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Wipfli Advisory LLC logo
Wipfli Advisory LLC

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services.

Payroll Support Specialist

PayrollPayrollOtherRemoteTeam 1,001-5,000

Location

United States

Posted

101 days ago

Salary

$21 - $28 / year

No structured requirement data.

Job Description

Payroll Support Specialist

Wipfli Advisory LLC

Overview At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Job Overview: HCM Customer Support Team Members assist with the customer’s utilization and optimization of the iSolved software. Under general supervision, they help customers maximize the functionality of iSolved HCM by fielding customer calls, video calls, and web-form inquiries, providing appropriate responses, ensuring the customer understands the application, and is trained to use the HCM solution in their environment. Responsibilities Responsibilities: - Provide inbound application and functional support for iSolved HCM solutions by phone, video call, e-mail, and webform. - Participate in Level 1 Support phone and video call queue to assist all clients as needed. - Appropriately escalate issues for customers as needed to supervisor. - Schedule and conduct follow-up on unresolved issues within prescribed service level objectives. - Conduct all customer contact with a high degree of professionalism and technical proficiency supporting the Wipfli culture. - Maintain accurate customer files and communication logs. Document all communications. - Other projects and related work as directed. Knowledge, Skills and Abilities Knowledge, Skills, and Abilities: - Experience with Microsoft Office products, other computer software applications, and use of the Internet. - Exceptional customer service, organizational skills, and attention to detail. - Proven communication skills with professional telephone and video presence, clear and concise verbal and written skills, and ability to clearly identify a customer’s concern and effectively solve problems. - Ability to multi-task and work effectively in a fast-paced environment. - Issue analysis, troubleshooting, and problem-solving skills. - A strong product, service, and technical background with experience in supporting HCM solutions including Payroll, or web-based applications is preferred. Requirements: - Associates degree or equivalent educational experience - Minimum of 2 years of payroll experience. - Experience in supporting HCM solutions, including Payroll, or web-based applications. - CPP, FPC, or CEBS certification is desirable. Tiffany Farnsworth, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect! #LI-TF1 #LI-REMOTE Additional Details Additional Details: Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $21 - $28, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance. Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

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• Oversee all payroll operations for a growing, multi-state workforce, ensuring the highest levels of accuracy, compliance, and efficiency. • Direct the payroll department by managing recruitment, performance evaluations, and professional development. • Oversee timely, accurate multi-state payroll execution while ensuring strict adherence to federal, state, and local mandates. • Partner with HR, Benefits, Accounting, and Digital Transformation (DX) teams to streamline data integration and business workflows. • Design and implement robust payroll policies and internal controls to minimize risk and increase operational efficiency. • Monitor shifting labor laws and tax regulations to proactively update systems and maintain organizational compliance. • Serve as the primary point of contact for third-party payroll providers and external service vendors. • Act as the final point of escalation for complex payroll inquiries from employees and internal stakeholders. • Spearhead payroll systems implementations, version upgrades, and technical enhancements.

United States
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Virtru logo

Benefits & Payroll Manager

Virtru

Respect the people. Respect the data. Virtru equips you to protect your data anywhere and everywhere it's shared.

Payroll101 days ago
OtherRemoteTeam 51-200Since 2012H1B No Sponsor

• Administer all health & welfare, retirement, and ancillary benefit programs • Maintain accurate benefit configurations within HRIS and payroll systems • Ensure employee deductions and employer contributions are correctly calculated and transmitted • Reconcile payroll deduction files to carrier invoices and identify discrepancies • Audit 401(k) contributions and support timely remittance • Manage eligibility feeds and troubleshoot carrier file transmission issues • Pull, analyze, and compare reports across systems to validate data integrity • Diagnose root causes when discrepancies arise and resolve issues independently when appropriate • Escalate compliance-sensitive, financially material, or systemic issues to leadership • Serve as primary operational contact with benefits broker and carriers • Resolve claim issues, eligibility errors, billing discrepancies, and enrollment problems • Track open issues to resolution and ensure clean follow-through • Support annual open enrollment logistics and implementation of approved plan changes • Coordinate required filings and documentation in partnership with broker and leadership • Serve as primary point of contact for employee benefit questions • Provide clear, empathetic guidance during complex or sensitive situations (claims, life events, coverage issues) • Translate technical benefit language into practical next steps • Troubleshoot issues across payroll, HRIS, and carrier platforms on behalf of employees • Maintain professionalism and discretion in high-emotion or high-stakes situations • Recognize patterns in employee concerns and recommend operational improvements • Maintain plan documents, notices, and required employee communications • Support compliance with ERISA, ACA, COBRA, Section 125, and related regulations • Assist with annual filings (e.g., Form 5500) and audits • Ensure documentation and processes meet internal control standards

District of Columbia + 1 moreAll locations: District of Columbia | Washington
Job Closed