Company Description Because at EASYVISTA, we pay particular attention to the well-being of all our employees, we have obtained the Great Place To Work® 2022-2023 certification. Would you like to join a fast-growing French software company that places the professional development and success of its employees at the heart of its strategy? As a leader in the ITSM market, EasyVista has recently acquired 3 technology companies dedicated to ITOM, which strengthens and completes our software offering. Our objective is to develop globally and double our turnover over the next five years. To achieve this, we are investing in our people. People are at the heart of our business ethos, enabling our employees to develop within expert/multidisciplinary teams. If you are looking for challenges and a collaborative culture, then join us! Job Description We always are looking for new talents in sales, consulting, customer success management... So, don't hesitate to send us your application ! Additional Information All of your information will remain confidential under the Equal Employment Opportunity Guidelines.

• 为安捷伦LCMS相关产品提供售前技术支持及样品分析服务 • 基于安捷伦LCMS相关产品,为满足客户需求和期望,开发应用方法和解决方案 • 深耕负责行业的复杂样品分析,如食品、制药、材料、科研等行业 • 理解客户面临的挑战,提供合适的解决方案,提升客户满意度 • 为销售团队提供技术支持,包括培训、解答技术和应用方面的问题等 • 在研讨会、讲座和会议中进行技术分享。

• Cognos Platform Administration: Install, configure, upgrade, and patch Tableau Servers and IBM Cognos Analytics (including gateways, application servers, and content manager components) in accordance with change management processes. • Manage Cognos/Tableau environments across Development, Test, UAT, and Production. • Monitor system health, job schedules, and report execution performance. • Manage users, roles, and security permissions. • Monitor report performance and optimize query processing. • Perform deployment and migration across DEV QA, PRO environments. • Apply patches, fix packs, and version upgrades. • Troubleshoot and resolve platform issues, outages, and performance bottlenecks. • Configure security using ForgeRock integration. • Manage roles, groups, object-level permissions, and data-level security. • Ensure HIPAA-compliant access to PHI and PII. • Support audit requests related to user access and report usage. • Configure and maintain connections to Medicaid EDW data sources • Coordinate with ETL and data engineering teams to align refresh schedules and data availability. • Support certified data sources and shared semantic layers. • Administer report schedules, bursting, distribution, and subscriptions. • Support high-volume batch reporting (e.g., MMIS, claims, provider, eligibility, financial reports). • Coordinate report promotions and content migrations between environments. • Tune configurations for large datasets and complex queries. • Collaborate with EDW DBAs and ETL teams to optimize queries, indexes, and data models. • Identify and resolve long-running or failed reports. • Support report and platform releases following ITIL or SDLC processes. • Promote content using Cognos deployment packages. • Maintain rollback procedures and disaster recovery readiness. • Support CMS-required reports (e.g., T-MSIS, MBES/CBES, financial and program integrity reporting). • Ensure reporting availability and timeliness for federal and state audits. • Document configurations, processes, and operational procedures. • Work with report developers, business analysts, and data modelers. • Provide Tier 2/Tier 3 support for Cognos-related incidents and service requests. • Assist end users with access issues and basic report execution troubleshooting. • Create and maintain platform documentation, runbooks, and standard operating procedures. • Participate in release planning, environment coordination, and cross-team meetings

• Lead the implementation of a consultant-driven fixed installation growth strategy in the AMERICAS market • Represent the L-ACOUSTICS brand, its value and corporate culture on a senior level and act as an ambassador • Provide sound design assistance, technical support, workshops, and demos to the consultant community • Maintain and develop relationships with key consultants and design engineers in the Performing Arts Center and Theatre market • Attend tradeshows and targeted conferences, provide technology and product presentations • Work collaboratively with Regional Application, Regional Sales, Global Vertical BD, Marketing & Communication teams to ensure brand awareness & adoption • Support the implementation of key performance metrics to measure market activities • Process relevant data and report and translate it into tangible strategies that drive global sales and lead to achievement of the department’s objectives