• Customer relationship management: monitor project health, acting proactively to prevent issues and ensure customer satisfaction. • Constant interaction with clients and internal teams: conduct alignment meetings, track schedules, generate success reports, and participate in daily calls. • Data and results analysis: monitor KPIs, provide improvement suggestions to the operations team, and present results to management and the executive team. • Action during critical moments: identify problems, manage crises, reverse cancellation requests, and implement corrective actions. • Opportunities for upsell, cross-sell, and renewals: identify and recommend additional products that meet the customer's needs to drive account growth, ensure contract renewals, present proposals, and lead negotiations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Support Specialist plays an important role in the overall client experience. The responsibilities of this Tier 2 support role typically involve deeper knowledge and greater expertise to address more complex issues. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. - Work closely with clients, Tier 1 and Tier 3 team members, and other Cx team members to efficiently identify and resolve complex issues. - Act as an advisor and educator for clients using the Raintree software platform and Knowledge Base. - Support larger/VIP clients and internal teams to efficiently identify and resolve complex client questions and concerns. - Must have outstanding troubleshooting and problem-solving skills, a curiosity to learn, and the ability to juggle multiple priorities while putting the client’s needs first. Qualifications - Bachelor’s degree or relevant experience - At least 2-4 years of software application support experience in a SaaS environment - At least 2+ years of Raintree Software Support Experience - High technical aptitude - Proven track record of outstanding client support, troubleshooting, and problem-solving in a complex, technical environment - Medical/Clinical experience preferred - Previous SaaS or Healthcare IT company experience preferred - Working knowledge of EMR/EHR medical software applications Requirements - This position requires a HIPAA-compliant environment. A controlled, dedicated workspace is necessary for success. Competencies to Drive Success - Excellent empathy/interpersonal communication skills - Possess strong technical capabilities and problem-solving abilities - Excellent written and verbal communication skills - Conflict management/resolution skills - Ability to explain complex technical issues in simple terms - Ability to identify client needs and implement solutions - Maintain product and SaaS/Healthcare IT industry standards and knowledge - Self-starter who thrives in a remote-centric, client-first environment - Ability to adapt to a fast-paced environment - Excellent organization and prioritization skills

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona. Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include: - Account management - Giving basic customer support - Troubleshooting - Providing training to customers on products and services to achieve a high-level of customer satisfaction Qualifications - Must be fluent in American Sign Language (ASL) - High School diploma or better - 1 year of Customer Service or equivalent experience Requirements - Professional and courteous phone and electronic communications presence - Ability to write simple correspondence - Ability to effectively present information during one-on-one and small group situations - Good customer service skills and knowledge of principles and processes for providing customer services - Strong active listening skills - Able to complete work assignments independently or with minimal supervision - Ability to manage cases and time effectively - Detail oriented and proficient at multitasking - Strong adaptability and capacity to work in fast-paced environments - Basic comprehension and application of using computers in an MS Windows environment - Typing speed of 45+ wpm - Positive attitude, team player, and good interpersonal communication skills Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions, striving to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. - Call captioning and video relay services - Over-video and in-person sign language and spoken language interpreting - Translation - Real-time captioning - Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements - Punctual and reliable attendance - Ability to sit and/or stand at a desk and work with a computer for extended periods of time - Ability to sign using ASL for extended periods of time - Ability to lift and move equipment 30-50lbs - Flexibility with shifts, including day, night, weekend, and holiday shifts - At home employees require a high-speed internet connection and a confidential working space with a desk and chair - Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Labcorp is seeking a Women’s Health & Genetics Customer Service Support Representative (Remote) Work schedule: Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm MST/ 9:30am - 6:00pm CST / 10:30am – 7:00pm EST Responsibilities: - Source high call volume environment (75 calls per day) - Research and communicate complex information in a clear/concise manner - Navigate and work in multiple systems/websites simultaneously - Process credit card payments over the phone adhering to PCI compliance protocol - Document telephone conversations clearly and accurately - Maintain records in billing, including the review of accounts, payment collections and case notes - Maintain patient confidentiality and adhere to HIPAA guidelines/regulations Minimum Qualifications: - Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience - Customer service experience Preferred Skills: - Bilingual in English and Spanish - Healthcare customer service - High call volume - 5 plus years of experience in the specialty testing/genetics customer service - Medicare/Medicaid billing experience - Professional medical billing and collection practices - Laboratory Billing and Laboratory Information System (LIS) - Medical billing and collection practices - XIFIN experience Additional Job Standards: - Strong verbal and written communication skills - Establish program protocols and procedures - Organized and detailed - Medicare/Medicaid - Knowledge of CPT and ICD 10 codes - MS Windows, MS Office and database Application Window Closes: 3/9/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Labcorp Women’s Health – Patient Engagement is a fast-paced, dedicated team who is responsible for aiding patients and clients to better understand health insurance coverage, cost and payment options. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.