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Inductive Automation, founded in 2003, is a leading provider of industrial automation software focused on eliminating technological and economic barriers to inn
Customer Success Representative I
Location
California
Posted
93 days ago
Salary
$55K - $62K / year
Seniority
Mid Level
Job Description
Customer Success Representative I
Inductive Automation
• Facilitating efficient communication between the Customer Success Team and Support Services Division to address all Support Plan-related inquiries, including verifying Support Plans • Generating new and renewal quotes for Support Plans, ensuring accuracy and timely delivery to customers • Conducting customer outreach to ensure prompt follow-up on Support renewals, through both email and phone communication • Adhering to strategies and processes that deliver consistent customer satisfaction and retention • Coordinating with internal teams to access additional resources and facilitate the solutions and tools needed by customers • Soliciting existing customers to serve as verbal and/or site tour references for potential new customers • Handling customer issues or complaints with professionalism and empathy, finding swift and effective resolutions and recommending best courses of action to maintain customer satisfaction and loyalty • Maintaining accurate records of customer interactions, feedback, and support tickets in CRM or other relevant tools • Guiding new customers through the onboarding process, ensuring they understand the resources available to them • Providing support for spreadsheet projects for the Customer Success team
Job Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred
- 1-2 years of experience in customer service, sales, or customer facing role
- Experience with CRM systems, Zendesk and/or HubSpot preferred
- Familiarity with using Microsoft Excel
- Strong interpersonal skills and the ability to build rapport and trust with customers
- Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges
- Patience when dealing with customer inquiries or complaints
- Organizational skills and the ability to manage multiple tasks and priorities simultaneously
Benefits
- 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.
- Paid Time Off: Receive paid holidays, vacation, and sick time.
- 401k with Match: Save for the future with our company-matching 401k program.
- World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.
- Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire.
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