Role Description We are looking for Senior Consultants to join our team. You will work closely with our clients, analyse different approaches, evaluate solutions, and utilise the best method to meet our client’s requirement efficiently. Duties and Responsibilities - Managing and actioning client support cases through our ticketing system, prioritising requests to deliver high-quality service and outcomes. - Troubleshooting client issues and service requests. - Conducting gap analysis between client requirements and TechnologyOne system capabilities and recommending solutions tailored to client-specific needs. - Collaborating closely with an extended team of consulting experts when needed, ensuring client cases are resolved to the highest standard. - Supporting clients to simplify, optimise, and modernise their business applications, empowering better business outcomes every day. - Continuously growing your knowledge through team mentoring, cross-training opportunities, and hands-on experience across a broad range of industries and processes. Working Conditions - Employment Type – Permanent full time or permanent part time (4 days a week) - Office Location – Can be performed from anywhere in Australia and/or New Zealand - Travel Opportunities – Occasional business travel Qualifications - 2+ years’ TechnologyOne Consulting experience or similar experience as a user, specifically TechnologyOne CiA with older Ci versions an advantage from at least 2023 to current. - 2+ years’ experience in the design and implementation of business systems, specifically TechnologyOne CiA with older Ci versions from at least 2023 to current. - TechnologyOne HRP, Asset Management or Property and Rating Skills is a bonus. - TechnologyOne technical skills is a bonus, such as BPA’s, ETL’s, TScripts and Dashboards/Data Models. - Experience and knowledge of documenting functional specifications. - Experience in analysing customer’s requirements, understanding their needs, and advising them on how best to leverage their software investment. - Ability to work closely with, and to build strong relationships with our clients. - Ability to work within a team and work closely with and build lasting relationships with our clients. - Alignment with our company values. - Demonstrated ability to be self-motivated, organised and effectively solve problems. - Efficient verbal and written communication skills. - Drive for continuous improvement. Benefits - Employee benefits, recognition, and wellbeing platform. - Career growth via succession planning, internal promotions, and mentorship opportunities. - Ongoing investment in professional development through industry and technology certifications, and study assistance. - Mental health support through our Employee Assistance Program. - Support for family and caring responsibilities, including paid parental leave. - Employee referral program, with monetary incentives offered. Company Description Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. - We currently have 1200+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way. - The Business Applications division of Atturra specialises in TechnologyOne, Infor, SAP and QAD applications, as well as providing expert consulting in HR and payroll systems, safety solutions, and change management and adoption. - The team focuses on Education, Federal Government, Local Government, and Manufacturing. - This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

Role Description The Client Success Manager will take a key role in managing our large and growing roster of sponsors and making sure they achieve their goals. In this role you would be primarily responsible for supporting our customers, helping make sure they are getting a positive return on their partnership with us by understanding their needs and objectives, building strong personal relationships and delivering an outstanding experience. The role is focused on daily delivery of high-touch service via email, phone, and face-to-face communication, coordinating with clients on logistics, in addition to helping them meet their overall partnership goals by engaging with our audience. This role is critical to the company, creating and nurturing strong client relationships to ensure high levels of satisfaction, renewals, and long-term loyalty. To be successful in this role, you must possess a strong work ethic, as well as excellent organizational and interpersonal skills. This is a remote position, and also includes regular travel to other cities for in-person events. Responsibilities - Deliver an exceptional customer experience throughout the post-sales journey - Act as primary point of contact and address all client questions and concerns effectively, escalating as needed - Onboard clients, understand their needs, and ensure customers gain value from our product - Ensure client event experience exceeds expectations and leads to positive reviews and contract renewal - Manage all client deliverables and information flow in a timely and accurate manner - Assist with logistics of gathering client materials including travel and shipping - Conduct post-event feedback calls to assess areas for improvement and opportunities for upsell/renewal - Prepare weekly, monthly or quarterly reports - Format information for internal and external communication – memos, emails, presentations, reports - Own key performance indicators including renewal rate and customer satisfaction scores Qualifications - This position requires a 4-year college/university degree at minimum - Candidates should have a strong academic background and a minimum of 3 years of full-time, professional post-graduation experience - Direct experience in customer/client success in events or conferences - Basic knowledge of business software such as MS Office products, Google For Business, or similar - Outstanding organizational and time management skills - Excellent verbal and written communications skills Benefits - This is a full-time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises. - This position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.

• Ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises. • Be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams. • Ensure client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.

Global Expansion (www.globalexpansion.com), an independent subsidiary of Equus Software, is a global Employer of Record (EOR) service provider.  We are experiencing rapid growth and are looking for a focused, positive, and energetic Client Services Manager to join our global team. At Global Expansion, we are passionate about delivering a Global EOR service that provides an exceptional employee experience and a flexible, comprehensive solution for our clients. We currently support our clients in over 160 countries with the ability to hire in 214 countries and territories worldwide. Our team is distributed across North America, Europe, Africa and Asia. As a Client Services Manager working for an Employer of Record (EOR), your primary responsibility is to ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises. You will be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams. Your role is pivotal in ensuring client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.