• Analyze security events from various sources and distinguish between normal and suspicious behavior. • Take ownership of Tier-3 incidents, provide technical case leadership and overall subject-matter coordination. • Support, coach and mentor less experienced team members. • Prioritize alerts according to customer SLAs and make informed escalation decisions. • Perform complex analyses, engage external expertise when needed, and uncover potential compromises. • Independently handle challenging security incidents and requests. • Provide Tier-3 consultation by phone and involve additional experts as required. • Ensure quality of tickets and processes; identify and communicate opportunities for improvement. • Contribute to the enhancement of security signals (improving signal-to-noise ratio). • Reliably respond to all inquiries related to major security incidents. • Lead incident investigations, conduct post-mortem analyses and define next steps. • Independently structure and prioritize your own tasks. • Professionally represent AWN to customers on technical matters.

• Own and maintain the IT and Security roadmap aligned to business needs, SOC 2 expectations, and customer requirements • Prioritize and sequence investments across identity, devices, endpoint protection, SOC 2 controls, and collaboration tooling • Define and communicate IT and Security standards, policies, and architectural decisions • Partner with leadership to develop budget forecasts and resourcing plans for IT and cybersecurity • Identify operational and compliance risks and propose mitigation strategies and tradeoffs • Administer collaboration and identity platforms (Google Workspace, Microsoft 365, Slack, IAM, MDM, endpoint protection, etc.) • Configure and manage onboarding/offboarding workflows and IT provisioning • Implement and maintain IT helpdesk processes (low-volume) • Support vendor evaluations, integrations, and continuous improvements across the IT stack • Maintain secure device and access management across remote environments • Execute SOC 2 readiness and evidence collection in partnership with external consultants • Maintain IT and security policies, documentation, and control evidence • Coordinate responses to client security questionnaires and due diligence requests • Support vendor risk management and access control processes • Monitor and support incident response workflows in collaboration with leadership and vendors • Implement incremental improvements to device management, identity tooling, and endpoint management • Support responsible adoption of AI tooling and assess operational risks on a practical basis • Document workflows and train internal users on IT processes and tools

• Own and evolve the company’s information security strategy, roadmap, and operating model. • Lead, mentor, and grow a high-performing information security team. • Establish clear priorities, metrics, and accountability for security outcomes. • Serve as a trusted security advisor to technology and business leadership. • Partner closely with DevOps, SRE, and Cloud teams to design and secure cloud infrastructure and services. • Provide hands-on guidance and implementation support for cloud security controls, identity and access management, and network security. • Work with engineering teams to embed secure design, threat modeling, and security best practices into application development. • Lead security monitoring, detection, and incident response activities. • Participate directly in security investigations, root cause analysis, and remediation efforts. • Ensure security tooling is effective, well-integrated, and operationally sustainable. • Communicate clearly with stakeholders on security posture, risks, and improvement initiatives.

• Own Barkbus’ end-to-end safety and security strategy across fleet operations, hubs, and non-grooming workplaces. • Build scalable safety frameworks, policies, and procedures that support rapid growth. • Establish safety KPIs and infrastructure to track performance, trends, and continuous improvement. • Report regularly on safety performance, risks, and recommendations to senior leadership. • Develop, implement, and manage a comprehensive driver safety program focused on reducing preventable incidents. • Monitor Motor Vehicle Records (MVRs) and ensure compliance with internal standards and regulatory requirements. • Partner with managers to address violations, unsafe driving patterns, and corrective actions. • Leverage telematics and driver behavior data to identify risks and improvement opportunities. • Design and manage coaching programs to support drivers and employees who require additional training or behavior correction. • Partner with Operations and People teams to deliver effective safety training and reinforcement. • Track coaching outcomes and behavior improvements over time. • Lead investigations for fleet, hub, and workplace accidents, incidents, and near-misses. • Conduct root cause analysis and recommend corrective actions, policy updates, or training enhancements. • Track incident severity, frequency, and cost data to inform insurance, liability, and prevention strategies. • Drive a strong culture of safety across the organization through clear communication and engagement. • Develop and distribute regular safety communications, including updates, insights, and best practices. • Partner cross-functionally to embed safety into daily operations and decision-making. • Develop and implement security standards for all Barkbus hubs and physical locations. • Oversee security systems including cameras, alarms, lighting, and access controls. • Investigate security incidents such as break-ins, trespassing, or property damage. • Create and maintain emergency response plans and evacuation procedures. • Maintain strong working knowledge of OSHA and applicable local, state, and federal safety regulations. • Lead workplace safety audits and ensure ongoing compliance. • Proactively identify regulatory risks and recommend mitigation strategies.