As a Remote Bilingual Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Bilingual Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. - Bilingual in English and Spanish - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred - Bilingual in English and Spanish Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Fiverr is looking for a dynamic, high-performing team leader who thrives in fast-paced environments to lead our Customer Support team. If you are an experienced Customer Support Professional Team Leader who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works. Fiverr is the worlds largest freelance marketplace platform It. buyers and sellers through gigs in a massive range of more than 700 categories. Buyers can approach sellers by searching for services and clicking on various gigs, and Fiverr may automatically match sellers and buyers too. There are over 4 million customers in a 160 countries. Check us out at www.fiverr.com Location: This position is based in New Jersey (remotely) with travel to the NY office occasionally. What am I going to do? - Improve the overall customer support experience of Fiverr - Recruit, hire, coach and develop customer service agents - Analyze KPI’s and metrics to improve overall performance of team - Evaluating performance using key metrics (accuracy, adherence, call waiting times) - Monitor team performance and report on metrics - Evaluate the quality of tickets and chats, coach the team towards continuous improvement - Take ownership of customer issues and follow problems through to resolution - Set a clear mission and deploy strategies to measure success - Develop procedures, policies, and standards - Analyze statistics and compile accurate reports - Collaborate with other teams, to share customer insights, provide feedback on product features, and ensure a seamless customer experience across all touchpoints. Requirements - At least 2 years of customer support team management experience a must, with virtual experience preferred - Team player - Ability to work well with other team leaders and shift managers to achieve our goals - Excellent communication and leadership skills - Familiarity with customer support platforms and ticketing/chat systems (Zendesk and Jira) - Experience with AI tools to improve the customer experience and support processes - Experience with training and coaching team members - Developed and implemented process improvements to increase efficiency - Excellent knowledge of performance metrics - Experience with evaluating the quality of tickets and chats - Analytical and proven ability to build reports - Excellent time management skills Equal opportunities At Fiverrr we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking an Accounts Receivable Insurance Representative to review and process insurance claims, resolve discrepancies, and ensure timely payments. Your accuracy and problem-solving skills will improve our revenue cycle, while your clear, compassionate communication will support patients with their financial responsibilities. - Claim Follow-Up: Investigate and resolve unpaid claims through payer websites or automated systems. Correct, reprocess, or appeal claims with clear documentation. - Accounts Receivable (A/R): Work assigned reports on time and notify your supervisor if deadlines can’t be met. - Productivity: Process at least 50 claims daily for Follow-Up/Denial roles or 30 claims daily for Medical Records roles, while maintaining accuracy and compliance. - Coding Escalations: Flag claims that need coding corrections and send them to the coding team with detailed notes. - Communication: Share timely updates with supervisors on claim status, payer responses, and account progress. - Client Knowledge: Understand client specialties, locations, and A/R procedures to ensure accurate claim handling. - Denial Trends: Track and report denial or payment reduction trends to management, including payer and dollar impact. - Performance: Meet performance goals within 90 days of hire. - Accuracy: Stay focused and detail-oriented to ensure high-quality claim resolution. Qualifications - Excellent communication skills including active listening. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software. Requirements - Able to work at a computer for extended periods. - Occasionally lift up to 15 lbs. Benefits - Work with a team that values faith, integrity, and compassion. - Supportive, inclusive, and casual work environment. - Training and development to help you grow. - No weekends – enjoy work-life balance. - Competitive benefits, paid time off, and 401k with match.

• Provide strong, dynamic leadership that mentors, develops, and guides team members to achieve Customer Satisfaction goals. • Oversight and Direction of the Help Desk. • Ensure the Customer Support Team is adequately trained and knowledgeable on all technologies supported by KPI. • Be the focal point for our partners, holding them accountable for delivering highly dependable solutions and response times when called upon. • Work with Field Service Director and team to provide prompt field service to our customers when required. • Responsible for the development and administration of annual department budgets to attain business goals with operational stability • Act as the trusted advisor, both internally and externally, to ensure targets and profitability goals are met. • Leverage KPI’s Management Executives and other senior Business Unit Leadership when appropriate, to strengthen client relationships. • Build and manage influential customer relationships via cadence calls and post-incident reviews.