Overview F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the equipment you need to succeed in a remote work environment. Key Responsibilities: - Provide top-notch customer service via phone, email, and chat channels - Act as a liaison with customers, ensuring clear communication and scheduling of services - Handle inquiries, resolve issues, and provide information about our services - Maintain accurate and up-to-date customer records in our system - Collaborate with other team members to ensure a seamless customer experience - Ability to thrive in a fast-paced setting with clear processes and strong team support Qualifications: - Excellent communication skills, both written and verbal - Strong customer-centric mindset and a genuine desire to help others - Ability to work independently and efficiently in a remote setting - High-speed internet connection (minimum 50 Mbps) and a dedicated workspace - Basic computer skills; proficiency with office software and the ability to learn new systems quickly What We Offer: - Fully equipped remote work setup, including computers, monitors, and other necessary equipment - Competitive compensation and performance-based incentives - Fixed work schedules that allow you to plan ahead (looking to fill a 7am-4pm shift, an 8am-5pm shift, and a 9am-6pm shift - Eastern Standard Time) - Health, dental, and vision insurance - Retirement savings plan with employer match - Paid time off and holidays - Professional development and training opportunities - Employee discounts on company services At F.H. Furr, we believe in empowering our team members to excel in their roles, even in a remote environment. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service. F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law. Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $19.00/Hr.

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary. • Convey information efficiently, effectively, and appropriately to meet the needs of the customer. • Strive for first call resolution to provide “best in class” service. • CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met.

Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. - Shift differential: $1.50 per hour for hours between 6PM- 6AM - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success. What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications. Preferred Qualifications: - 1+ years of previous call center experience #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

The Manager of Customer Support will be in a very visible leadership role to our customers and must demonstrate exceptional leadership, personnel management, and organizational skills. Employee will be responsible to oversee the creation and success of a highly integrated customer service center composed of engineers & customer service representatives, in meeting and exceeding support metrics and SLAs. In this role the candidate must be technical and will challenge the team to solve problems and improve the delivery of our services. 1.Provide strong, dynamic leadership that mentors, develops, and guides team members to achieve Customer Satisfaction goals. 2. Oversight and Direction of the Help Desk. 3. Ensure the Customer Support Team is adequately trained and knowledgeable on all technologies supported by KPI. 4. Be the focal point for our partners, holding them accountable for delivering highly dependable solutions and response times when called upon. 5. Work with Field Service Director and team to provide prompt field service to our customers when required. 6. Responsible for the development and administration of annual department budgets to attain business goals with operational stability 7. Act as the trusted advisor, both internally and externally, to ensure targets and profitability goals are met. 8. Leverage KPI’s Management Executives and other senior Business Unit Leadership when appropriate, to strengthen client relationships. 9. Build and manage influential customer relationships via cadence calls and post-incident reviews.