• This role is dedicated to our Pediatric virtual Intensive Outpatient Program (vIOP), an accelerated, comprehensive care experience that helps young people ages 7 to 25 feel better quickly from the comfort of home. • The pediatric vIOP is a critical service for acute patients who need more than traditional, once-a-week therapy. • This program is a critical component of our full-spectrum of care services. • You’ll conduct individual, family, and group skills training sessions, maintaining a caseload of diverse and varied clinical needs. • You’ll conduct psych urgent care individual sessions as needed, which consists of risk and safety assessments and developing stabilization plans. • Our therapists enjoy connecting with their peers, who share a passion for providing evidence-based care. • You’ll attend one-on-one clinical consultation, multidisciplinary team meetings, and robust training to enhance your clinical skills. • It’s like a safety net of resources to help plan the best options—from specialty consultations to culturally responsive care—you’re not alone, even while working remotely within the US.

• Provide outpatient services through our telehealth program! • Collaborate with the team to expand access to mental health care • Utilize technology effectively including telehealth software and communication tools • Partner with clients to achieve their mental health goals • Conduct comprehensive assessments and treatment planning

• Provide outpatient services through our telehealth program! • Collaborate with commercial health plans as a licensed Medicaid and Medicare provider • Ensure patient safety and HIPAA compliance during telehealth sessions

Role Description We are looking for a detail-oriented Telehealth Specimen Collector with experience in toxicology or laboratory procedures who will be conducting telehealth visits with patients and manage patient billing. This role requires a combination of clinical skills, patient interaction and administrative expertise to support our healthcare team effectively. Qualifications - Education & Certification: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA) or equivalent preferred. - Experience: 1 – 3 years in a clinical or lab setting, with experience in telehealth and billing is a bonus. - Technical Skills: Proficiency in EHR systems, telemedicine platforms, and medical billing software. - Soft Skills: Strong communication, problem-solving, and multitasking. - Regulatory Knowledge: Understanding of HIPAA and insurance billing guidelines. Requirements - Conduct virtual patient visits, assisting with follow-ups, medication reviews, and patient education. - Document patient interactions, symptoms, and treatment plans in our systems. - Coordinate patient care, including scheduling, referrals, and provider communication. - Provide excellent patient service while ensuring HIPAA compliance during telehealth sessions. - Process insurance claims, patient billing and coding. - Verify patient insurance coverage and handle prior authorizations. - Assist with payment collections, billing inquiries and claim follow-ups. - Maintain accurate records and ensure compliance with medical billing regulations. Benefits - Competitive rate - Health, Dental and Vision Insurance (Employer Paid Life Insurance) - Vacation time and Paid Time Off (PTO)