- Advanced Python Engineering: Develop high-efficiency, Object-Oriented (OOP) analytical tools and frameworks for processing large-scale financial data. - Complex Data Modeling: Architect and manage sophisticated data structures, transforming nested, multi-source payment data into optimized tabular formats. - SQL Optimization: Write and tune expert-level SQL (PostgreSQL/Redshift) for complex joins and high-volume analytical queries. - Pipeline Orchestration: Design and maintain scalable ETL/ELT workflows using Apache Airflow within the AWS ecosystem. - Code Architecture: Ensure analytical codebases are modular, scalable, and maintainable using Git and best development practices. - Real-Time Analytics: Build logic for real-time processing to support instantaneous fraud detection and payment scheme analysis.

• Architect Analytics-Ready Datasets: Build, validate, and optimize high-performance datasets within Snowflake, ensuring our data infrastructure is scalable and primed for rigorous interrogation. • Engineer Scalable Semantic Models: Design and maintain advanced Power BI environments, utilizing complex DAX to create intuitive, self-service tools that the entire organization relies on. • Define and Standardize KPIs: Move beyond vanity metrics to establish and govern "North Star" KPIs across Product, Engineering, and Sales, ensuring absolute alignment on what success looks like. • Synthesize Product & Sales Intelligence: Analyze the intersection of Salesforce CRM data and product usage patterns to identify adoption bottlenecks and unlock new revenue opportunities. • Own Executive-Facing Insights: Act as a primary authority for executive reporting, delivering actionable recommendations that drive operational performance and customer retention. • Govern Data Integrity: Ensure absolute reconciliation between source systems and analytics tables, maintaining a rigorous data glossary that serves as the company’s single source of truth.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role The Service Catalog Analyst completes routine tasks for the Service Catalog, a foundational component of IT Service Management. Activities include, but are not limited to, reviewing initial requests for new offerings, preparing for review of existing offerings, maintaining review cycle information, documentation, reviewing disparate systems’ content for alignment, data analysis, Metrics/KPIs/CSFs and monthly reporting. This role reports to the Service Catalog Process Owner. What Part Will You Play? - Performs daily operational processes for with little to no supervision - Reviews initial new offering request submissions - Prepares review documents on existing offerings - Maintains review information within ticketing tool - Reviews disparate system (ICD/SM) content to identify common offerings - Provides data analysis identifying Key Performance Indicators (KPIs) not meeting established thresholds and makes recommendations to improve same - Monitors activities across multiple operational queues - Participates in meetings with Functional Group Owners and/or Executive Leadership; may facilitate at times - Tracks submission volumes and data where no offering exists; transfers information to Service Catalog Process Owner for further review - Provides guidance, advice, and/or training to less experienced staff - Assists with creating and maintaining and ensuring documentation remains current - Recommends areas where automation may be possible - May assist or be responsible for outgoing communications - Represents Manager/Process Owner when called upon - Works collaboratively in a team environment with a spirit of cooperation - Maintains good working relationships in all engagements - Maintains regular and predictable attendance - Build relationships with other ITSM team(s) to ensure inter-process activities are well maintained and transition smoothly across the service lifecycle - Contribute to and executes on roadmap to mature Request Management processes - Other duties as assigned What Are We Looking For in This Role? Minimum Qualifications - Experience working in an ITIL driven organization - Comfortable working independently or as part of a Team - Excellent attention to detail on multiple simultaneous tasks - Understanding of Metrics, Key Performance Indicators and Critical Success Factors - Strong communication (written & verbal) skills required, excellent verbal presentation skills - Background in IT Operations, Research or Process Engineering desired - Strong mediation and facilitation skills required - Experience in developing process workflows highly desired - Must be able to manage, direct and instruct personnel via phone, chat or Meet - ​Analytical and problem solving skills are essential - Demonstrated excellence in Google Workspace - Knowledge of data mining, relational databases - Proficient in using standard computer hardware and software systems Preferred Qualifications - Prior experience in an IT Service Management role - BS Degree or equivalent experience - Minimum two years of technical or industry experience - ITIL v4 Certification What Are Our Desired Skills and Capabilities? - Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. - Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. - Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. - Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge - MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Barracuda is looking for a senior, hands-on analytics specialist to help shape the future of enterprise analytics. This is a Principal-level individual contributor role focused on building trusted, scalable analytics and evolving our capabilities toward automated, AI-assisted insights delivered directly to business users. This role is a hybrid of a developer, analyst, and strategist. - Develop a framework and distribution model for Enterprise Analytics at Barracuda, including the use of AI tools when appropriate - Partner with Data Engineering to design and build analytics-ready data models in Databricks using modern architecture patterns - Own and evolve Power BI semantic models and Enterprise Reports, including DAX measures and governed datasets across pipeline, bookings, renewals, ARR, and other critical metrics - Build time-aware analytics such as cohorts, retention, expansion, and customer lifecycle views - Help develop agentic and conversational analytics using Copilot Studio, including automated insights and metric explanations - Partner directly with business stakeholders to translate questions into trusted, actionable insights - Establish best practices for metric definitions, documentation, and analytics governance Qualifications - 8–12+ years of experience in analytics, BI, or analytics engineering - Deep hands-on experience with Databricks, Power BI, Excel, DAX and the Microsoft Fabric ecosystem - Experience working in a SaaS company - An understanding of a channel-first and Renewals business model - Strong foundation in dimensional modeling, semantic layers, and time-based analytics - Demonstrated experience or a strong understanding of AI-assisted analytics, Agentic development, conversational BI, or Copilot-style experiences - Ability to communicate clearly with both technical and business stakeholders Benefits - A team where you can voice your opinion, make an impact, and where you and your experience are valued - Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda - Equity, in the form of non-qualifying options - High-quality health benefits - Retirement Plan with employer match - Career-growth opportunities - Flexible Time Off and Paid Time Off benefits - Volunteer opportunities