated resume for review. Qualified candidates will be contacted with next steps and additional details about the opportunity. In alignment with our commitment to community wellness, all interviews are conducted via Zoom video conferencing.