• Define and execute the product strategy, vision, and roadmap for core HCM solutions, with a primary focus on Workday, in partnership with the Senior Manager, HR Technology. • Lead requirements gathering, prioritization, and business analysis for product features and enhancements related to core HR processes (e.g., employee data management, offboarding, position management) within Workday and other HR technologies. • Manage the full product lifecycle from ideation and design through deployment, adoption, and continuous improvement, emphasizing Workday as the primary platform. • Collaborate extensively with HR Shared Services, Enablement, IT, and business leaders to identify opportunities for process optimization and technology innovation within HCM. • Support the Senior Manager, HR Technology in developing and executing strategic initiatives and technology product roadmaps focused on core HCM. • Oversee product design and implementation of new features and updates across Workday and additional HRIS platforms. • Develop and execute test scripts to validate system functionality, manage User Acceptance Testing (UAT) processes, and ensure timely resolution of issues identified during testing. • Ensure data integrity, compliance, and security throughout all product touchpoints. • Develop and maintain comprehensive product documentation, including requirements, workflows, and operating procedures. • Analyze product performance metrics and generate reports to support decision-making and product evolution. • Champion change management, adoption strategies, and continuous improvement within HR technology products. • Provide first-line support by responding to support tickets within the specialist functional area, troubleshooting issues, and collaborating with stakeholders to resolve defects and ensure system reliability. • Escalate highly complex or strategic issues to senior leadership as needed.

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? Work Location: Remote Work Schedule: 1pm-10pm CST Monday - Friday with rotating Saturdays What You'll Do: As a Senior-CCO Support, you must be fully versed in all contact center specialties of Inbound Sales, Multi-Channel Sales, Consumer Specialists, Retail, Alternate Channel Operations, and Financial Services. Additionally, based on business line – you may be required to support the field, OOT, and CLEC operations. You will be scheduled to be in Aspect taking calls from the front-line teams mentioned above, along with assisting with potential call overflow. You will also answer questions from our chat room, our email boxes, and monitor social media other teams as needed. You are the first point of contact taking customer-escalated calls when frontline Customer Care and Service Reps need assistance with getting Supervisors involved as necessary and are also the first point of contact when working with Regulatory in responding to PSC Complaints as they occur. Your primary role as a senior is to be the first point of contact for all frontline teams. You will assist with questions, provide guidance and support, explain processes, procedures, assist in trouble shooting and thinking of "out of box” solutions for all customer issues. To be successful in this role, you must have an extremely high level of knowledge of all supporting systems, based on the line of business you serve. Responsibilities - Assists current employees with product, order and technical issues and as first point of contact for questions. Seniors offer ideas/solutions and coaches to solve customer issues. Explains process and procedures. - Handles first level escalations, special needs customers, pass high level escalations on to next level support or Supervisor, as necessary. Follow escalations through to resolution and provide final follow-up to customer. Gathers information and work with Regulatory on all PSC Complaint responses. - Supplements formal HR training with initial and continuous on-the-job training to agents. - Monitors internal problem orders/customers by working with other departments within the company to follow up and ensure progress is being made to resolve issues. - Identifies and reports to Supervisors any emerging trends or gaps in training, communication, and team needs. Identify key process changes and implement solutions - Monitors and replies to social media and customer email boxes. Qualifications Required Qualifications - 1+ year of experience in Inbound Call Center environment, including Sales, Service, Retention, or Financial Services. - 6+ months of experience in a CRM. - 6+ months of experience in handling escalated situations. - Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs. - Ability to travel as business needs dictate. Other Qualifications - Experience working with escalated customer issues and problem resolution. - Understanding of the telecommunication and/or cable industry. - Understanding of telecommunication and/or cable products and services. - Excellent interpersonal communication skills (i.e., verbal, written, listening). - High-level sales skills support. - Problem solving skills (i.e. customer complaints, business office issues). - Customer focused problem-solving skills. - Ability to work 1st/2nd Shift hours - Ability to work overtime, per needs of the business Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $21.36/Hr. - $32.04/Hr.

PRIMARY RESPONSIBILITIES - Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry. - Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work. - Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made. - Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates. - Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc - Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases - This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. - Performs other duties as assigned. QUALIFICATIONS - High School Diploma (or equivalent) required. - 2+ years of medical industry related experience. - Previous computer experience is required. - Previous data entry experience is required. KNOWLEDGE, SKILLS, AND ABILITIES - Trained on all product types and able to accession with high accuracy and efficiency consistently. - Ability to handle most escalations, discrepancies, and holds. - Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs - Typing speed of at least 45wpm with high accuracy - Excellent oral and written communication skills required - Excellent critical thinking skills and the ability to use good judgment - Ability to perform required duties with a high degree of accuracy and attention to detail - Positive attitude and ability to work well with others OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

• Implement, manage, and troubleshoot Zscaler's cloud security solutions (ZIA and ZPA) • Deploy, configure, and maintain Zscaler environments • Analyze network issues involving HTTP/HTTPS traffic, SSL inspection, DNS, firewalls, and authentication methods • Act as a front-line or escalation point for complex technical issues • Proactively monitor and tune Zscaler policies and document technical processes