AlayaCare

Title: Senior Developer Location: Perth Australia Job Description: - ️ Full-time | Permanent - Perth location - Hybrid working: 2 days in office, 3 days WFH Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1000 per year and a fantastic team culture spark your interest? Meet AlayaCare! We're a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. We're big on Tech with Purpose and passionate about improving lives - all while having fun along the way (we've been known to enjoy a team lunch or three). The Role: We're on the lookout for a Senior Developer to join the Nightingale engineering team. Nightingale is a home care and NDIS software platform with a strong track record supporting community service providers across Australia - now part of AlayaCare, and at an exciting point of growth and integration. This isn't your standard heads-down dev role. Reporting to the Engineering Manager, you'll work across the full product lifecycle, collaborating with product and customer success teams while engaging directly with customers to scope, design, and deliver complex software solutions. You'll bring both technical depth and the ability to translate ambiguous customer requirements into great software. Your days will involve: - Designing, coding, testing, and debugging complex software as a full-time member of the development team - Providing technical leadership through code reviews, mentoring, and knowledge-sharing - Working with customer-facing teams as a technical resource, navigating complex or ambiguous customer requirements - Identifying gaps in product requirements and partnering with Product to design features that meet client needs - Contributing to the product-wide technical roadmap and responsible adoption of new technologies - Monitoring applications in production and proactively resolving issues - Planning and executing end-to-end automated tests - Using AI-powered development tools to improve code quality and accelerate delivery You'll thrive in this role if you: - Bring 4-6 years' professional software engineering experience, ideally from a product or SaaS environment - Have deep development experience in .NET and C# - this is the core of what we do - Have solid experience with React or another modern JavaScript framework - Have experience working directly with customers - you've delivered on customer-facing projects and know how to think about solutions from a user's perspective - Have experience with SQL databases, Git, CI/CD tools, Docker, and cloud computing platforms (Azure preferred) - Can make sound technical decisions in ambiguous situations - Communicate clearly with both technical and non-technical audiences - Are curious about AI tooling and actively look for ways to use it in your day-to-day development work - Have a degree in Computer Science, Engineering, or a related field We believe great work should be rewarded. Here's how we show our appreciation: - Choose your own 2 days/week in office, 3 days WFH - Competitive salary + company stock (RSUs) - 5 Wellness days per year - $1,000/year flexible benefits package - Company-paid parental leave - 2 days company-paid volunteer leave to support causes you care about - Team lunches, events & wellness activities - A genuinely open, inclusive, and collaborative culture - A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role We’re looking for a Senior Automation and Integration Developer to join our Customer Success organization and play a key role in how our customers integrate with and unlock value from AlayaCare. Reporting to the Director, Customer Data Engineering & Automation, this is a hands-on technical role focused on building the platform, tooling, and reusable components that power customer integrations and data solutions. You’ll work across Python services, AWS infrastructure, and data pipelines, designing patterns and systems while owning implementation and delivery. You’ll also collaborate directly with customers and internal teams to scope technical requirements, troubleshoot complex data issues, and ensure we deliver reliable, scalable integrations that support our customers’ business outcomes. What You’ll Do In this role, you will: - Design, build, and maintain Python-based services, orchestration, and internal tooling that support customer integrations and data workflows. - Develop reusable patterns and components for customer integrations, including elements that power and integrate with visual workflow builders. - Integrate customer data using Python and/or visual workflow builders, and deliver ad-hoc and recurring data exports using scalable patterns in SQL and Python. - Build and optimize ETL/ELT processes and support AWS infrastructure such as Lambda, API Gateway, and Postgres for initial buildout and ongoing maintenance. - Debug and troubleshoot issues across development, UAT, and production environments, investigating anomalies from database changes, automation triggers, or upstream integrations. - Validate and test data exports for accuracy, completeness, and consistency with customer expectations, and help establish automated testing for data pipelines. - Create and maintain technical documentation, export specifications, and sample outputs to support both internal teams and customers. - Work directly with customers to scope technical requirements, troubleshoot issues, translate business and accounting needs into technical solutions, and clearly explain constraints and options. - Review code, reinforce patterns and standards across the team, and act as a reliable technical point of contact for cross-functional partners. - Support and coach team members when they’re blocked, contributing to a culture of quality, knowledge sharing, and continuous improvement. What You Bring to the Team - 4–6 years of experience in software development, data engineering, or a similar technical role. - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Data Engineering, or equivalent experience. - Strong Python skills (intermediate or above), with experience writing production-grade code. - Strong SQL skills, including complex queries, optimization, and data modeling. - Familiarity with data and software design patterns and principles (for example, DRY, star schema). - Conceptual familiarity with orchestration tools such as Airflow, Prefect, Dagster, or similar technologies. - Self-directed and comfortable taking ambiguous problems from definition through to resolution. - Strong analytical and debugging skills, with the ability to trace where data went wrong across complex systems. - Excellent communication skills, with the ability to translate between technical and non-technical stakeholders and participate confidently in customer-facing technical discussions. Nice to have: - Experience with AWS (for example, Lambda, API Gateway). - Experience with infrastructure as code (Terraform). - Familiarity with YAML and PHP (used in some legacy code paths). - Experience with orchestration tools such as Airflow. - Experience with healthcare integrations or standards such as HL7/FHIR and tools like Iguana or Mirth Connect. - Experience with analytical databases such as Snowflake or ClickHouse. - Background in healthcare or SaaS professional services. - Experience with CI/CD and GitHub-based development workflows. Location and Work Model This role is based remotely in the United States. Why Join AlayaCare? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter - Equity in a well-funded, scaling company. - Comprehensive health benefits, telemedicine, and lifestyle spending accounts. - Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com #LI-JM1 #LI-Remote

Role Description Reporting to the Director, Customer Success Management (US), the Customer Success Manager is responsible for setting and managing the strategic plan for Large customers. They will be accountable to driving the client journey to ensure clients achieve ROI on their implementation of the AlayaCare Cloud software. The Customer Success Manager is a subject matter expert on the market they operate in. Your main responsibility will be to enhance retention, adoption and foster the growth of your portfolio, which comprises AlayaCare’s most valued customers. As a strategic lead in the organization, they will be the key executive touchpoint, providing Quarterly Business Reviews and ongoing recommendations to optimize the customer lifecycle. As the key touchpoint for Enterprise organizations, the Enterprise Customer Success Manager will focus on relationship management at the corporate level, while also working with the implementation Project Manager to ensure the health and satisfaction of all customer stakeholders. What You'll Do - Define the client journey by setting expectations for key milestones and ROI set in the sales cycle. - Establish trusted advisor relationships with customer Executive team, developing an ‘influencer’ relationship, while working with internal teams to deliver a best-in-class customer experience. - Maintain and actively manage a healthy client portfolio, building toward best-in-class Net Promoter Score and Net Dollar Retention outcomes. - Provide Stakeholder updates to maintain engagement during Implementation to proactively advocate for customer concerns and mitigate identified risks. - Address any escalated customer issues with speed and urgency, coordinating internal stakeholders. - Deliver polished Quarterly Business Review presentations to clients that uncover new business uses, adoption of best practices and product roadmap updates. - Monitor and maintain customer health scoring, proactively engaging with accounts based on health indicators. - Help drive new business and reduce churn and building referenceable clients. - Drive account growth outcomes through identifying expansion plays - upsell opportunities. - Influence customer lifetime value through optimizing product adoption, customer satisfaction and overall health. Qualifications - 5+ years in a customer-facing role dealing with mid market or larger accounts in a customer success or account manager role. - 3+ years of SaaS experience or experience working with post-acute software solutions. - Proven experience managing and nurturing executive relationships with customers, including management of executive-level escalations. - Ability to anticipate needs, innovate, and flourish in a fast-paced environment. - Excellent written, oral, and presentation communication skills, with a demonstrated ability to shape narratives supported by data. - Ability to develop market-specific strategies and plans based on industry best practices (ex. Pre-sales, Consulting) to improve growth efficiency and net dollar retention. - Collaborative team player with exceptional relationship and interpersonal skills. - Contributes to a culture of transparency and accountability and has a track record of operating with high integrity and honesty. Location and Work Model This role is based remotely in the United States but may require travel to visit customers on-site, as well as occasional travel to AlayaCare offices (in Canada) or events. Benefits - Equity in a well-funded, scaling company. - Comprehensive health benefits, telemedicine, and lifestyle spending accounts. - Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Experience Specialist, you will have the opportunity to make a positive impact with our customers every day. This multi-faceted role allows you to build strong customer-facing skills by interacting directly with our partners, work with a high-performing team to solve complex problems, and develop your own style for delivering outstanding customer service. - Manage a queue of requests from live customers through Zendesk - Independently troubleshoot and resolve complex customer requests - Present clear action plans and recommendations to help users resolve their issues - Connect with customers over the phone to discuss and troubleshoot questions or concerns about the platform - Monitor enterprise customer escalations and overall customer health, including meeting with internal cross-functional teams or key stakeholders from enterprise customers when needed - Support your teammates on customer escalations and share best practices to reduce resolution time, drive customer satisfaction, and anticipate future issues - Partner closely with Customer Success, Product, QA, and Engineering throughout the support process - Provide guidance to customers on configuration options and process-related questions - Contribute to best practices, methodologies, and other materials aimed at improving the customer experience - Provide feedback and insights that help inform product development and improvement priorities - Participate in the on-call rotation for after-hours support as required Qualifications - Minimum of 2 years of experience in technical support or customer service in a software or SaaS environment - Proven track record of success in technical support or technical client services - Comfort working with tools such as Microsoft Office, Zendesk, JIRA, Confluence, Slack, and AI products/tools - Exceptional problem-solving skills and a creative, curious mindset - Strong written and verbal communication skills - Ability to empathize with customers and remain calm and effective in critical situations - Desire to work directly with customers and passion for providing an exceptional experience - Comfortable working in a fast-paced, evolving environment - Experience supporting SaaS applications strongly preferred - Experience in healthcare or home and community care considered an asset - Bilingualism in French and English considered an asset - Bachelor’s degree in a related field (such as Health Informatics, Science, Business, Humanities, Engineering, or similar) is preferred Benefits - Equity in a well-funded, scaling company - Comprehensive health benefits, telemedicine, and lifestyle spending accounts - Parental leave top-up and family support programs - Inclusive by Design: We celebrate diverse perspectives and foster belonging through our DEIB initiatives Location and Work Model This role is remote within the United States but may require occasional travel to visit offices in Canada. At AlayaCare, many of our roles follow a hybrid model with set in-office collaboration days, and we value in-person connection where possible to foster innovation, learning, and teamwork. For this position, you will primarily work remotely while collaborating closely with colleagues and customers across multiple time zones. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.