This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Ivanti as a Senior Customer Success Manager and play a pivotal role in helping our largest, most complex customers unlock the full potential of Ivanti’s solutions. In this role, you’ll combine your expertise in project management, customer advocacy, and business process optimization to deliver measurable value and foster long-term partnerships. If you thrive in a fast-paced, collaborative environment and are ready to guide customers through adoption, growth, and innovation, we want to hear from you. Why this role matters Our Senior Customer Success Managers are individual contributors within a global team who ensure that our customers derive maximum value and utilization from our products and services such that they renew as part of the hybrid digital/CSM model. In this role, you will be delivering strategic engagements to global customers in the Enterprise segment, as well as supporting the team’s development of said engagements, all with the goal of driving NRR. You will be measured on NRR (primarily a team target to which you will contribute), and other metrics under development that will likely include customer satisfaction (CSAT), engagement turnover rate, and contributions to development of the Scale Customer Success practice (i.e. working tools, methods, best practices). What you’ll do: - Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal. - Attend customer meetings as a trusted advisor to help drive continued value of our products and services, supporting our NRR. - Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth. - Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. - Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables. - Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments. - Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment. - In targeted cases, work with the sales and marketing team to build customer references and develop case studies. - Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team. Qualifications - 3+ years of experience in account management and/or customer success - Strong verbal and written communication - Analytical and process-oriented mindset - Comfortable working across multiple departments in a deadline-driven environment - Active team player, self-starter, and multitasker who can quickly adjust priorities - Ability to learn fast, shift directions, and work collaboratively on a highly effective team - Knowledge of Salesforce, business intelligence and project management tools Benefits - Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance. - Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family. - Global, diverse teams: Collaborate with talented people from 23+ countries. - Learning & development: Grow your skills with access to best-in-class learning tools and programs. - Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world. Inclusion at Ivanti Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life. Need adjustments during the process? Reach out to talent@ivanti.com we’re happy to help.

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle • Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives • Negotiate long-term renewals with keen attention to detail and with secured revenue uplift • Act as a program manager throughout the entire customer journey including professional services engagements • Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology • Build adoption and value plans with customers to set a long-term vision for success and growth • Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion • Act as an escalation point when things are not going to plan • Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews • Coordinate and manage customer special requests & projects • Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for C-suite executives while providing hands-on technical guidance to end users and implementation teams • Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell • Travel may be required from time to time

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking a results-driven Client Experience Manager to oversee client communications, manage service workflows, and ensure a seamless, high-quality experience from onboarding through completion. This fully remote role combines client service, operations coordination, and process management. It's ideal for a self-motivated professional who enjoys managing moving parts, supporting clients, and maintaining organized systems in a structured remote environment. - Oversee client communications across active accounts - Manage service workflows, timelines, and follow-ups - Coordinate scheduling, confirmations, and documentation - Resolve client concerns quickly and professionally - Maintain accurate records using internal systems and tools - Identify opportunities to improve efficiency and client satisfaction Qualifications - Strong written and verbal communication skills - Excellent organization and problem-solving ability - Experience in customer service, client success, account coordination, or operations (preferred but not required) - Comfortable working independently in a remote environment - Tech-savvy and confident using digital platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing training - Clear systems and mentorship for success - Long-term growth opportunities within a supportive team Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Full Desk Client Services Manager is responsible for driving both business development and recruitment execution within the healthcare staffing sector. This role will serve exclusively on Cynet Health’s SLED (State, Local & Educational Services) Government portfolio team. This role also serves as the primary liaison between clients and internal recruiting teams, ensuring timely delivery of qualified healthcare professionals while maintaining compliance with regulatory and credentialing standards. The position requires a balance of relationship management, operational leadership, and hands-on recruitment expertise in a fast-paced, metrics-driven environment. - Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions. - Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities. - Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding. - Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met. - Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements. - Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships. - Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions. - Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements. - Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction. - Provide operational performance reports and strategic insights to clients and leadership. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred. - 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting. - 3+ years of experience in a lead, senior recruiter, or account management role. - Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties. - Proven ability to develop new business while managing and growing existing client relationships. - Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes. - Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies. - Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices. - Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment. Company Description Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission-certified workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions.