About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. About the Team: The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: he Healthcare Operations Manager is responsible for the operational performance, quality, and scalability of CookUnity’s Medically Tailored Meals (MTM) healthcare programs. This role oversees the daily execution of care coordination operations, ensuring members are successfully onboarded, supported throughout the program, and receiving meals reliably while maintaining compliance with payer and healthcare program requirements. The Healthcare Operations Manager leads the Care Coordination team and ensures operational workflows—from member intake and eligibility verification to order support and service resolution—are executed accurately and consistently. Because operational accuracy directly impacts healthcare claims and reimbursement, this role also works closely with Finance and Revenue Operations to minimize operational errors that could lead to claim denials or payment delays. This is a hands-on leadership role focused on operational rigor, accountability, and continuous improvement within a regulated healthcare environment. Responsibilities: 1. Care Coordination Team Leadership & Performance Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support. Responsibilities include: - Hiring, coaching, and managing Care Coordinators and Member Support Coordinators - Defining and enforcing operational workflows and service-level expectations for: - Intake calls and eligibility verification - Member profile and address validation - Meal order support and modifications - Escalation handling and issue resolution - Monitoring team performance metrics including: - Intake accuracy - QA scores - SLA adherence - Member satisfaction - Conducting regular 1:1s, performance reviews, and coaching sessions - Acting as the escalation point for complex or high-impact member issues 2. Healthcare Contract & Program Operationalization Translate healthcare program requirements into clear operational workflows that can be executed reliably by the Care Coordination team. Responsibilities include: - Leading the operational onboarding of new healthcare partners, including payers, providers, and pilot programs - Translating contractual requirements into operational processes such as: - Eligibility verification logic - Intake scripts and documentation requirements - Meal ordering rules and modification deadlines - Delivery and service constraints - Partnering with Legal, Compliance, and Finance to ensure program workflows meet payer requirements - Building and maintaining program-specific SOPs when operational requirements vary across partners 3. MTM Program Visibility & Cross-Functional Coordination Maintain operational visibility into MTM program execution and ensure care coordination workflows remain aligned with program requirements. Responsibilities include: - Coordinating closely with the MTM Project Manager and operational teams responsible for program execution - Ensuring Care Coordinators are informed of operational updates related to: - MTM menus and nutrition guidelines - Eligibility criteria and program rules - Ordering workflows and deadlines - Delivery service parameters - Providing frontline insights from the Care Coordination team to cross-functional partners including Culinary, Nutrition, Tech, Logistics, and CX - Surfacing operational issues or member feedback that may impact meal suitability, ordering workflows, or program compliance - Ensuring care coordination processes remain aligned with evolving program requirements 4. Claims Operations & Financial Performance Ensure healthcare operations support accurate claims submission and efficient reimbursement cycles. Responsibilities include: - Partnering with Finance and Revenue Operations to monitor: - Claims submission accuracy - Claims denial rates - Claims rework volume - Time from claim submission to payment - Identifying operational errors that may contribute to denied or delayed claims - Implementing workflow improvements that improve clean claim rates - Establishing feedback loops between Finance and Care Coordinators to prevent repeat operational issues - Supporting initiatives aimed at improving cash flow and shortening reimbursement cycles 5. Operational Quality, Compliance & Risk Management Ensure healthcare operations meet regulatory, compliance, and payer requirements. Responsibilities include: - Maintaining HIPAA-compliant workflows and communication practices - Implementing quality assurance processes across intake, care coordination, and member support - Conducting root-cause analyses for recurring operational issues - Identifying and mitigating operational risks that may impact members, partners, or reimbursement - Supporting compliance audits and documentation requests when required 6. Process Design, Documentation & Scaling Build scalable operational infrastructure to support healthcare program growth. Responsibilities include: - Developing and maintaining: - SOPs and operational playbooks - Care coordination training materials - Team onboarding programs - Driving operational standardization while allowing for payer-specific program requirements - Identifying opportunities for automation and tooling improvements - Supporting hiring, onboarding, and ramp-up of additional Care Coordinators as program volume grows Qualifications: - 3/5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management - Experience working with healthcare payers, providers, or value-based care programs - Proven experience managing frontline operational teams - Strong understanding of healthcare workflows and HIPAA compliance requirements - Demonstrated ability to translate contractual or clinical requirements into operational processes - Highly organized, detail-oriented, and execution-focused - Comfortable operating in fast-paced, evolving environments - Familiarity with operational tools such as Zendesk, Salesforce, or healthcare CRM platforms Preferred requirements: - Experience working closely with claims or revenue cycle operations Learn More About CookUnity We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale. We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect! Benefits 🩺 Health Insurance coverage 🌅 401k Plan 📈 We grow, you grow: Stock Options Plan granted on Day 1 🌟 Eligible for a bi-annual performance bonus ⛱ PTO policy and paid sick days 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation - All final pay rates will be determined by the candidate's experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. - Pay Range for this position: $80,000 - $90,000 per year. If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: - Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com - Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page. - We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. - We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

• Manages all aspects of project management (scope definition, budget, schedule, procurement, quality, safety, risk mitigation, and stakeholder management) for your projects. • Develop clear objectives, deliverables and timelines as required to achieve the project objectives. • Help the team understand their accountability and timely escalation of variances. • Develops and implements action plans to correct variances. • Anticipates and responds to the client and project team’s needs and concerns. • Oversees the preparation of accurate, timely, and complete reports.

Role Description Le candidat, intégré à l’équipe Carrefour Services du Quotidien, aura en charge avec l’accompagnement de sa hiérarchie, puis en autonomie à l’issue de la période de formation, plusieurs projets avec les missions suivantes : - Suivre le déploiement, dans les magasins Carrefour, des Services du Quotidien (Retrait Colis, FDJ, La Poste, Laveries automatiques, Bornes monnayeurs,…) : études des opportunités d’implantation, suivi des dossiers d’ouverture avec les partenaires, reportings de suivi des performances et des plans d’actions. - Challenger l’offre de nos partenaires et leurs outils/process afin d’améliorer l’expérience opérationnelle et le parcours client. - Suivre la résolution des anomalies constatées en magasin en challengeant les partenaires. - Mettre à jour les procédures, formations. - Etudier le Marché et la Concurrence afin d’innover et compléter l’offre de Services existants. Qualifications - Niveau études : Alternance en Bac + 4 (Master 1) à minima - Diplôme: BAC + 3 - Ecole cible : Ecole de Commerce - Expérience similaire souhaitée en stage ou alternance - Compétences organisationnelles avec la capacité à évoluer en autonomie après le temps de formation - Esprit d’analyse et capacité à synthétiser - Maitrise de la Google Suite : Google Sheet, Google Slide, Looker Studio - Exécution minutieuse des tâches : suivi de projet et réalisations, reportings, points d’attention et plans d’actions, points hebdomadaires et mensuels,… - Source de propositions / d’innovations Requirements - Lieu de travail : Massy (91) - RER B et C - Type de contrat : Stage (6 mois) - Date de début prévue : Avril 2026 - 50 % de prise en charge du titre de transport - Accès aux services du siège (cantine, salle de sport, conciergerie…) - Possibilité de quelques RDV en région parisienne avec l’équipe Carrefour Services du Quotidien dont RDV partenaires (fournisseurs) + Visites magasins Carrefour Benefits - 50 % de prise en charge du titre de transport - Accès aux services du siège (cantine, salle de sport, conciergerie…)

About the Role The Senior Project Manager will serve as a key leader on the Coach account, responsible for managing complex, high‑visibility retail programs from award through installation. This role partners closely with Account Executives, design, engineering, manufacturing, logistics, and field teams to ensure operational excellence, financial discipline, and a consistent client experience. This position requires a strong operator who can manage detail while maintaining a broader program view. The ideal candidate brings experience managing large‑scale retail or fixture programs, demonstrates sound judgment under pressure, and is comfortable operating as an extension of the client’s internal team. Location: This position is a remote opportunity; however, preference will be given to candidates located near Fredericksburg, VA, or Dallas, TX due to occasional travel requirements. Key Responsibilities Program & Project Leadership - Lead and coordinate all phases of assigned programs, including RFP support, order confirmations, detailing, purchasing, production, delivery, and installation - Develop, maintain, and actively manage detailed project timelines, ensuring alignment with client expectations and internal execution teams - Serve as the primary point of contact for day‑to‑day project execution, maintaining clear, proactive communication with the Coach team Operational & Technical Oversight - Review and approve design and architectural fixture drawings prior to release - Monitor production status at manufacturing facilities to ensure quality, schedule, and cost targets are met - Identify risks early and drive corrective actions in partnership with internal and external stakeholders - Manage finished goods inventory, reorders, and program‑specific logistics requirements Financial & Commercial Management - Support estimating, costing, and margin management for assigned programs - Track project financials, monitor variances, and partner with Sales and Operations to protect gross margin - Contribute to continuous improvement efforts focused on cost reduction, process efficiency, and scalability Client Partnership & Team Leadership - Act as a trusted partner to the Coach team, operating with a strong customer‑advocacy mindset - Collaborate closely with Account Executives, Field Services, and global operations teams - Mentor and support junior Project Managers, Project Coordinators, or Project Administrators as needed - Uphold idX standards of professionalism, accountability, and execution excellence Qualifications & Experience - Bachelor’s degree preferred - Minimum 5–7 years of project or program management experience; retail, fixture, or manufacturing environments strongly preferred - Proven experience managing complex, multi‑phase programs with tight timelines and multiple stakeholders - Strong working knowledge of manufacturing processes, logistics, and installation workflows - Ability to read and interpret engineering and architectural drawings - Proficiency with Microsoft Office (Excel, Word, Outlook); ERP experience preferred - Strong financial acumen, including budgeting, cost tracking, and margin awareness - Excellent written and verbal communication skills - Highly organized, detail‑oriented, and able to manage multiple priorities simultaneously - Willingness to travel as required What Success Looks Like - Projects are delivered on time, within scope, and aligned to financial targets - The Coach team experiences consistent communication, clarity, and confidence in execution - Risks are identified early and addressed proactively - Internal teams are aligned, supported, and operating efficiently - The Senior PM is viewed as a steady, trusted leader on the account Hourly/Salary Pay Range: $80,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living Bonus/Incentive Pay: Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance. Benefits currently offered to our employees: - Medical insurance - Health savings account with company contribution - Dental insurance - Vision insurance - Basic and voluntary life insurance - Disability insurance - 401(k) plan with company match - Paid vacation and holidays - Stock purchase program with employee discount - Educational reimbursement - Wellness programs and challenges - Other supplemental benefits The Company is an Equal Opportunity Employer.