At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Support Delivery Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The SDM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The SDM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. The SDM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices.   How will you make an impact?    - Understand the full solution NICE & 3rd party integrations for designated accounts - Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings - First point of escalation for designated accounts for support process issues not resolved by the standard process - Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices - Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel. - Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success. - Develop, implement and maintain standard practices for designated accounts aligned with the Global SDM operating model - Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success - Act as Back up for Support Managers as directed - Mentor and coach Engineers from a technical perspective - Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders - Lead Root Cause/Best Practice sessions with Customers and internally as required - As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites. Have you got what it takes? - Possess excellent organizational and communication skills. - Strong ability to use facts and data to influence decisions - Ability to prioritize and make appropriate decisions. - Proven ability to meet deadlines and maintain quality standards. - Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates. - Ability to interact effectively with all levels of management and customers. - Ability to work with minimal guidance or supervision in a time critical environment. - Ability to be flexible and quickly adapt to changing business needs and processes. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description Unitek Learning Education Group Corp. (“Unitek Learning”) is a leader in healthcare‐focused workforce development. With over 30 years of experience, Unitek Learning provides customized education programs that bridge the gap between academic preparation and real-world clinical needs. Drawing on its deep roots in nursing education, Unitek Learning helps hospitals and health systems build sustainable talent pipelines by embedding faculty and curriculum directly into hospital settings through its “School in a Box” and integrated workforce solutions. In partnership with hundreds of clinical sites, we upskill incumbent staff, train new clinicians, and enable hospitals to better recruit, retain, and advance nursing talent. Job Description The Regional Dean Mentor provides strategic leadership, mentorship, and operational oversight to new and current Campus Deans/Assistant Deans across multiple nursing programs within an assigned region. This role partners closely with the National Dean of WFS and other National Nursing Leadership to ensure program quality, regulatory compliance, faculty effectiveness, and student success across campuses. The Regional Dean Mentor supports leadership development, continuity, and consistency while leading regional initiatives and special projects aligned with institutional goals. - Serves as a mentor and leadership coach to Campus Deans, Assistant Deans, Program Directors, and emerging academic leaders across the region - Provides structured onboarding, development, and performance support for new and existing academic leaders - Acts as interim Dean or Program Director for campuses within the region during leadership vacancies or transitions - Supports succession planning and leadership readiness across regional programs - Provides regional oversight of nursing programs to ensure consistent implementation of curriculum, policies, and academic standards - Monitors program performance indicators including retention, graduation, NCLEX pass rates, and student outcomes - Identifies risks and leads early intervention strategies for programs demonstrating performance concerns - Supports continuous quality improvement and regional strategic planning efforts - Ensures regional compliance with state Boards of Nursing, accrediting bodies, and institutional policies - Reviews and supports preparation of required regulatory documentation, including reports, proposals, self-studies, surveys, and site visits - Serves as a regional resource for interpretation of state and accreditation standards - Maintains current knowledge of applicable state rules and regulations governing nursing education and practice - Assists campus leadership in addressing clinical capacity, risk mitigation, and experiential learning quality - Provides evidence-based recommendations related to program improvement, faculty utilization, and student success strategies - Supports campuses in leveraging data for decision-making and compliance documentation - Participates in and may lead regional or institutional committees, task forces, and special initiatives - Collaborates with National Deans, Academic Affairs, and other institutional stakeholders to advance organizational goals - Other duties, as assigned by the National Dean of WFS Qualifications - Minimum three (3) years of experience as a Program Director, Campus Dean, or higher-level nursing academic leader - Current, active Registered Nurse license; will require obtaining additional licenses as needed - Master’s degree in nursing from an approved institution (Doctoral degree preferred) - Demonstrated experience in multi-campus oversight, leadership development, and regulatory compliance - Strong analytical, communication, and coaching skills - Ability to travel regionally as needed Additional Information For Full Time Employees, We Offer: - Medical, Dental and Vision starting the 1st of the month following 30 days of employment - 2 Weeks’ starting Vacation per year. Increasing based on years of service with company - 12 paid Holidays and 2 Floating Holiday - 401K with company match - Company Paid Life Insurance at 1x’s your annual salary - Leadership development and training for career advancement - Tuition assistance and Forgiveness for you and your family up to 100% depending on program - Type of Position : Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Analyst will work to help maintain compliance within the Purchasing (P-card) Program. Responsibilities will include: - Coordinating with P-card holders, Reconcilers, and other functional roles to ensure that all P-card transactions are documented in accordance with program requirements. - Reconciling transactions appropriately within billing cycle deadlines. - Auditing files and resolving any discrepancies or issues. - Tracking, documenting, and escalating non-compliance. - Managing reports and closing P-card purchase orders. - Providing individual and group trainings. - Reporting to the P-card Program Administrator. - Updating documents and training guides as needed. Qualifications - 3+ years of related work experience is required; related experience may include administrative work, procurement, purchasing card (P-Card), auditing, developing & conducting training, or other transferrable skills. - Some college education is preferred. - Good written and oral communication skills. - Proficiency in Microsoft Office, PowerPoint, and Adobe. - Experience utilizing Microsoft Teams or similar application. - Experience with federal procurement regulations preferred. - Must be able to meet customer security requirements. A background check by Federal Authorities will be performed. Requirements - Experience with a P-card program subject to corporate and federal regulations compliance is strongly preferred. - Excellent written and oral communication skills. - Strong individual organizational skills. - Proficiency in utilizing Adobe and basic Microsoft Office products. Benefits - Medical, dental, and vision insurance. - Paid time off. - 401(k) plan. - Life insurance. - Flexible work schedules. - Holidays to fit your busy lifestyle. Company Description Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. This position is part of our Federal Solutions team, which delivers resources to our US government customers that ensure the success of missions around the globe.

Salary: $89,069-$92,185 Benefits:  - Medical, dental, and vision insurance - Unlimited vacation and sick days, 2-week winter break, and federal holidays - Flexible work schedule - Annual employee allowance and professional development stipend - Employer 401(k) contribution matching up to 4% - Local coworking space stipend for remote staff Location: Chicago, IL or remote in the U.S. Start Date: May 2026 Deadline to Apply: March 20th, 2026 or until we hit our cap of 200 of applications, whichever is earlier.  Type: Full time Travel: Up to 8%, dependent on need and public health considerations When you think about elections, you might think about popular candidates, “I voted” stickers, and all sorts of paperwork and deadlines. But behind the scenes are thousands of election officials in state and local governments who are working hard to make sure ballots are counted and voices are heard. In order to run excellent elections everywhere, local officials need timely, actionable, research-based strategies. To fill that gap, CTCL’s Research Department produces actionable insights that elevate the voices and needs of local election officials and today’s voters.  As Program Manager of Reach at CTCL, you will lead the field-building research program (REACH) and coordinate across projects to achieve long-term strategic goals. You’ll report to the Associate Director of Strategy. Responsibilities - Research - Support Director and Associate Directors to develop annual research agenda - Support Project Managers to choose research methods and quality assurance systems for their projects - Ensure strategic alignment and cohesion across research projects - Coordinate with Impact, Research, and Learning team to evaluate project impact and support learning agendas - Contribute to reports and deliver presentations at conferences - Administrative Support  - Determine and communicate scope of work for core projects in a way that supports organizational strategy and meets key stakeholders’ needs - Coordinate with the Associate Director of Strategy, our legal team, and partners to share and finalize scopes of work and contracts - Program leadership - Promote collaboration and knowledge sharing across departments - Cultivate and manage external partnerships to support our field-building research, and help teammates identify new projects to pursue with partners - Participate in departmental strategy conversations, and lead field-building research strategy conversations with partners.  - Continue learning about demographic and civic participation research to understand how our research can help advance the field - People Management - Manage project managers - Contribute to the hiring process of direct reports - Support direct reports to set goals, coach them in weekly 1:1s, and evaluate their performance - Help direct reports pursue professional development and gain relevant knowledge - Commitment to priority audiences  - Ensure CTCL programs for election departments prioritize voters with limited access to the election system, especially when supporting with developing our annual research agenda and evaluating project impact. This includes voters who are newly eligible, have limited English proficiency, live with disabilities, or are from communities that are impacted by the digital divide or historical disenfranchisement due to race - You are a strategic thinker. You’re comfortable with navigating both the detailed nature of our day-to-day work and able to see how our work connects to the bigger picture of our vision. You engage teammates, reflect on internal and external factors, and evaluate strategic options for maximum impact. You can translate strategic initiatives into tangible scopes of work, and share the “why” behind this work with your team. You carry out your work with an eye toward continuous improvement and collaboration, and proactively identify new ways to collaborate with other departments and partners to advance our work.  - You are self-motivated. You work well independently, manage your own time and workload, and you know when to ask for help. - You have strong verbal and written communication skills. You communicate clearly to a wide variety of stakeholders (including staff and external partners) across a variety of modes of communication. You independently lead external coordination with partners and internal coordination with staff by setting up workflows to support collaboration and ensure follow-through on next steps. - You have experience managing projects and are familiar with project management tools and best practices. You have experience driving strategic long-term projects (12+ months) by developing strategic plans, tracking against high-level goals, and handling multiple concurrent workstreams. You clarify project roles, anticipate needs, and address challenges to meet deadlines. - You have experience managing people, including hiring, managing, and evaluating staff members, and supporting them to do excellent work while promoting their well-being. You understand how to get things done through other people by delegating tasks, setting clear expectations, seeking input from and addressing diverse stakeholders’ needs, and setting and holding people accountable to clear goals. You also ask questions to understand root issues and advocate for direct reports’ needs. - You’re comfortable navigating ambiguity and leading people through change. You can lead new programs, shift tactics, and act with incomplete information, all while keeping the long-term vision and core values at the center of your work. You understand that some work requires iterative development and you can confidently navigate this ambiguity. You can effectively manage change and adaptive challenges with your team. - You are enthusiastic about strengthening public service and expanding civic participation. You believe in democracy, care about voting, and are comfortable working in nonpartisan spaces. - You are curious. You are committed to learning new things and developing new skills. Experience in leading or contributing to demographic research, launching new projects and programs, public speaking, and giving presentations at conferences are all pluses, but not requirements for the role. About the Center for Tech and Civic Life CTCL is a nonpartisan nonprofit that connects Americans with the information they need to become and remain civically engaged, and ensures that our elections are more professional, inclusive, and secure. We do this by collecting and disseminating civic information to the public, connecting election officials with tools and training, and advocating for increased government funding for election departments across the country. To date, we’ve published civic datasets that answer the questions “What’s on my ballot?” and “Who represents me?” which have been accessed over 250 million times. We’ve trained thousands of election officials, serving over 80 million voters, on topics like election website design and cybersecurity best practices. Our advocacy efforts have led to $468 million in new state & federal appropriations for election administration. To Apply - Complete a short application form and upload your resume. (Only applications submitted through this form will be accepted; materials submitted via email will not be considered.) - If you meet our desired criteria, you will have the opportunity to complete an online job simulation exercise to demonstrate your qualifications and also get a better idea of what the job will be like. The simulation will take approximately 1 hour to complete. - Based on your application and simulation, a video interview and reference check will be conducted to determine if you are the best fit for the position.  This position must be performed within the United States. Candidates must be legally authorized to work in the United States at the time of hire. The Company does not sponsor or assume sponsorship of employment visas. Employees and job applicants are protected from discrimination based on race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. Additionally, CTCL provides to employees and applicants reasonable accommodations for disabilities; for pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.