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Analytics & Operations Customer Success Internship
Location
United States
Posted
96 days ago
Salary
$25 / hour
Seniority
Entry Level
Job Description
Analytics & Operations Customer Success Internship
HealthEdge
• Use AI tools to extract key contract details from the contract management system and help build a reporting database for renewal dates, entitlements, and major terms. • Support the integration of systems and processes from two recently merged Customer Success teams by documenting workflows, updating configurations, and tracking progress. • Help reduce technical debt by improving data quality, cleaning up outdated configurations, and assisting with fixing underperforming integrations. • Analyze customer sentiment by using AI to summarize insights from support tickets, surveys, meeting notes, and emails to identify trends and areas for improvement.
Job Requirements
- Currently pursuing a bachelor’s degree in Business, Business Informatics, Customer Operations or Marketing
- Strong proficiency in Microsoft Excel
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- Self-starter who is comfortable working independently in a remote environment
- Intellectual curiosity and a willingness to learn new tools and technologies quickly
- Familiarity with AI and large language model tools (e.g., Claude, Copilot) (bonus)
- Working knowledge of SQL (bonus)
- Exposure to Python or other scripting languages (bonus)
- Interest in data analysis, business systems, or process improvement (bonus)
Benefits
- Paid 12-week virtual internship program
- Workshops focused on resume writing, LinkedIn profiles, interview preparation
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