• Own product vision, roadmap, and prioritization aligned with company strategy and regulatory constraints • Lead cross-functional execution with Engineering, Data, Finance, and Operations • Translate complex fintech workflows (payroll, lending, repayments, rewards, insurance) into simple, intuitive user experiences • Drive product decisions using data, experimentation, and customer feedback • Manage trade-offs between speed, risk, scalability, and compliance during growth phases • Establish and improve product discovery, delivery, and documentation processes

Mechanical Orchard is reinventing how the world’s most critical software gets modernized. We’re an applied AI company focused on one of the hardest problems in enterprise technology: rewriting complex legacy systems in a way that is provably correct, low risk, and fast enough to matter. By focusing on system behavior rather than code alone, we turn modernization from a high-stakes, failure-prone effort into a repeatable, confidence-building process that unlocks ongoing innovation. Joining Mechanical Orchard means working on problems that truly matter—to our customers, their businesses, and the people who rely on these systems every day. We’re building technology and methodology that challenge long-standing industry assumptions, prioritizing proof over promises and progress over theatrics. If you care deeply about quality, rigor, and doing the right thing—even when it’s hard—you’ll find your people here. About the Role We’re hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization. This is a strategic leadership role responsible for the full support experience across our product offering. You will define our support vision, build the systems and teams that deliver it, and partner closely with Product, Engineering, Delivery, and Sales to ensure customers experience Mechanical Orchard as reliable, responsive, and deeply technical. You will operate at the intersection of customer experience, product excellence, and operational rigor — shaping how customers interact with our technology and influencing what we build next. This role may be hired at the Senior Manager or Director level, depending on the candidate’s experience, leadership scope, and demonstrated ability to operate at scale. We are open to calibrating title and level for the right person. What You’ll Do Lead and Define the Support Strategy - Own the end-to-end Product Support vision aligned to company and product strategy - Build and mentor a high-performing team of Product Support Specialists, Technical Support Engineers, and Support Operations professionals - Represent Product Support at the leadership level and drive cross-functional initiatives - Establish a culture that is customer-obsessed, data-driven, and technically rigorous Build Scalable Systems and Operations - Design scalable support workflows, escalation paths, and quality standards - Define and manage SLAs/SLOs aligned with customer and partner expectations - Select and implement support tooling (ticketing, knowledge base, monitoring, automation) - Own support analytics: volume, root causes, trends, friction points, and performance metrics - Partner with Engineering to build automation and internal tooling that reduces repetitive work Elevate the Customer Experience - Build tight feedback loops between customers and Product - Influence roadmap decisions based on recurring issues and usage patterns - Collaborate with Documentation and Developer Experience teams to improve onboarding and self-serve pathways - Partner with Sales and Delivery on high-priority accounts and escalations - Drive initiatives that proactively reduce support volume through product quality and education Raise the Technical Bar - Ensure the support organization develops deep product expertise - Build structured training programs to create authoritative technical advisors - Lead post-mortems and embed learnings into product and support systems Required Requirements - 7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams - Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling) - Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows) - Proven ability to operate cross-functionally and influence product direction - Experience with modern support tooling and AI-enabled workflows Preferred Requirements - Experience supporting developer-facing or highly technical products - Experience designing scalable self-serve support models - Background in support operations, quality management, or process engineering - Comfort building systems from scratch in ambiguous, high-growth environments Mechanical Orchard is a remote-first company, with employees working across time zones and locations. This role does not have a requirement for in-office attendance, but is expected to work hours that maximize collaboration with their team (specifics can be discussed during the interview process). There will be travel to company and team meetings, as well as customer visits (1-2 times per quarter, up to ~20% of the time). Mechanical Orchard, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Mechanical Orchard, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mechanical Orchard, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mechanical Orchard, Inc. will not tolerate discrimination or harassment based on any of these characteristics. Mechanical Orchard, Inc. encourages applicants of all ages. Mechanical Orchard, Inc. will provide reasonable accommodation to employees who have protected disabilities consistent with local law. We look forward to reviewing your application. Thanks!

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Usage-Based Billing Team is a brand new sub-team of the larger Billing and Payments organization at 1Password. This team will build the platform required for 1Password to monetize our multi-product offerings while ensuring a transparent and reliable billing experience for our customers. This is a remote opportunity within Canada and the US. What we're looking for: - You have 8+ years of software development experience with a proven track record of delivering large, complex projects that drive organizational impact. - You have deep technical expertise to make architectural decisions across teams, balancing technical excellence with business needs while ensuring products are scalable, secure, and meet high quality standards. - You have experience setting technical vision and leading 12+ month roadmaps, prioritizing foundational capabilities like architecture improvements, testing infrastructure, and development practices that magnify team impact. - You lead complex, cross-team initiatives with strong alignment across cross-functional partners, translating business requirements into actionable technical work. - You are an experienced mentor who leads through influence rather than authority, elevating teammates through feedback, mentorship, and role modeling. - You communicate complex technical concepts clearly to diverse stakeholders, ensuring your team's impact is visible and influences organizational outcomes. - You have a strong respect for user privacy, data integrity, and security best practices, maintaining the high standards 1Password is known for. What you can expect: - Set the technical vision for your team's product and lead the 12-month technical roadmap, prioritizing foundational capabilities that magnify team impact. - Own the successful delivery of multiple large projects, making architectural decisions across teams that ensure products are scalable, secure, and meet our high standards. - Take ownership of technical decisions for the team, balancing technical excellence with business needs and ensuring overall quality through testing infrastructure and development practices. - Influence and develop tooling, practices, and workflows across teams, empowering the broader development organization to work more effectively. - Ensure alignment with cross-functional partners on priorities, risks, timelines, and deliverables, translating requirements into actionable work. - Facilitate communication that makes your team's impact visible and influences organizational outcomes, informing stakeholders across the company. - Foster a healthy, high-performing team through feedback, mentorship, and role modeling. Distribute ownership to scale yourself and create growth opportunities. - Drive initiatives across the development organization to make meaningful impacts supporting 1Password customers across several platforms. Bonus points for: - Experience working in security-focused or privacy-first organizations. - Experience building and optimizing billing systems that include usage-based billing. - Experience with distributed systems and cross-platform development. - Track record of establishing engineering best practices and development standards across organizations. - Familiarity with compliance and security considerations in enterprise software environments. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $167,000 CAD and $242,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. Work location: - This position may be based anywhere in the United States and includes travel as part of the responsibilities. Job Summary This leadership position reports directly to the Director of HR Technology and provides end-to-end ownership of the ServiceNow HRSD platform. You will lead the current implementation, accelerate post-go-live maturation, and pioneer our adoption of advanced Agentic AI features (e.g., autonomous case resolution, predictive intelligence, proactive workflows, personalized support, and AI agents for HR tasks via Now Assist and ServiceNow's AI Platform). You will collaborate closely with global HR leaders, People Services/HR Operations, IT/ServiceNow teams, Centers of Excellence (COEs), compliance, and external partners to deliver measurable impact on employee satisfaction, HR operational excellence, case deflection, cost efficiency, and strategic HR value in a dynamic, technology-driven organization. Key Responsibilities - Platform Strategy & Ownership: Define and own the multi-year vision, strategy, and prioritized roadmap for HRSD, aligning it with Acuity's HR priorities, employee experience goals, global operations, and enterprise digital transformation initiatives. - Implementation Leadership: Drive functional design, configuration, testing, change management, and phased global rollout of core HRSD modules (e.g., Case & Knowledge Management, Employee Center Pro, Lifecycle Events, Virtual Agent, Document Management, and integrated HR workflows). - Platform Maturation & Continuous Optimization: Lead post-implementation improvements by leveraging user feedback, adoption analytics, employee journey mapping, and iterative enhancements to boost self-service, agent productivity, and overall HR/employee experience. - Agentic AI Leadership & Innovation: Champion the strategic evolution to intelligent, agent-driven HR service delivery on the ServiceNow AI Platform, including: - Identifying high-impact use cases (e.g., autonomous onboarding/offboarding, predictive case routing, non-critical case auto-resolution, policy guidance, and proactive HR automation). - Defining requirements, leading pilots, and scaling AI agents/workflows (e.g., Resolve HR Cases flows, predictive intelligence, generative AI via Now Assist, and HCM-specific AI agents). - Shifting HRSD from reactive support to proactive, autonomous operations that reduce manual work and elevate HR's strategic role. . - Stakeholder Leadership & Governance: Act as the senior product authority for HRSD; influence and align HR executives, global stakeholders, and cross-functional teams while enforcing platform governance, security, compliance, and ServiceNow best practices. - Backlog & Agile Delivery: Own the HRSD product backlog; prioritize features, enhancements, integrations, and technical debt using data-driven criteria (business value, employee impact, ROI, risk) in an Agile environment. - Metrics, Insights & Value Demonstration: Establish and track KPIs (e.g., case deflection rate, resolution time, employee NPS/CSAT, adoption, cost per transaction, AI agent success rates) to measure success, guide decisions, and report ROI to leadership. - Thought Leadership: Stay current on ServiceNow releases, HRSD innovations, agentic AI trends, and industry best practices; represent Acuity in vendor engagements and contribute to our technology-forward culture. Minimum Requirements - 8+ years of progressive experience in HR technology, product management, or HR service delivery transformation, including 4–5+ years in senior/lead roles owning enterprise HR platforms (ServiceNow HRSD strongly preferred; comparable platforms like Workday or SuccessFactors considered). - Proven track record leading full-cycle ServiceNow HRSD implementations or major platform maturations, including modules such as Employee Center Pro, Lifecycle Events, and Case Management. - Deep knowledge of HR service delivery, employee journey design, self-service strategies, and global HR operations. - Strong Agile product management expertise (e.g., Jira, ServiceNow SPM/ITBM, Aha!). - Exceptional leadership, executive influence, communication, and collaboration skills in a global, matrixed environment. - Bachelor's degree in Business, HR, Information Systems, Technology, or related field (Master's or MBA preferred). Preferred - ServiceNow certifications (e.g., Certified Implementation Specialist – HR Service Delivery, Now Assist/AI credentials, Product Owner/Product Line Manager). - Experience with ServiceNow AI/Agentic features (Now Assist for HRSD, AI Agents, predictive intelligence, autonomous workflows). - Background in generative/agentic AI applications for HR or enterprise services. - Experience integrating HRSD with core HCM systems and cross-functional platforms in a large, global organization. - Prior work in change management, employee experience transformation, or HR shared services. Travel Requirements 0-25% #LI-KH1 The range for this position is $150,900.00 to $325,900.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here. We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.  Please click here and here for more information.   Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.    Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.   Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov