• End-to-End Project Leadership: Lead complex, high-priority business initiatives from concept to completion, including departmental reorganizations, new market entries, or operational scaling projects. • Strategic Stakeholder Management: Partner with executive leadership to define project goals, align business requirements with available resources, and ensure results drive the company’s bottom line. • Strategic Planning & Risk Mitigation: Build comprehensive project charters and roadmaps. Proactively identify risks to project health and develop contingency plans to keep initiatives on track. • Performance Metrics & Reporting: Define Key Performance Indicators (KPIs) for each project; track and report on ROI and success metrics to senior leadership. • Change Management & Strategy: Lead the "people side" of business shifts, designing communication plans and training strategies to ensure high internal adoption of new ways of working. • Vendor & Partner Oversight: Manage relationships with external consultants or service providers, ensuring all third-party deliverables align with the internal project scope.

Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Operations Manager to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. About Hadley Designs Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed, ensuring that we are creating experiences that foster confidence and connection. Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning. Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families. Role Overview As the Operations Manager, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations. This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time. Your Core Focus - Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. What You’ll Do - Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. How Success Is Measured - On-Time Product Launches: Launches consistently delivered on or ahead of schedule. - Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. - Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. - Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

• Deliver multiple business change initiatives in parallel, ensuring projects progress effectively to meet agreed timelines, scope, and quality expectations. • Own the endtoend delivery of smallscale business change projects, from initiation through to handover. • Coordinate the delivery of larger, crossfunctional initiatives by aligning inputs from multiple teams and senior stakeholders. • Provide clear, proactive, and timely communication to stakeholders on project progress, risks, issues. • Lead business analysis activities to define clear project scope, objectives, and success criteria, ensuring initiatives are aligned to business priorities and operational needs. • Document business requirements by working closely with stakeholders to understand currentstate processes, pain points, data needs, and desired future outcomes. • Translate business requirements into structured, actionable deliverables. • Develop and maintain highquality operational and project documentation, including SOPs, workflows, and process maps. • Ensure all project and process documentation is accurate, complete, and maintained throughout the project lifecycle. • Act as a central coordination point for crossteam activity, ensuring actions are clearly defined, owners are accountable, and dependencies are actively managed. • Facilitate workshops, working sessions, and stakeholder meetings to drive alignment, clarify requirements, resolve issues, and accelerate delivery. • Build strong, trusted relationships across business functions to support engagement, collaboration, and adoption of new processes, tools, and ways of working. • Support the successful adoption of change by working closely with stakeholders to embed new processes and operational practices into daytoday business activity. • Contribute to the development and continuous improvement of business change frameworks, templates, and delivery standards, increasing consistency and delivery maturity. • Identify and recommend process, data, and operational improvements based on project insights and delivery experience, driving increased efficiency and scalability. • Promote bestpractice project and change management approaches across the organisation, helping to improve delivery outcomes and reduce operational risk over time.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Field Care Coordinator will be the primary care manager for a panel of DSNP members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position with a home-based office. You will work from home when not in the field. If you are located in or within commutable driving distance to Deming or Las Cruces, New Mexico, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs - Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines - Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health - Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission - Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team - Create a positive experience and relationship with the member - Practice cultural sensitivity and cultural competence in daily care - Learn and listen to member needs and barriers to help promote self-advocating - Collaborating with clinical team of social aspects that might impact treatment plan - Proactively engage the member to manage their own health and healthcare - As needed, help the member engage with mental health and substance use treatment - Provide member education and health literacy on community resources and benefits to encourage self sufficiency - Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community - Partner with care team (community, providers, internal staff) - Knowledge and continued learning of community cultures and values - Conduct Comprehensive Needs Assessment (CNA) - Ability to transition from office to field locations multiple times per day - Ability to navigate multiple locations/terrains to visit employees, members and/or providers - Ability to transport equipment to and from field locations needed for visits (ex. laptop, etc.) - Ability to remain stationary for long periods of time to complete computer or tablet work duties You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor’s degree OR 2+ years of relevant health care experience - Must meet one of the following: - LPN with 3+ years of clinical experience - 2-year degree or higher with 3+ years of clinical experience - 5+ years of relevant experience, including 3+ years of clinical experience - 1+ years of experience with MS Office, including Word, Excel, and Outlook - Reliable transportation and the ability to travel up to 50%25 of the time within Deming, or Las Cruces, NM assigned territory to meet with members and providers - Designated workspace inside the home with access to high - speed internet availability - Currently reside in New Mexico or within commutable driving distance to Deming or Las Cruces, New Mexico Preferred Qualifications: - Commission for Case Manager (CCM) certification - 1+ years of community case management experience coordinating care for individuals with complex needs - Experience with DSNP population - Experience with Medicare - Experience working in team-based care - Background in Managed Care - Bilingual: English and Spanish - Reside in Deming, NM *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.