Role Description As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention, and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities. Qualifications - Bachelor’s Degree Required - Healthcare experience a plus Requirements - The ability to travel up to 30% - Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales - Effective presentation and facilitation skills - Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred - High learning agility and ability to think critically - Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through - A valid driver’s license is required Benefits - Paid volunteer time off - My Time Off, a form of unlimited vacation - Up to 12 weeks paid for parental and emergency leave - Complimentary lifestyle and financial coaches - Wellness program - Comprehensive insurance plan

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Manager, Customer Success Engineering for Procore's Datagrid division you will lead a team of high performing Customer Success Engineers dedicated to retaining and growing our existing customer base. Sitting within the Customer Success vertical, you will bridge the gap between "successful product usage" and "commercial growth." Your mission is to build a predictable engine for renewals and identify expansion opportunities that align with our customers’ long-term goals. This role will directly report to the Head of Customer Success and the preferred location is Austin, Texas, or Bay Area, California, but we are open to remote US applicants. We’re looking for candidates to join us immediately. - Team Leadership & Coaching: Manage the Customer Success Engineers. You will coach them on negotiation tactics, account planning, and navigating complex corporate hierarchies to reach economic decision-makers. - Revenue Ownership: Own the Gross Retention Rate (GRR) and Net Retention Rate (NRR) targets for your segment. You are responsible for ensuring the team hits renewal and expansion quotas. - Commercial Strategy: Develop and refine the "Expansion Playbook." Identify white-space opportunities within our current book of business and help the team execute upsell/cross-sell strategies. - Forecasting: Maintain a high degree of forecast accuracy for monthly and quarterly renewals. You will report directly to the Head of Customer Success on the health of the renewal pipeline. - Customer Advocacy: Act as the executive sponsor for high-value accounts. Step into difficult negotiations or "at-risk" situations to provide senior-level support and churn prevention. - Cross-functional Collaboration: Partner with the Forward Deployed Engineering (FDE) and Product teams to ensure customer feedback is being used to drive stickiness and expansion. Qualifications - 5+ years in Customer Success, Account Management, or sales with 2+ years of experience leading a team in a B2B SaaS environment. - Proven track record of hitting or exceeding revenue targets (renewals and expansions). - Understanding of the "art of the deal" as much as the "science of success." - Ability to move beyond "firefighting" and look at account health trends to build long-term retention strategies. Requirements - This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. - Procore is committed to offering competitive, fair, and commensurate compensation. - Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. Additional Information - Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. - A criminal history may have a direct, adverse, and negative relationship on job duties, potentially resulting in the withdrawal of the conditional offer of employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Digital Customer Success Manager to join Levelset, a Procore Company’s Customer Success Team. In this role, you’ll proactively and reactively engage with customers in our scaled book of business. You will own a defined book of business and use customer data, product analytics, and engagement insights to identify where to focus your time for maximum impact. You will also support reactive requests, ensuring customers receive fast, thoughtful, and value-oriented responses. As a Digital Customer Success Manager, you’ll partner with Customer Success, Revenue Operations, Sales, and Marketing to drive value through digital-first engagement strategies. You will use your analytical skills, operational tools, and mass communication skills to engage your portfolio of customers to increase adoption and retention across your book of business. This is a great opportunity to join a team that is focused on growth. This position reports to the Manager of Implementation Services and Revenue Enablement and will be based in New Orleans, Austin, or Remote. We’re looking for someone to join us immediately. - Manage a digital book of business, engaging customers through a digital-first model to drive retention and growth. - Drive adoption and expansion through strategic touchpoints, campaigns, webinars, and automated outreach. - Analyze customer health signals (usage, engagement, lifecycle stage, risk indicators) to guide proactive engagement. - Prioritize outreach based on revenue potential, risk level, expansion opportunities, and lifecycle stage. - Respond to inbound customer inquiries, troubleshoot issues and ensure timely resolution. - Collaborate cross-functionally with Support, Sales, Product, and RevOps to improve customer outcomes and segmentation models. - Monitor product adoption and deliver enablement resources such as walkthroughs, guides, and best practices aligned to customer goals. - Contribute to scalable success programs by improving digital plays, automation workflows, and identifying friction points. Qualifications - 1+ years of experience in Customer Success, Account Management, or Customer Operations. - Experience managing a high-volume book of business in a digital or scaled customer engagement model. - Strong analytical skills with experience using CRM and product analytics tools. - Experience in SaaS or technology-driven environments preferred. - Data-driven mindset with the ability to interpret usage trends and engagement signals. - Excellent prioritization, time management, and multitasking abilities. - Clear written and verbal communication skills with a customer-centric approach to problem-solving. - Familiarity with customer success tools and programs, such as Salesforce, Gainsight, HubSpot, health scoring models, or digital engagement campaigns. Benefits - This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. - Procore is committed to offering competitive, fair, and commensurate compensation. - Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. Company Description For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: - Appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms. - Interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues. - Exercising sound judgment.

• Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients. • Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores). • Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests. • Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact.