A Brief Overview Position responsible for submitting and resolving medical claims moderate to high complexity. Must remain current with governmental and third party billing, follow-up and appeal requirements for compliant billing and follow-up of both inpatient and outpatient claims for all wholly owned facilities and physician entities including internal and external policy requirements. What You Will Do - Responds to requests from management, staff, or physicians in a timely and appropriate manner. - Maintains patient and physician confidentiality and professionalism at all times. - Follow department policies and procedures to ensure accurate and timely claim resolution. - Effectively communicates utilizing telephone, form letters, e-mail, or internal correspondence to resolve patient inquiries and insurance issues. - Attends and participates in team meetings. - Utilizes worklists to review and analyze account balances in order to collect payment for medical services rendered. - Utilizes multiple system applications to review, update patient information as well as research and resolve outstanding AR balance. - Assists in the analysis of claims resolution and provides feedback to management for solutions and process improvements. - Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, correct claims, and appeal claims. - Acts as a liaison with internal and external customers providing assistance in claims and receivables resolution in a high volume environment. - Documents accounts with clear and concise verbiage in accordance with departmental procedures. - Reviews and responds to correspondence and inquiries received. - Meets and exceeds team productivity and quality standards. - Takes the lead on special projects. - Participates in staff training. - Reviews complex claims issues for resolution and recommends process improvements. - Performs other related duties as assigned. Additional Responsibilities - Performs other duties as assigned. - Complies with all policies and standards. - For specific duties and responsibilities, refer to documentation provided by the department during orientation. - Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Education - High School Equivalent / GED (Required) and - Associate's Degree (Preferred) and - Bachelor's Degree (Preferred) Work Experience - 1+ years medical billing / claim experience (Required) and - Experience with medical billing software (Preferred) Knowledge, Skills, & Abilities - Must have a working knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Required proficiency) - Knowledge of procedural and ICD10 coding. (Required proficiency) - Basic knowledge of medical billing terminology. (Required proficiency) - Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency) - Notable client service, communication, and relationship building skills. (Required proficiency) - Ability to function independently and as a team player in a fast-paced environment. (Required proficiency) - Must have strong written and verbal communication skills. (Required proficiency) - Demonstrated ability to use PCs, Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency) Physical Demands - Standing Occasionally - Walking Occasionally - Sitting Constantly - Lifting Rarely up to 20 lbs - Carrying Rarely up to 20 lbs - Pushing Rarely up to 20 lbs - Pulling Rarely up to 20 lbs - Climbing Rarely up to 20 lbs - Balancing Rarely - Stooping Rarely - Kneeling Rarely - Crouching Rarely - Crawling Rarely - Reaching Rarely - Handling Occasionally - Grasping Occasionally - Feeling Rarely - Talking Constantly - Hearing Constantly - Repetitive Motions Frequently - Eye/Hand/Foot Coordination Frequently Travel Requirements - 10%25

About the role We are seeking a Senior Solutions Engineer to serve as a strategic technical leader within complex enterprise sales cycles. This role blends technical depth with commercial ownership — partnering closely with Sales to drive evaluation strategy, shape technical narratives, and win competitive opportunities. You will act as the technical quarterback for your deals, leading discovery, architecting API-driven solutions, and ensuring technical validation accelerates deal momentum. This role is well-suited for someone who has built a strong foundation in SaaS pre-sales and is ready to take expanded ownership in high-impact, enterprise environments. What you'll do - Deal Strategy: Own the technical strategy for enterprise sales opportunities from discovery through close. - Discovery: Lead structured discovery workshops across operational, technical, and executive stakeholders. - Architecture: Architect API-based integrations across OMS, WMS, TMS, and carrier ecosystems. - Validation: Design and execute evaluation plans that align technical validation with commercial milestones. - Presentation: Deliver executive-level demos and presentations that translate platform capabilities into measurable business outcomes. - Proof of Value: Lead POV engagements, including data analysis and ROI storytelling. - Risk Management: Identify and proactively manage technical risks that could impact deal progression. - Sales Partnership: Partner closely with Sales to influence competitive positioning and maintain deal momentum. - Handoffs: Collaborate with Implementation and Professional Services to ensure clean handoffs and executable commitments. - Enablement: Contribute to the evolution of pre-sales frameworks, demo strategy, and technical best practices. - Enterprise Experience: Proven track record supporting mid-market to enterprise B2B sales cycles with multiple stakeholders. - Technical Fluency: Strong understanding of APIs, integration patterns, and cloud-based platforms. - Problem Solving: Ability to translate complex operational challenges into structured technical solutions. - Communication: Exceptional skills in presenting to both technical teams and executive-level stakeholders. - Analytical Mindset: Ability to interpret operational data and contribute to building compelling business cases. - Drive: High degree of ownership, accountability, and internal drive. - Adaptability: Comfortable operating in fast-moving, ambiguous environments. Qualifications - Education & Experience: Bachelor’s degree and/or 6–10 years of related experience in a SaaS environment (Solutions Engineering, Technical Implementation, or Customer Success); or an equivalent combination of education and experience. - Supply chain, logistics, transportation, or e-commerce infrastructure is strongly preferred. - Computer Skills: Proficiency in basic office products (Google Workspace); experience with SaaS platforms in logistics/supply chain (WMS, OMS, TMS, Multi-Carrier Platforms); mastery of APIs and tools like Postman; and a demonstrated ability to learn new technology quickly. - Reasoning Ability: Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. - Language Skills: Ability to read/interpret technical documents and write professional correspondence. Ability to speak effectively before groups of customers or coworkers, - High degree of ownership, accountability, and internal drive. - Comfortable operating in fast-moving, ambiguous environments. - 25% travel required At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business. *Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin. Shipium participates in e-verify

About Phaidra Phaidra is building the future of industrial automation. The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades. Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically: - We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions. - We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning. - We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them. Our team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind's AlphaGo, to reducing the energy required to cool Google's Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact. Phaidra’s ability to achieve its mission is determined by our ability to work together — as defined by our core values: Transparency, Collaboration, Operational Excellence, Ownership, and Empathy. We seek individuals who embody these values, as they are instrumental in ensuring our team consistently delivers excellence and fosters an engaging and supportive culture Phaidra is based in the USA, but we are 100% remote with no physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India. Who You Are As an AI Controls Solutions Engineer, you'll play a critical role in operationalizing and scaling Phaidra's solutions for enterprise data center customers. We are seeking a team member located in the following area: USA. Responsibilities You will work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs), as the technical experts for Phaidra's customers. Your role is to use Phaidra's platform and tools to put AI into production. This role can be broken down into two concrete areas of responsibility: - As the subject matter expert, (SME), you will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. This will require working closely with our Data Science team. You’ll create a representation of the facility in Mort system builder, map tag data, review our Insights logic for facility specific requirements, and assist in analyzing and triaging these systems in the support phase. - You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers. *This role can include 25% travel Key Qualifications - 10-15 years of work experience as a controls engineer, programmer, or equivalent - Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations - Ability to operate as an Solutions Engineer independently. - Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics. - Experience designing, programming, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus. - Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems. - Ability to troubleshoot, triage, and analyze issues with control systems and equipment. - Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges. - Experience programming control systems with PLC, ladder logic, text, or block programming languages. - Ability to analyze the performance and viability of your engineered solutions. - Passion for problem solving and using scalable solutions to solve repeat problems. - Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team. - Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields. - Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Insights and scrappy tooling. - Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions. You will possesses deep knowledge of Phaidra’s pipelines and effectively identify and addresses issues and manage risks actively. - Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers. - Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication. - Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction. - Ability to lead the deployment and support of multiple Solutions, perhaps in parallel. - Ability to own project delivery within team, work as an independent contributor, and rally other individuals on the team to accomplish substantial tasks that cannot be completed independently. - Ability to mentor peers, delegate within team, handle project stakeholders, build relationships with other departments within Phaidra, and collaborate with their manager on the roadmap, backlog, and work planning. - Shares our company values: Collaboration, Transparency, Operational Excellence, Ownership, & Empathy Preferred Skills & Experience - Experience with rapidly prototyping new technologies and converting into commercially viable products. - Experience building, owning, and operating your own codebases/services. - Experience architecting services within cloud platforms. - Experience applying AI and ML in controls applications. - Experience with statistics, analytics, etc. - Experience with domain relevant optimization problems and solutions. - Familiarity with markup languages like Xml, Json, or Yaml. Onboarding In your first 30 days... - You will have a solid understanding of what Phaidra does and how we do it. - You will have met with team members across Phaidra and started building relationships that will help you be successful at your job. - You will have become proficient at navigating the Solution team’s processes and software tools. By your first 60 days... - You will introduce yourself to our customers - You will understand our customer onboarding process - You will dig into Mort, our project workflow tool - You will build a toy system from scratch By your first 90 days... - You will participate in troubleshooting issues - You will participate in customer onboarding and new system creation - You will create and refine business processes - You will attend site visits General Interview Process All of our interviews are held via Google Meet, and an active camera connection is required. - Meeting with People Operations team member (30 minutes) - Meeting with Hiring Manager (60 minutes) - Meeting with Data Science team member (60 minutes) - Meeting with Technical Program Manager (60 minutes) - Culture fit interview with Phaidra’s co-founders (30 minutes) Base Salary US Residents: - Tier 1 (Largest highest-cost metros): $140,000 - $192,500 - Tier 2 (Other major metros): $133,000 - $182,875 - Tier 3 (Mid-sized metro areas): $126,000 - $173,250 - Tier 4 (All other locations): $119,000 - $163,625 In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends. Benefits & Perks - Fast-paced, team-oriented environment where your work directly shapes the company’s direction. - We are a 100% remote company. - Competitive compensation & meaningful equity. - Outsized responsibilities & professional development. - Training is foundational; functional, customer immersion, and development training. - Medical, dental, and vision insurance (exact benefits vary by region). - Unlimited paid time off, with a required minimum of 20 days per year. - Paid parental leave (exact benefits vary by region). - Flexible stipends to support your workspace, well-being, and continued professional development. - Company MacBook. Please note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns. On being Remote We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie. Equal Opportunity Employment Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at hiring@phaidra.ai. E-Verify Notice Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here. #LI-Remote To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled. Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire. WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

• Lead the design and modernization of MMIS solutions • Develop and execute AWS cloud migration strategies • Architect and deploy AWS infrastructure using Terraform, CloudFormation, or AWS CDK • Ensure total adherence to HIPAA and MARS-E standards • Establish QA procedures and conduct performance audits • Act as the technical bridge between state agencies, vendors, and internal teams