This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is ideal for technically skilled problem-solvers who are passionate about helping developers overcome complex challenges and ship high-quality software faster. You will work closely with customers building AI-powered applications, troubleshooting issues in real-world codebases, and collaborating with Engineering, Product, and Solutions teams to improve developer workflows. The position blends hands-on technical work with empathetic customer support, offering the opportunity to shape the developer experience, contribute to documentation and tooling, and influence product improvements. You will be part of a fast-paced, collaborative environment where your technical expertise directly impacts the success of developers and the broader product ecosystem. This is a chance to take ownership of challenging problems, mentor peers, and help create scalable systems that benefit future developers. - Diagnose, troubleshoot, and resolve issues with APIs, SDKs, and developer tools, primarily using Python and/or TypeScript. - Reproduce customer-reported bugs, investigate root causes, and collaborate with Engineering to implement fixes. - Manage support communications with developers via Slack and email, providing clear, empathetic, and actionable guidance. - Write and maintain knowledge base documentation to streamline future developer problem-solving. - Identify opportunities to enhance developer workflows, tooling, and overall experience. - Capture and relay customer feedback to Product and Engineering teams to influence roadmap priorities. - Participate in on-call rotations, responding to critical customer issues and providing coverage as needed. - Mentor team members, guide support processes, and champion best practices for developer experience and product reliability. Qualifications - 3–8+ years of experience in technical support or developer-facing roles (Support Engineer, Developer Success Engineer, Technical Account Manager, etc.). - Proficient in Python and/or TypeScript with strong debugging and reasoning skills. - Ability to quickly learn and navigate APIs, SDKs, and developer tools. - Strong ownership mentality and persistence in resolving customer issues. - Exceptional communication skills, with the ability to explain complex technical issues clearly and empathetically. - Interest in LLMs, AI tools, and supporting products that enhance AI reliability, observability, and trustworthiness. Requirements - Experience with ML infrastructure, developer tools, or observability platforms. - Familiarity with OpenAI, Anthropic, or similar LLM APIs. - Exposure to datasets, evaluation metrics, or prompt engineering. - Contribution to support tooling, documentation, or product-led growth initiatives. - Senior technical team or tech lead experience in high-growth environments. - Production code contributions to backend services, SDKs, or infrastructure. - Cloud certifications or experience with containerized environments (Terraform, Kubernetes). Benefits - Competitive salary and equity opportunities. - Medical, dental, and vision insurance. - Flexible time off and work arrangements. - Daily lunch, snacks, and beverages (for hybrid/on-site teams). - AI stipend for learning and experimentation. - Opportunity to solve challenging technical problems and directly impact developer success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Analyst I serves as the primary point of contact for internal technology support requests. This role provides technical assistance in a Windows-based environment, troubleshooting hardware, software, and access issues while delivering responsive remote support for employees across the organization. This position is ideal for someone who enjoys solving technical problems, supporting end users, and contributing to a collaborative IT support team. - Serve as the first point of contact for internal technology support requests - Troubleshoot and resolve hardware, software, and system access issues - Provide remote support for end-user devices and peripherals in a Windows-based environment - Ensure timely resolution of support requests in accordance with service standards - Manage user accounts including onboarding, offboarding, and access requests - Coordinate workstation setup and remote hardware support - Partner with approved vendors for equipment repair or replacement - Maintain asset inventory and lifecycle records - Manage and track support requests within the help desk ticketing system - Document issues, solutions, and troubleshooting steps - Prioritize requests and escalate complex technical issues when necessary - Maintain internal documentation and knowledge base resources - Participate in team meetings, training, and continuous improvement efforts - Collaborate with vendors and internal teams to ensure effective service delivery Qualifications - High School Diploma or GED required - Vocational or Technical Degree preferred - Minimum 3 years of experience supporting Windows-based systems - Experience troubleshooting hardware, software, and access issues - Experience working with help desk or ticketing systems preferred - Preferred Certifications: CompTIA IT Fundamentals (ITF+), CompTIA A+ (completed or in progress), Google IT Support Certificate - Strong troubleshooting and technical problem-solving skills - Intermediate written and verbal communication skills - Ability to provide professional customer-focused support - Strong organizational and documentation skills - Ability to manage multiple requests in a remote environment - Foundational knowledge of systems management and IT support tools - Strong work ethic, reliability, and professionalism Benefits - Medical, dental and vision insurance - Paid time off for vacation, illness, and volunteering - Retirement savings plan with employer contribution - Adoption financial assistance - Paid parental leave - And much more! Physical Requirements & Work Environment - This position is primarily remote and performed in a home-based setting, requiring reliable internet access and a workspace free from significant distractions. - The role involves frequent use of computers, phones, and virtual communication tools. - Employees must be able to sit for extended periods and communicate effectively. - Some positions may require operating a motor vehicle for business purposes; in such cases, employees must maintain a valid driver’s license and meet the organization’s driving eligibility requirements. - Occasional travel may be required for meetings, training, or other work-related events. - Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. - Handle incoming service tickets for our West Coast client base - Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms - Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory - Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity - Take ownership of issues from start to finish and keep clients updated along the way - Collaborate with senior engineers when projects or escalations require deeper involvement - Document solutions and contribute to internal knowledge and best practices Qualifications - MSP experience required Requirements - Previous experience working at a Managed Service Provider - Strong troubleshooting instincts and the patience to track down root causes - Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups - Comfortable communicating directly with end users and client stakeholders - Able to manage priorities and work independently in a remote environment - Curious mindset and the ability to learn new technologies quickly Benefits - 100% remote position - No travel required - Work schedule aligned with Pacific Time business hours - Supportive engineering team with opportunities to continue growing technically

Junior Support Engineer – Where Your Impact Actually Matters The Opportunity (What This Role Really Means) Our clients depend on Practifi to run their wealth management operations, and when they need help, you’ll be the first friendly face (or voice) they reach. As a Junior Support Engineer, you’ll provide frontline technical support through our Zendesk helpdesk, helping clients troubleshoot issues, learn the platform, and get back to doing what they do best. This isn’t a role that exists in a silo—you’ll work side-by-side with our Client Success team, develop deep product knowledge, and build the foundation for a rewarding career in fintech. This isn’t just about resolving tickets. You’ll talk to anyone you want, contribute to discussions across teams, and see how your work directly impacts our clients’ success. Because when you can trace your daily tasks to real outcomes, work actually feels worthwhile. Your Day-to-Day (The Honest Version) The Core Work: • Triage and resolve Tier 1 support tickets in Zendesk, including password resets, how-to guidance, standard setup tasks, basic functionality questions, common errors, and minor configuration adjustments • Communicate with clients to collect information, research issues, perform testing, and replicate problems to identify solutions or workarounds • Manage your ticket queue proactively—responding within 24 hours of initial request, and within 2 hours for urgent matters • Request and use client sandboxes to test and replicate environments when needed • Engage the right internal teams to escalate issues or unique requests The Reality Check: • You’ll navigate a learning curve—with a dedicated Practibuddy by your side • You’ll complete Salesforce Trailhead courses and work toward your Salesforce Associate Certification within your first 6 months • Our documentation is robust, but evolving; your feedback is valued • Curiosity is celebrated—questions are encouraged • We solve challenges as a team, not in silos The Growth Part: • Annual Learnbucks stipend for continued education • Transparent, real promotion pathways—we grow from within • Direct exposure to leadership and multiple departments • Shadow senior Support Engineers on complex issue resolution • Space to experiment, fail fast, and innovate What We’re Really Looking For The Must-Haves: • 1–2 years of experience in a technical support, helpdesk, or customer-facing technical role • Foundational understanding of SaaS platforms or CRM systems (Salesforce experience a plus) • Strong written communication skills—you’ll spend a lot of time writing clear, empathetic responses • Ability to troubleshoot and problem-solve methodically • Willingness to obtain Salesforce Associate Certification within 6 months The More Important Stuff: • Someone who’s comfortable being themselves (pets bombing Zoom calls welcome) • Curiosity about how things work and how they could work better • Appreciation for transparency (we share everything—pay, challenges, wins) • Collaborative spirit (our Slack channels cover everything from work projects to reality TV) What Taking This Leap Gets You The Practical Stuff: • Competitive salary: $55,000 – $65,000 (yes, we’re transparent about pay) • 20 days paid vacation, 10 days paid sick, 3 paid personal days, 3 paid volunteering days (all annual from day one) • Comprehensive benefits package • Annual Learnbucks for continued education The Cultural Stuff (The Real Reasons People Stay): • Your Practibuddy: Someone dedicated to helping you succeed from day one • Real Work-Life Integration: Not just a buzzword—we actually mean it with flexibility • Bi-annual Summits: Chicago gatherings for connection, collaboration, and yes, celebration (trust falls optional) • Genuine Connections: What you see on video calls is what you get in person • Internal Celebrations: We celebrate big and small wins in Slack and IRL Living Our Values Daily • Growth: Learnbucks, promotions from within, encouraged skill development • Collaboration: Cross-functional projects, open communication, mutual support • Transparency: Open pay scales, honest feedback, regular pulse surveys • Curiosity: Permission to experiment, questions welcomed, continuous improvement • Integrity: Real client feedback drives decisions, authentic relationships matter Ready to Join Our Community? This role reports to the Client Support Manager within the Enablement vertical. You’ll be working closely with the Client Success team. Start date is flexible, and yes, we’re fully remote with those amazing in-person summits. One Last Thing: We’re not just hiring a Junior Support Engineer—we’re adding someone to our community. Someone whose perspective will make us better, whose questions will spark innovations, and whose authentic self will fit right in with our perfectly imperfect team. Sound like your kind of place? Let’s talk. Practifi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We value transparency in our hiring process. Please note that portions of our recruitment process may involve the use of AI-assisted tools to help review applications and match candidates to job requirements. All final hiring decisions are made by our human recruitment team, ensuring fair and thoughtful consideration for every applicant.