Raintree Systems

• Conduct comprehensive assessments of enterprise therapy organizations, including operational workflows, revenue cycle performance, provider productivity, referral management, scheduling efficiency, and financial outcomes. • Identify operational gaps, inefficiencies, and revenue leakage opportunities across multi-site organizations. • Develop strategic recommendations that align customer goals with Raintree solutions and services. • Serve as a trusted advisor to executive leadership teams, including CEOs, COOs, CFOs, CIOs, and operational leaders. • Build detailed business cases demonstrating the value of Raintree solutions. • Analyze provider productivity, visit utilization, scheduling efficiency, reimbursement trends, denials, collections, and operational KPIs. • Create executive-level ROI presentations and financial models. • Architect end-to-end solutions that leverage Raintree products, services, and integrations. • Maintain deep knowledge of Practice Management EHR Revenue Cycle Management Patient Engagement Referral Management Analytics & Reporting Interoperability & Integrations. • Present complex operational analyses and solution recommendations to executive stakeholders.

• Maintain and enhance Raintree's sales demo environments and data sets. • Ensure demos accurately reflect real-world outpatient therapy workflows. • Support new feature releases and demo readiness efforts. • Assist with RFPs, RFIs, security questionnaires, and technical evaluations. • Maintain a centralized library of approved responses and supporting documentation. • Research product capabilities, integrations, and technical requirements. • Document customer workflows and business processes. • Create process maps, solution documentation, and technical resources. • Support discovery efforts by organizing customer requirements and operational needs. • Support project coordination across Sales, Product, Marketing, and Customer Success. • Maintain technical assets, playbooks, and documentation repositories. • Help identify opportunities to improve efficiency and scalability across the Sales Engineering function.

• Lead at the ELT level • Partner with the CEO and ELT to define internal AI strategy and operating priorities; defend roadmap with rigorous ROI analysis • Build and chair an executive AI council that sets policy, approves investments, and unblocks cross-functional work • Run the AI champions network as the operating engine of the program • Brief the board on AI program health, financial impact, and forward investment plan on a quarterly cadence • Navigate cross-functional alignment without direct authority • Build agentic workflows on frontier models that automate or augment real work across the business • Build the semantic and data layer that is the foundation of the entire program • Build MCP-based integrations and establish practices for performance and safety • Govern the program with evaluation framework and compliance.

• Ensure accurate, compliant, timely billing and appropriate reimbursement for multispecialty medical professional services from various insurance payers and patients • Prepare and re-submit clean claims to various insurance companies either electronically or by paper in accordance with specific payer guidelines and/or contract requirements • Analyze and correct first pass rejected claims for completeness and accuracy of information for second pass clean claim submission • Research and perform all primary and secondary billing claim status follow up activities for assigned insurance plans • Review, evaluate and process all claim appeals through resubmission to insurance carriers with complete and accurate supporting documentation required • Research and recommend any customer account adjustments and/or write-offs to the Manager based upon collectability of account with insurance carrier or patient • Recognize and report claims problems, errors, and discrepancies to management in order to proactively identify and effectively resolve billing trends in a timely manner • Generate and submit monthly patient balance due statements to customers as dictated by the explanation of benefits received from their insurance carrier • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments • Answering patient questions about billing and payments • Investigating and/or directing patient inquiries or complaints to the appropriate staff member

• Build relationships with sales, marketing, and other functions to understand business needs and challenges, and collaborate to ensure consistent messaging, smooth handoffs, and attainment of shared goals. • Act as the voice of sales in cross-functional initiatives, including product commercialization, ensuring excellence in executing on related operational needs. • Design and implement standardized, efficient workflows for the customer lifecycle, including lead management, opportunity management, forecasting, etc. • Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the sales function. • Manage business improvement projects end-to-end in line with Raintree’s go-to-market approach and data-driven insights. • Collaborate with the business systems team to design, test, implement, and optimize Raintree’s best-in-class revenue tech stack, and support adoption by sales. • Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform. • Analyze metrics to provide insights into revenue, sales funnel effectiveness, and KPIs for executives. • Maintain high data quality within systems, ensuring accurate reporting and actionable insights. • Act as subject matter expert on Raintree processes, data, and revenue systems, and hold ownership of resolving related inquiries from salespeople and other Rainees. • Support deal desk functions by enabling reps on pricing and contract generation tooling, and providing related Tier 1 support. • Provide tools, training, and documentation to support sales team efficiency and self-sufficiency.

• Independently manage and develop a sales territory to generate new business from mid-sized to large Physical Therapy practices, consistently building and maintaining a robust sales pipeline • Drive the full sales cycle, from initial customer engagement to closure, with a specific focus on selling our RCM services • Proactively prospect for new clients through direct methods (calls, networking) and effectively engage with inbound marketing leads • Expertly demonstrate our RCM solutions, providing clear, concise, and compelling product overviews • Lead contract negotiations with prospective clients to secure profitable business • Develop and maintain a high level of domain knowledge on RCM, the Physical Therapy market, and competitive offerings • Develop and maintain key account plans that identify opportunities to deliver value, including strategic motivators, key stakeholders, buying processes, and forecasted sales • Accurately track all sales activities and opportunities within the CRM system (Salesforce.com) and provide consistent, accurate sales forecasts on a monthly basis • Travel within the assigned territory and/or for industry events up to 50% of the time to engage with clients and represent the company.

• Marketing stakeholder for commercialization strategy and alignment on all planned releases, including opportunities, roadblocks, timelines, roles/responsibilities, outcomes, and reporting. • Research, develop, and validate compelling and differentiated product positioning and messaging that resonates with target audiences. • Translate technical features into clear and impactful benefits for customers, creating marketing messaging themes for regular release showcases and large industry events. • Conduct qualitative, quantitative, and competitive research and leverage the analysis to inform product messaging and positioning to drive growth. • Lead product launches from planning through execution, ensuring successful product releases and driving measurable results.

• Define and execute the platform strategy and roadmap for shared services. • Establish governance, standards, and best practices for internal APIs, authentication, access control, & inter-domain integration. • Partner deeply with domain Product Managers and Platform Engineering to identify dependencies, design reusable services, and drive alignment on shared capabilities. • Champion platform reliability and security, working closely with engineering and architecture teams to enforce standards. • Conduct in-depth user research, onsite observations, attend customer events, and perform data analysis. • Define KPIs and adoption metrics for platform components to drive data-driven prioritization and continuous improvement. • Facilitate cross-domain prioritization and sequencing, ensuring that foundational platform work is unblocked. • Lead iterative delivery and proactively manage technical risks to ensure predictable outcomes. • Translate technical strategy into clear, high-quality user stories and acceptance criteria that drive engineering efficiency. • Advocate for reusability and support consistent use of internal tools, APIs, and eventing systems.

• Assist with planning and coordination of trade shows and events • Conduct research on trade shows, vendors, activations, and promotional items • Maintain and update event tracking documents and spreadsheets • Assist with TherapyCon planning, including exhibitor and logistics support • Help organize event materials, shipping plans, and pre-event preparation • Support general event-related tasks and team initiatives

• Act as the primary source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains. • Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments. • Lead the response for high-impact service disruptions affecting the Enterprise base, ensuring rapid resolution and clear stakeholder communication. • Provide a premium support experience for VIP accounts, acting as the technical "face of Raintree" during high-stakes interactions. • Dedicate 20% of your time to developing those around you, elevating the department's collective knowledge. • Lead the creation, curation, and maintenance of a robust Knowledge Base to drive self-service and improve First Contact Resolution (FCR). • Identify systemic challenges in products or processes and proactively propose data-driven improvement strategies. • Maintain impeccable case records, ensuring HIPAA compliance, data security, and clear follow-up commitments.