• Cognos Platform Administration: Install, configure, upgrade, and patch Tableau Servers and IBM Cognos Analytics (including gateways, application servers, and content manager components) in accordance with change management processes. • Manage Cognos/Tableau environments across Development, Test, UAT, and Production. • Monitor system health, job schedules, and report execution performance. • Manage users, roles, and security permissions. • Monitor report performance and optimize query processing. • Perform deployment and migration across DEV QA, PRO environments. • Apply patches, fix packs, and version upgrades. • Troubleshoot and resolve platform issues, outages, and performance bottlenecks. • Configure security using ForgeRock integration. • Manage roles, groups, object-level permissions, and data-level security. • Ensure HIPAA-compliant access to PHI and PII. • Support audit requests related to user access and report usage. • Configure and maintain connections to Medicaid EDW data sources • Coordinate with ETL and data engineering teams to align refresh schedules and data availability. • Support certified data sources and shared semantic layers. • Administer report schedules, bursting, distribution, and subscriptions. • Support high-volume batch reporting (e.g., MMIS, claims, provider, eligibility, financial reports). • Coordinate report promotions and content migrations between environments. • Tune configurations for large datasets and complex queries. • Collaborate with EDW DBAs and ETL teams to optimize queries, indexes, and data models. • Identify and resolve long-running or failed reports. • Support report and platform releases following ITIL or SDLC processes. • Promote content using Cognos deployment packages. • Maintain rollback procedures and disaster recovery readiness. • Support CMS-required reports (e.g., T-MSIS, MBES/CBES, financial and program integrity reporting). • Ensure reporting availability and timeliness for federal and state audits. • Document configurations, processes, and operational procedures. • Work with report developers, business analysts, and data modelers. • Provide Tier 2/Tier 3 support for Cognos-related incidents and service requests. • Assist end users with access issues and basic report execution troubleshooting. • Create and maintain platform documentation, runbooks, and standard operating procedures. • Participate in release planning, environment coordination, and cross-team meetings

• Lead the implementation of a consultant-driven fixed installation growth strategy in the AMERICAS market • Represent the L-ACOUSTICS brand, its value and corporate culture on a senior level and act as an ambassador • Provide sound design assistance, technical support, workshops, and demos to the consultant community • Maintain and develop relationships with key consultants and design engineers in the Performing Arts Center and Theatre market • Attend tradeshows and targeted conferences, provide technology and product presentations • Work collaboratively with Regional Application, Regional Sales, Global Vertical BD, Marketing & Communication teams to ensure brand awareness & adoption • Support the implementation of key performance metrics to measure market activities • Process relevant data and report and translate it into tangible strategies that drive global sales and lead to achievement of the department’s objectives

• Provide active user support to internal employees raising issues related to our internal and external facing technology platforms. • Investigate root causes of issues raised by users to immediately troubleshoot the issue yourself or liaise with your Engineering & Product counterparts to fix difficult bugs. • Develop & maintain information about features related to your product area of focus to support the wider Application Support team’s ability to solve user issues. • Upskill the wider Application Support team about feature launches and known issues related to your product area of focus to improve their ability to resolve issues. • Track & synthesize tickets that have arisen related to your product area of focus and report back to the Engineering & Product team on a regular basis to inform feature improvements and user education focuses.

• Lead and grow a team of five Applications and Quality engineers • Administers effective calibrations and techniques to assess employee’s performance • Coaches, develops, and motivates team members to exceed all program goals • Foster collaboration with partner teams (NPI, Product Management, Design, Supply Chain, Data, and Operations) to overcome multi-dimensional technical and business challenges • Provide subject matter expertise in hardware applications, functionality, and interoperability • Acts as a resource and advisor to the training department, through identifying training deficiencies, operations trends, and vendor assessments • Responsible for technical vendor relationship management, negotiations and implementation of cost and operational performance improvements • Develop an end-to-end vendor development program that focuses on providing quality products to fulfill customer needs • Analyzes the quality gaps, identifies needs affecting production performance, and formulates appropriate recommendations and provides on-going performance feedback