• Develop and execute comprehensive account plans, including executive-level relationship mapping, white-spacing, and cross-functional engagement strategies • Aggressively prospect into new enterprise accounts, leveraging both marketing leads and personal networks to ensure 3–4x pipeline coverage • Guide opportunities through the entire cycle, from prospecting and discovery to executive presentations, contract negotiation, and closing high-value deals • Serve as a thought leader in the supply chain space, bringing unique insights and expertise that help shape customer strategies and demonstrate Infios’ market leadership • Connect customer objectives to Infios solutions, building ROI-driven business cases that position Infios as the partner of choice • Collaborate across internal teams — presales, solution consulting, marketing, and customer success — to deliver strong outcomes and ensure customer success • Maintain rigorous pipeline management, forecasting, and CRM documentation to provide predictable results and clear visibility for leadership • Actively engage in the Infios customer community, leveraging references, success stories, and peer networks to drive growth and strengthen relationships.

• Drive strategic business expansion/collaboration opportunities • Structure detailed strategic plans for gaining and retaining new and existing clients • Maximize client-bill contracting opportunities • Implement laboratory services agreements with bill account institutions • Collaborate and coordinate with all sales positions to ensure the successful attainment of company goals • Identify and develop partnering opportunities between prospective oncology clients and GHI • Monitor the performance of sales to ensure objectives are met • Work effectively with individuals across multiple departments

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Experience Executive (CEE) is responsible for the overall success of their assigned client groups as measured by client growth (bookings related to renewals and new products, services and markets), client satisfaction and client retention. The CEE is expected to be the expert on the client including the client’s organizational structure, key executives, clients’ goals and objectives and contract provisions. The CEE is also expected to be knowledgeable of SKYGEN’S products and services and how they relate to solving client business issues. The CEE is accountable to collaborate with all business units and functions to: - Deliver the highest levels of client satisfaction. - Build and strengthen executive level client relationships. - Develop processes and procedures and oversee the work necessary to ensure that client needs and priorities are understood and effectively communicated, and that client issues are timely and satisfactorily resolved. - Establish and oversee the execution of plans to profitably grow client share and achieve client strategy for assigned client groups. Drive upsell opportunities within the current client base. - Retain client business. - Accountable for ensuring client contract amendments and renewals are completed timely and accurately. - Position SKYGEN USA as a strategic business partner and innovative problem solver. Qualifications - Bachelor’s degree in Business, Health Care or other related field is required. - 10 to 15 years of experience in a customer facing role with experience interacting with customer executives and managing teams. - Strategic account management and strong people management skills are required. - Proven ability in successfully leading high profile strategic initiatives, complex projects, with competing priorities and deadlines. - Ability to consistently achieve annual revenue growth targets for clients. Requirements - Remote Work: Work from anywhere with a fully remote role designed for flexibility. - Travel Requirement: Up to 30% travel for business-critical meetings, conferences, and team events. - SaaS Experience: Strong experience working with SaaS platforms, tools, and workflows is preferred. - Upsell & Customer Success: Drive upsell and cross-sell initiatives, manage contract renewals and negotiations, and ensure strong Voice of Customer (VoC) scores. - Industry Experience: Experience in commercial specialty benefits is a must-have; dental and vision experience is a bonus. Company Description

• Uncover and manage new selling opportunities in a geographic territory • Call on and develop relationships with C-level executives across business and IT units for named accounts • Execute a sales process that validates and qualifies the technical and business requirements of the customer in order to close the business • Negotiate contracts, up-sell and cross-sell, build customer rapport • Achieve sales quotas in a territory on a quarterly and annual basis