About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Family Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Family Mentor is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address family needs, and building caregiver skills. The Family Mentor is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The Family Mentor is motivated by the ultimate goal of providing caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery. Responsibilities - Provide skills-based individual and group sessions to caregivers in treatment at Equip. - Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements. - Participate in multidisciplinary treatment team huddles to support patient progress in treatment. - Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies. - Maintain an availability calendar allowing caregivers to schedule appointments. - Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan. - Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to ease day-to-day tasks and stresses. - Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; preparing and ordering customized grocery lists; and referring personalized resources to support family. - Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters. - Build a relationship of respect and trust with the caregiver. - Complete timely documentation of caregiver interactions in compliance with Equip policies. - Attend and participate in internal meetings as well as initial and ongoing training as assigned. - Perform other duties as assigned. Qualifications - 2+ years of experience working with families/supports in a health care setting including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy. - Lived experience as an eating disorder support for a loved one in firm/stable recovery. - Ability to connect with a range of diverse people with varying lived experiences. - Ability to identify and direct patients and families in achievement of treatment goals. - Passion for evidence-based care and ability to learn, practice, and develop new coaching skills. - Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally. - Strong organizational and time management skills with a proven track record of meeting goals. - Strong attention to detail. - Comfortable working with and learning new technologies - Comfortable working remotely (including the requirement to be on camera). - Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment. - Ability to provide 26-30 hours a week of direct patient care, including new patients and follow-up sessions. - Ability to commit to working two evenings until 8pm of your choice per week. Benefits Time Off: - Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: - Competitive Medical, Dental, Vision, Life, and AD&D insurance. - Equip pays for a significant percentage of benefits premiums for individuals and families. - Maven, a company paid reproductive and family care benefit for all employees. - Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Other Benefits Loan Repayment: - $500/quarter for employees under a year of tenure. - $1,000/quarter for employees over a year of tenure. Continuing Education: - Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000. - For therapists and medical providers, unlimited online courses through NetCE. - For all providers, up to $1,000/year stipend for continuing education. - Opportunities to attend team onsites and conferences at various locations throughout the US. Work From Home Additional Perks: - $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. - One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Family Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Family Mentor is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address family needs, and building caregiver skills. The Family Mentor is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The Family Mentor is motivated by the ultimate goal of providing caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery. Responsibilities - Provide skills-based individual and group sessions to caregivers in treatment at Equip. - Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements. - Participate in multidisciplinary treatment team huddles to support patient progress in treatment. - Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies. - Maintain an availability calendar allowing caregivers to schedule appointments. - Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan. - Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to ease day-to-day tasks and stresses. - Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; preparing and ordering customized grocery lists; and referring personalized resources to support family. - Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters. - Build a relationship of respect and trust with the caregiver. - Complete timely documentation of caregiver interactions in compliance with Equip policies. - Attend and participate in internal meetings as well as initial and ongoing training as assigned. - Perform other duties as assigned. Qualifications - 2+ years of experience working with families/supports in a health care setting including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy. - Lived experience as an eating disorder support for a loved one in firm/stable recovery. - Ability to connect with a range of diverse people with varying lived experiences. - Ability to identify and direct patients and families in achievement of treatment goals. - Passion for evidence-based care and ability to learn, practice, and develop new coaching skills. - Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally. - Strong organizational and time management skills with a proven track record of meeting goals. - Strong attention to detail. - Comfortable working with and learning new technologies - Comfortable working remotely (including the requirement to be on camera). - Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment. - Ability to provide 26-30 hours a week of direct patient care, including new patients and follow-up sessions. - Ability to commit to working two evenings until 8pm of your choice per week. Benefits Time Off: - Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: - Competitive Medical, Dental, Vision, Life, and AD&D insurance. - Equip pays for a significant percentage of benefits premiums for individuals and families. - Maven, a company paid reproductive and family care benefit for all employees. - Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Other Benefits Loan Repayment: - $500/quarter for employees under a year of tenure. - $1,000/quarter for employees over a year of tenure. Continuing Education: - Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000. - For therapists and medical providers, unlimited online courses through NetCE. - For all providers, up to $1,000/year stipend for continuing education. - Opportunities to attend team onsites and conferences at various locations throughout the US. Work From Home Additional Perks: - $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. - One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

APPLICATION WINDOW CLOSES APRIL 6, 2026. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! LabCorp is seeking a remote Customer Service Representative to join our team! Schedule: Monday through Friday 930am - 6pm Eastern Standard Time Job Duties/Responsibilities Act as a liaison between LabCorp, the customer base and patients. Hold fundamental understanding of overall lab operations and functionality in each department. Resolve routine customer requests with internal software/procedures and associated resources provided. Communicate with customers, internal/external, in a courteous, friendly, and professional manner while fulfilling protocols and expectations. Inquire, clarify, and confirm customer requirements and understanding of the solution. Ability to identify root causes and work to mitigate issue from reoccurrence, providing additional customer education as needed. Ability to multi-task. Conduct thorough research using various databases to identify and address complex inquiries. Review test forms for accuracy and report or correct any discrepancies following standard operating procedures. Participate in activities designed to improve customer satisfaction and business performance. Maintain accurate medical records and CRM data while ensuring all internal documentation meets HIPAA compliance. Apply standard troubleshooting procedures to resolve basic technological problems and ensure minimal disruption to operations. Minimum Qualifications - High school diploma or GED equivalent required - 1 or more years experience in a customer service role - 1 or more years’ experience working with Microsoft Office suite products Preferred - Associate degree or higher - 1 or more years’ experience with a Medical background - 1 or more years’ experience working in a contact center/call center environment - 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital - 1 or more years’ experience with software applications such as, Microsoft Office, Verint, Salesforce.com and/or Laboratory Information Systems Additional Job Standards - Reliable internet connection, with compatible provider - Must have a minimum download speed of 50 Mbps to support system performance and remote work responsibilities - HIPAA compliant dedicated distraction-free workspace - Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher - Ability to independently identify and take basic troubleshooting steps to resolve technical issues. - Strong verbal and written communication skills with an excellent actively listen and respond effectively - Must be courteous with strong customer service orientation - Well organized and good time management skills in a multi-tasking environment - Self-motivated student; willing and able to learn and apply new processes, programs and information on a regular basis - Critical thinking skills for analyzing complex information and resolving issues independently - Ability to take ownership and ensure resolution to completion - Ability to collaborate effectively within high-performing teams - Strong capacity for flexibility and responsiveness in managing changing workloads and priorities - Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools. PAY RANGE $17.75 - $23 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

As a Remote Bilingual Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Bilingual Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. - Bilingual in English and Spanish - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred - Bilingual in English and Spanish Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.