Attentive Mobile is a personalized mobile messaging platform used by leading brands and organizations to engage their customers and inspire interaction. Based i
Program Coordinator
Location
United States
Posted
1 day ago
Salary
$46K - $65K / year
Seniority
Entry Level
No structured requirement data.
Job Description
Program Coordinator
Attentive Mobile
Program Coordinator United States Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers. Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs. What You’ll Accomplish - Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers - Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI - Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs - Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers - Develop strong relationships with cross-functional team members and our customers - Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform - Provide creative solutions and execute swiftly keeping the industry's best practices in mind - Translate customer feedback into specific product recommendations - Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers - Update internal workflows and documentation so that they remain as accurate as possible Your Expertise - You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role - Prior experience with SaaS or E-Commerce platforms preferred - Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus - You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance) - You are motivated by helping others and derive satisfaction from being part of a team - You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals - You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations - You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively - You are proactive and communicative, never shying away from a quick Slack or Zoom You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: - The US base salary range for this full-time position is $46,000 - $65,000 annually + equity + benefits - Our salary ranges are determined by role, level and location - This role is salaried non-exempt and eligible for overtime compensation #LI-JH1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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Role Description We are looking for an experienced Digital Transformation Program Manager to lead data governance initiatives across Global Operations. This role is suited for a proven professional with manufacturing or operations industry experience, strong data governance knowledge, and the ability to deliver enterprise-level programs from discovery through implementation and closure. - Establish, develop, and optimize data governance frameworks, policies, processes, standards, and supporting business solutions. - Strengthen data quality, consistency, accountability, and usability across the organization. - Partner with the Chief Data Officer organization, IT, manufacturing and operations functions, and business stakeholders. - Define practical governance models and implement scalable solutions that support business transformation. - Comfortable working across multiple functions, managing ambiguity, influencing senior stakeholders, and communicating complex data governance topics clearly. - Lead data governance and digital transformation initiatives from discovery, requirements definition, solution design, implementation, adoption, and closure. - Translate business needs into practical data governance processes, controls, tools, and operating models. - Bring manufacturing, operations, supply chain, or enterprise process experience to ensure governance solutions are relevant to real business workflows. - Collaborate effectively with cross-functional teams including business operations, IT, data office, analytics, and functional process owners. - Engage, influence, and present confidently to senior leaders and stakeholders to drive alignment, decisions, and sustained adoption. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, Data, Business Analytics, Operations, Supply Chain, or an equivalent discipline. - Minimum 8–10 years of relevant experience in data governance, data management, digital transformation, business process transformation, manufacturing operations, supply chain, or related enterprise functions. - Demonstrated experience implementing or operationalizing data governance frameworks, processes, standards, or tools within a complex organization. - Manufacturing, operations, supply chain, high-tech, or enterprise process experience is strongly preferred. - Proven ability to manage projects or programs from discovery through closure, with strong execution discipline and stakeholder ownership. - Experience collaborating across multiple functions, including business operations, IT, data office, analytics, and senior leadership teams. - Strong communication, facilitation, and presentation skills, with the ability to influence senior stakeholders and communicate clearly across technical and non-technical audiences. - Experience with master data, data quality, metadata management, data catalogue, business glossary, data lineage, or data stewardship practices. - Experience with SAP MDG, S/4HANA rollout, data harmonization, data cleansing, or master data domains such as material, vendor, customer, BOM, or supply chain data will be advantageous. - Experience with data governance platforms such as Collibra, Informatica, SAP MDG, Microsoft Purview, or equivalent tools will be advantageous. - Certification in project management or data governance/data management disciplines, such as PMP, DAMA, DCAM, or equivalent, will be an advantage. - Ability to think strategically while driving practical execution, balancing enterprise standards with business needs and operational realities. Requirements - Establish, operationalize, and continuously improve data governance frameworks, policies, standards, and processes across Global Operations. - Lead end-to-end governance-related programs and projects, including discovery, stakeholder alignment, requirements definition, implementation planning, execution, adoption, and closure. - Partner with business functions, IT, Chief Data Officer teams, analytics teams, and process owners to define scalable governance solutions that support operational and digital transformation priorities. - Support business units in identifying and managing critical data elements, data ownership, data quality rules, metadata, business glossary, data lineage, and data catalogue requirements. - Drive governance implementation across manufacturing, operations, supply chain, or enterprise process environments, ensuring solutions are practical, sustainable, and aligned with business workflows. - Provide expert consultation to functional teams on data governance policy, standards, controls, and implementation approaches. - Identify opportunities to simplify, standardize, automate, and strengthen data governance processes and controls. - Define and publish data governance metrics, data quality KPIs, dashboards, and adoption measures to demonstrate business value and governance maturity. - Engage senior stakeholders to align priorities, resolve issues, communicate progress, and secure decisions required for successful program delivery. - Prepare clear executive-level updates, recommendations, and presentations for senior leadership reviews. - Support change management, communication, and adoption activities to embed governance practices into day-to-day business operations. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach career goals. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.
• Lead multiple complex, cross-functional programs that advance Prescryptive's strategic priorities, from planning through successful delivery. • Partner with executive sponsors and functional leaders to define program scope, success measures, governance, sequencing, and ownership. • Build program plans, coordinate work across teams, and proactively manage dependencies, risks, and competing priorities. • Drive executive visibility by communicating progress, surfacing tradeoffs, recommending actions, and holding teams accountable while adapting plans as priorities evolve. • Ensure programs deliver meaningful business outcomes, not simply completed project plans. • Manage a portfolio of concurrent enterprise initiatives and help leaders balance priorities, dependencies, and resources across the work. • Help strengthen how Prescryptive delivers its most important initiatives by improving program management practices, coaching and mentoring other program managers, and raising the consistency and effectiveness of enterprise execution.
• Own the day-to-day operating relationship with each payor partner, serving as their primary point of contact and keeping programs running smoothly and the partnership positioned to grow. • Lead cross-functional program delivery across clinical, commercial, engineering, and operations, running launches and ongoing operations to scope, timeline, and contractual requirements. • Apply a disciplined project management approach: define project plans, milestones, decision rights, and operating cadences, track progress against them, and hold each function accountable to its commitments. • Define and own program KPIs, including enrollment and consent conversion, implementation milestones, service levels, program efficiency, and quality and outcome measures, reporting on performance and driving action where targets are missed. • Build a repeatable payor operating model and playbook so launches, workflows, and best practices.
• Orchestrate a Strategic Research Portfolio: Define the governance and roadmap for an international research portfolio, ensuring every study and collaboration is strategically aligned with Oura’s evidence-based growth objectives. • Drive Scientific Governance: Establish the framework for rigorous, compliant research delivery. You will guide and evolve our operational processes into scalable systems that elevate the quality and pace of our scientific pipeline as we scale. • Architect Cross-Functional Integration: Serve as the strategic hub between Health Science, Product, Regulatory, and external global partners. You will influence decision-making by translating complex scientific goals into clear, actionable business strategies. • Lead Dissemination and Impact: Own the strategic dissemination plan (publications, abstracts, clinical validation), ensuring our research milestones successfully support our brand authority and regulatory trajectory. • Cultivate Global Partnerships: Proactively identify and cultivate high impact research partnerships in the region, managing external CROs and academic collaborators to ensure they serve as an extension of Oura’s scientific vision. • Travel to the UAE and other regional locations to form trusted collaborative relationships with a complex set of partner institutions ranging from local hospital systems, government entities, and academic/scientific partners.
