• Design frameworks for learning activities and sequences grounded in psychological, behavioral and cognitive sciences, real-world application, and learner agency • Draft learning goals, skills maps, and taxonomies that are precise, relevant, and adaptable • Script interactive, video-based, and dialogic content using tools like Claude, ChatGPT, Lumen5, and ElevenLabs • Write high-quality AI prompts and instructions for AI-powered learning agents and workflows • Run synthetic evaluations on AI transcripts and interactions • Combine latest research on AI, psychology, behavioral and learning sciences, AI-augmented design into practical strategies • Create comprehensive literature reviews on topics related to psychology, education, wellness, and AI. • Collaborate with engineers and product teams to prototype and improve on scalable, personalized learning features • Create content including project documentation, educational materials, and reports for multiple partners. • Balance big-picture vision with detail-level execution, moving fluidly between curriculum strategy and hands-on writing • Contribute to internal design systems, including tagging frameworks, ontologies, and knowledge graphs • Use data to identify opportunities for improvement and inform evidence-based iteration

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Qualifications - Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Requirements - Base pay in range will be determined by applicant’s skills and experience. - Role is also eligible for team based bonus opportunities. - Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. Benefits - Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. - Part and Full Time Benefits Eligibility: - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance - Full Time Only Benefits Eligibility: - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan - Tuition reimbursement Company Description - Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.

• Own and operate Product Capability Requests (PCRs) end‑to‑end, including intake, refinement, prioritization, execution tracking, and communication. • Translate customer and field‑driven technical needs into clear, actionable requirements for Product and Engineering teams. • Build, maintain, and optimize Jira workflows, dashboards, and reporting to provide real‑time visibility into program health, risks, and outcomes. • Drive cross‑functional execution by establishing milestones, owners, timelines, and success criteria for Solutions‑owned initiatives. • Partner closely with Solutions Architects to ensure technical context and customer impact are accurately represented in program inputs. • Facilitate planning sessions, program reviews, and retrospectives to ensure alignment and continuous improvement.

• Own the end-to-end startup application process—from submission through approval, onboarding, and credit provisioning • Manage application review workflows, approval criteria, and cross-functional handoffs with Sales • Monitor application pipeline health: volume, approval rates, time-to-decision, and bottlenecks • Drive continuous improvement initiatives to streamline and automate the application process • Identify opportunities for automation using tools like Zapier, n8n, or custom integrations • Reduce manual work through process optimization, smart forms, and workflow automation • Collaborate with Engineering and IT to implement technical solutions for application management • Own operational processes and procedures for the entire team—document workflows, create SOPs, and maintain operational playbooks • Define and manage cross-functional interlocks with Sales, Marketing, Support, Finance, Legal, and Product teams • Establish clear escalation paths, approval workflows, and decision-making frameworks • Identify process gaps and implement solutions to improve team efficiency and member experience • Manage program operations calendar including application cycles, credit renewals, and key milestones • Own vendor relationships for operational tools and platforms • Lead operational planning for program launches, policy changes, and scaling initiatives • Own data and analytics for the Startup team—be the single source of truth for all startup metrics • Build and maintain dashboards in Looker or similar platforms tracking key program KPIs • Define and track metrics including: application volume, approval rates, credit utilization, member retention, program ROI • Drive creation of executive dashboards for leadership visibility into program performance • Contribute data, insights, and analysis for Weekly Business Reviews (WBRs) and QBRs • Partner with Data Analytics team to ensure data integrity, proper instrumentation, and reporting accuracy • Conduct ad-hoc analysis to answer business questions and inform strategic decisions • Translate data into actionable insights and recommendations for program improvements • Serve as the operational point of contact for startup credit package issues, application questions, and account problems • Triage and resolve member issues related to credits, billing, account access, and program eligibility • Work closely with Sales and the Community Manager to resolve complex customer issues quickly • Build and maintain internal knowledge base for common issues and resolutions • Escalate systemic issues to Product, Engineering, or Leadership with recommendations • Track issue trends and develop proactive solutions to prevent recurring problems • Create self-service resources (FAQs, troubleshooting guides) to reduce support volume • Own all startup program application forms—design, maintain, and continuously optimize for conversion and data quality • Manage program surveys including onboarding, satisfaction, and exit surveys • Implement A/B testing to improve form completion rates and data collection • Ensure forms capture essential data for decision-making, reporting, and program evaluation • Maintain form infrastructure across platforms (Typeform, Google Forms, Salesforce, etc.) • Proactively recommend improvements based on user feedback, drop-off analysis, and evolving program needs • Partner with Marketing and Community teams to ensure consistent member experience • Ensure compliance with data privacy regulations (GDPR, CCPA) in all data collection