About Dune Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~60 employees, working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more. We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate, reward and empower a new generation of onchain analysts aka Wizards 🧙‍♀️ If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains. Learn more about us: Dune's Vision Values and working at Dune Role Overview We are seeking a Customer Solutions Specialist to provide world-class technical assistance and support to Dune’s paid users and customers. This is a fast-paced role where you’ll manage a high volume of inquiries across multiple channels, requiring a calm and structured approach to problem-solving. The ideal candidate has strong customer empathy, a natural curiosity to investigate issues, and thrives in a challenging, dynamic environment. This is a remote role for candidates based in the US East Coast (EST) or Europe West (GMT or CEST). Applications from other time zones will not be considered. Key Responsibilities - Troubleshoot and resolve technical issues for paid users across high-traffic support channels (Slack, Telegram, Zendesk). - Stay curious and proactive, digging deep into complex customer issues to identify root causes and drive resolutions. - Collaborate with Product and Engineering to escalate problems and ensure user needs are addressed effectively. - Develop and refine support documentation, FAQs, and user guides to empower users and streamline support. - Built automation workflows that proactively address recurring customer issues, enhancing the overall support experience at scale. Minimum Requirements - 2+ years of experience in customer support, technical support, or similar roles. - Experience with crypto data, ideally with hands-on use of Dune. - Familiarity with SQL or basic data querying to help diagnose user issues firsthand. - A proven ability to stay organized and thrive under pressure in a fast-paced, multi-channel support environment. - Strong investigative skills and a problem-solving mindset, with the curiosity to dive into technical issues. - Excellent communication skills, with an empathetic approach to helping users navigate challenges. - Based in the US East Coast (EST) or Europe West (GMT or CEST). Nice to have - Have previously built dashboards on Dune. - Hands-on experience with support automation tools such as Zapier, Pylon, or AI-assisted triage using tools like Claude. - Experience in a startup or high-growth environment where processes are still being built. - Worked with data warehouses, specifically BigQuery, Databricks, or Snowflake. Perks & Benefits - A competitive salary and equity package 🚀. Both salary and equity is top 25% of companies in the space - Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window - 5 weeks PTO + local public holidays (that can be swapped to suit you) 🏖 - A fully remote-first approach 🧑‍💻 within a distributed team with flexible working hours; you structure your own day - Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings! - Good health is important, so we offer private medical insurance, dental & vision as standard 🩺 - We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule - Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷). - On top of this 👆each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days. - An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk. - Work with some of the best people you’ll ever get to meet! - And of course, you get some awesome Dune swag! ✌️😎 ------------------------------------------------------------------------------------------ We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote

Overview F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the equipment you need to succeed in a remote work environment. Key Responsibilities: - Provide top-notch customer service via phone, email, and chat channels - Act as a liaison with customers, ensuring clear communication and scheduling of services - Handle inquiries, resolve issues, and provide information about our services - Maintain accurate and up-to-date customer records in our system - Collaborate with other team members to ensure a seamless customer experience - Ability to thrive in a fast-paced setting with clear processes and strong team support Qualifications: - Excellent communication skills, both written and verbal - Strong customer-centric mindset and a genuine desire to help others - Ability to work independently and efficiently in a remote setting - High-speed internet connection (minimum 50 Mbps) and a dedicated workspace - Basic computer skills; proficiency with office software and the ability to learn new systems quickly What We Offer: - Fully equipped remote work setup, including computers, monitors, and other necessary equipment - Competitive compensation and performance-based incentives - Fixed work schedules that allow you to plan ahead (looking to fill a 7am-4pm shift, an 8am-5pm shift, and a 9am-6pm shift - Eastern Standard Time) - Health, dental, and vision insurance - Retirement savings plan with employer match - Paid time off and holidays - Professional development and training opportunities - Employee discounts on company services At F.H. Furr, we believe in empowering our team members to excel in their roles, even in a remote environment. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service. F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law. Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $19.00/Hr.

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary. • Convey information efficiently, effectively, and appropriately to meet the needs of the customer. • Strive for first call resolution to provide “best in class” service. • CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met.

Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. - Shift differential: $1.50 per hour for hours between 6PM- 6AM - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success. What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications. Preferred Qualifications: - 1+ years of previous call center experience #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.