• Serve as a technical expert for pre-roll manufacturing processes, equipment, and best practices • Drive process optimization and support process development across manufacturing sites • Resolve technical challenges, equipment malfunctions, and unexpected pre-roll production issues • Assess and improve processing methods for efficiency, cost effectiveness, and product quality • Recommend and implement process enhancements and automation • Assist with bench-top R&D for new pre-roll products and process improvements • Train production teams on SOPs, best practices, safety protocols, and equipment operations • Create educational materials and deliver refresher workshops • Travel to low-performing sites for root-cause analysis and retraining • Assist with technology transfer packages and train new sites on new processes • Develop and maintain corporate pre-roll SOPs, work aids, TAMUs, and OPLs • Develop site-readiness documentation for product and process launches • Report safety incidents and comply with safety, GMP, biosecurity, sanitation, and quality requirements

• Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems • Map customer integrations, including systems, ownership, data flows, protocols, and standards • Establish and document customer-defined success criteria in Salesforce • Route questions to implementation engineers or integration specialists when specialist expertise is needed • Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation • Build quantified value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes • Support Sales in positioning scope and price against customer value • Deliver first-look and solution-specific product demonstrations • Respond to RFPs and technical inquiries about functionality, interoperability, and compliance • Confirm post-go-live value realization and feed findings into Customer Success, renewal, and expansion conversations • Produce structured Rocketlane implementation handoff packages seeded from Salesforce • Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions • Provide structured product feedback and monitor NENA, NG911, and state and local dispatch regulations • Contribute to competitive analysis of alternative CAD solutions

Title: Specialist, Instructional Designer Job Description: time type Full time job requisition id JR101259 Location: Remote The job duties and responsibilities of this role are unable to be performed in the following states, California, New York, and Washington at this time. Hiring Range: This position’s hiring range is anticipated to be $58,606 - $65,000 annually, depending on experience. Applicants who advance past the initial recruiter phone screen will be required to submit a work sample or portfolio. Position Summary: Best Friends’ Learning Advancement Team is looking for the most amazing, caring, and AWESOME instructional designer. If that sounds like you, apply today! (And if not, feel free to share with a FRIEND!) Instructional designers are the foundation of our programs and learning opportunities, including those offered in partnership with Southern Utah University, and play a central role in shaping high-quality educational experiences. This partnership with SUU is helping establish a recognized discipline in animal services, and the instructional design role significantly influences how learning opportunities are created and experienced by those working in, or aspiring to work in, the animal services field - all with the ultimate goal of saving the lives of pets in shelters. Sound exciting? If so, keep reading! Our world is unique and constantly evolving. We work with shelters across the country to help them increase their lifesaving, and we’re searching for an instructional designer who can design and develop impactful learning experiences that empower people to save pets. Is this you? Our perfect candidate is passionate about helping people help animals, energized by creative problem solving and always striving to make learning meaningful and student-centered. In return, you’ll join a supportive, fun team of colleagues who are ready to partner with you to create learning that drives real, lifesaving change for animals nationwide. The Instructional Designer, Specialist position is a key role providing an advanced specialty in designing innovative learning materials. The Instructional Designer, Specialist will work closely with the Manager of Instructional Design, Instructional Design team members, and Learning Advancement leadership and staff to oversee instructional design projects and volunteers. This work supports the team's programs and priorities in advancing Best Friends' goal of a no-kill nation. Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. Essential Duties and Responsibilities: - Work closely with the Instructional Design team to design educationally-sound learning programs and drive the development of engaging, outcome-based learning which is the integral foundation of eLearning courses, certificates, and blended learning programs that align to both the learning advancement department strategy and current organizational strategy. - Partner with the course development team in crafting clear, measurable learning objectives and authentic, real-world assessments that align with them. - Collaborate with subject matter experts to capture course specific knowledge for the development and management of course content. - Design and develop engaging, high-quality learning materials and course content for eLearning courses, blended learning programs, microlearning, and other instructional formats - Collaborate with the Instructional Design team to select appropriate instructional design principles, strategies, and formats relevant to the project and organization standards. - Proactively apply cognitive learning theories and accessibility guidelines, while staying current on instructional design trends, to create student-centered, inclusive learning experiences across eLearning, LMS, in-person, and blended environments. - Work with and coordinate contractor and volunteer projects to ensure the finished instructional design products are engaging, as well as educationally and professionally sound. - Maintain learning materials and resources to ensure consistency and support content management efforts. - Engage in project management responsibilities for instructional design projects, from supporting key tasks to managing full project workflows as needed. ​ Skills and Experience: - Bachelor’s degree in Instructional Design preferred; a degree in Education, Educational Technology, Curriculum and Instruction or; equivalent combinations of certificates, direct experience, and demonstrated skills will also be considered. - Demonstrated ability to quickly grasp the nuances of an unfamiliar field and translate them into content that feels authentic to the audience required; experience in the animal services field is essential to ensure content is relevant to learners and reflects the actual conditions, challenges, and needs of the profession. - Significant expertise in Articulate Rise, including building Rise custom blocks and navigating complex publishing and output processes is a core requirement; familiarity with building and troubleshooting HTML and JavaScript Rise code blocks, as well as proficiency in Articulate Storyline, is a plus. - Proficient in Vyond or similar animation software, which includes innovative approaches to animation development that go beyond templated or default motion, props, or characters, is essential. Proficiency in Camtasia or similar video/audio editing tools is a plus. - Deep, current knowledge of instructional design technology, with a drive to continually explore and adopt emerging tools, including the ethical use of AI, to push innovation in course design and development is highly valued. - Proven ability to apply adult learning theory and integrate principles of diversity and accessibility in the design of effective, student-centered learning experiences that align with instructional objectives and address the needs of adult learners required. - Experience collaborating effectively and professionally with subject matter experts (SMEs) to inform and enhance content for instructional design projects is strongly preferred. - Demonstrated experience designing creative, exploratory assessments—such as scenario-based tasks, simulations, or applied projects—that evaluate learners' ability to apply skills in real-world contexts. - Sharp eye for tailoring stylistic elements and adapting or drafting transition content that matches the tone of the surrounding material, suited to both adult learners and the animal services field, striking the right balance so learning feels authentic and relevant to the audience is highly desired. - Proficiency building and managing content within Canvas or other learning management systems (LMS) preferred. - Demonstrated ability, or readiness to grow from foundational experience, in managing and supporting all phases of instructional design project management. - Demonstrated experience applying quality assurance processes and content management best practices to ensure accuracy, consistency, and professional quality across instructional materials is required. - Demonstrated ability to explore creative solutions and push beyond conventional approaches, while still upholding alignment with organizational style guides, visual design principles, and established standards is required. - Demonstrated openness to coaching and mentorship, including the ability to apply feedback received and to offer feedback to others, with the shared goal of creating impactful, student-centered learning experiences is an asset. - Ability to thrive in a fast-paced environment, demonstrating strong organizational skills to manage multiple competing tasks and priorities while remaining flexible and able to shift direction quickly as needs evolve is required. - Demonstrated ability to work independently—researching, troubleshooting, and problem-solving without needing significant oversight—while adapting flexibly to setbacks or changing priorities until goals are met is required. Physical Requirements: - Ability to work at a computer and/or on the phone for extended periods of time with repetitive typing and arm and hand motion. - Travel may be up to 10%. Ability to travel, including overnight stays, when needed. - Daily hours and days of the week may vary according to the needs of the department schedule but will typically fall within normal business hours. Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Role Description We are looking for an enthusiastic and results-oriented Implementation Consultant for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption. - Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience. - Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows. - Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform. - Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies. - Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently. - Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process. - Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements. Qualifications - 1+ year of experience in B2B SaaS Implementation, Onboarding, Project Management, Customer Success, or a similar customer-facing role. - Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control. - Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations. - Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data. - Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems. - Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations. - Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills. - Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations. - Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor. Requirements - Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets. - Understanding of finance, accounting, procurement, or other core business operations. - Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software. - Academic background in economics, finance, management, business, or a related technical field. Benefits - Fixed schedule: Monday–Friday, from 9am to 6pm (EDT). - Opportunity to work fully remotely. - Inclusive international environment. - Compensation in USD. - Responsive management interested in your growth and long-lasting cooperation. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.