CopilotIQ

• Virtually evaluate patients entering the program and assist in creating care plans based on patient-specific needs and predesignated protocols • Respond to alerts escalated from the nursing team regarding deviations in vitals, physiologic data, symptoms, and weight changes • Independently manage clinical-status changes within the APP’s scope of practice • Escalate out-of-scope clinical changes to the lead MD • Liaise with the nursing team to ensure medications, labs, and virtual appointments are ordered and communicated • Partner with the nursing team to reconcile medications on program entry and exit • Serve as the point of contact for patients’ primary care teams and relay tailored information • Educate patients about healthy behaviors and self-management • Manage a growing patient panel and contribute to development of a telemedicine program using medication-management titration algorithms and patient-management principles

• Own the day-to-day operating relationship with each payor partner, serving as their primary point of contact and keeping programs running smoothly and the partnership positioned to grow. • Lead cross-functional program delivery across clinical, commercial, engineering, and operations, running launches and ongoing operations to scope, timeline, and contractual requirements. • Apply a disciplined project management approach: define project plans, milestones, decision rights, and operating cadences, track progress against them, and hold each function accountable to its commitments. • Define and own program KPIs, including enrollment and consent conversion, implementation milestones, service levels, program efficiency, and quality and outcome measures, reporting on performance and driving action where targets are missed. • Build a repeatable payor operating model and playbook so launches, workflows, and best practices.

• Triage patients using protocols to determine what measures can be taken by the nurse and when to escalate to appropriate level of care. • Provide a virtual nursing assessment to evaluate patient symptoms, medication adherence, and disease progression. • Provide patient education on heart failure medications, adherence, and potential side effects to patients and caregivers • Monitor patient vital signs and survey responses, identify changes in condition and document. • Document interactions and interventions. • Answer, direct, and follow up on incoming calls. • Recognize urgent or emergent situations, seek assistance of the medical provider, and initiate appropriate emergency interventions as directed.

• Perform regular telehealth calls to a dedicated panel of members. • Accurately and confidently provide medical, diet, and wellness education to members. • Ensure accurate and timely documentation. • Maintain good member/nurse rapport. • Ability to perform high quality, high volume calls. • Drive clinical outcomes through member engagement and coordination • Escalate members to our Provider team as needed. • Provide device support and troubleshooting in a professional, knowledgeable manner. • Provide support and encouragement as indicated. • Maintain a good rapport with members, nursing team, and providers. • As a member of our team, foster and grow a culture of kindness, compassion, and mutual respect. • Assist with special projects and other assignments as needed.

• Run day-to-day supply chain operations, including device purchasing, vendor management, invoice review, and order fulfillment, ensuring supplier performance, contract compliance, and uninterrupted device availability. • Own inventory accuracy and device accountability across the full device lifecycle, including asset tracking, recovery efforts, and minimizing losses from damaged, lost, or unreturned devices. • Own demand forecasting tied to enrollment growth, balancing inventory investment with service levels while minimizing stockouts and expedited shipping costs. • Simplify and standardize the device portfolio by reducing unnecessary SKUs, optimizing bills of materials, and improving operational efficiency. • Manage third-party logistics (3PL) and fulfillment partners across kitting, shipping, returns, and reverse logistics, establishing service level expectations and continuously improving operational performance. • Define and own supply chain KPIs, including fill rate, inventory accuracy, on-time delivery, device recovery, and cost per unit, providing analysis and recommendations that drive operational improvements. • Partner with Engineering and Operations to automate inventory, provisioning, fulfillment, and device lifecycle workflows, improving visibility and reducing manual effort. • Manage supplier relationships, negotiate pricing where appropriate, and identify opportunities to reduce supply chain costs while maintaining quality and service levels.

• Provide a welcoming and informative experience for all new members during their enrollment process. • Ensure all pertinent medical information (including medication list and medical history) is collected accurately. • Assist our Provider Team in the assessment and enrollment of new members. • Accurately and confidently educate new members on the details and benefits of the program • Ensure members are informed on the expectations of device usage. • Order remote monitoring devices for member • Ability to perform high quality, high volume calls • Maintain a culture of kindness, teamwork, compassion, and mutual respect

• Design and develop infrastructure solutions for scalability and high availability; • Implement Infrastructure-as-Code (IaC) for automated deployments; • Build and maintain efficient CI/CD pipelines; • Own monitoring and alerting flows; • Implement disaster recovery strategies; • Manage AWS infrastructure security; • Contribute to system reliability.

• Own the strategy to recruit a range of diverse candidates in the healthcare space by driving a business plan, building research, developing industry profiles, networking, and sourcing • Research and recommend new sources for active and passive candidate recruiting • Manage the full cycle recruitment process, ensuring a smooth and exceptional candidate experience • Take ownership of candidate experience by designing and developing job postings, job descriptions and position requirements • Engage and partner with business leaders in order to understand their talent needs • Build relationships and collaborate with senior management and hiring managers to understand hiring needs and team goals • Manage the full cycle recruitment process, ensuring a smooth and positive candidate experience • Partner with the broader recruiting team to build efficient and scalable recruiting processes • Source active and passive candidates from a variety of sources and communities: online and internal databases, employee referrals, events, networking and research • Be a consultative advisor to the business, leading strategic discussions to build teams holistically

• Lead IT operations as a working manager for our global team and workforce (US, India), personally handling tickets alongside your team while managing JIRA24/7 help desk coverage and system reliability with a small, service-oriented support team. • Build and maintain robust systems that create process visibility and support both internal reporting and regulatory compliance, leading cross-organizational collaboration on requirements and system architecture • Optimize costs and vendor relationships, assessing software options for maximum value while managing budgets and renewal cycles with stakeholders across the organization • Implement and manage security policies developed collaboratively with internal teams and external partners, including hands-on onboarding/offboarding processes and compliance documentation • Drive process improvements through data analysis, tracking and reporting KPIs, creating self-service tools and automation to reduce support tickets while building reliable systems that keep technology in the background • Collaborate cross-functionally as the primary IT liaison to leadership and external partners, ensuring all teams have the technology support needed for their roles

• Virtually evaluate patients entering the program and assist in creating a care plan based on patient specific needs and predesignated protocols. • Prescribe and titrate medications based on evidence-based guidelines and company approved standards / regulations • Optimize guideline-recommended medical therapy for patients in all stages of heart failure • Respond to alerts escalated from the nursing team related to patients’ deviations in vitals and physiologic data and symptoms. • Independently manage changes in clinical status that are within the APP’s scope of practice while escalating out of scope clinical changes to a physician. • Liaise with the nursing team to ensure proper medications, labs and virtual appointments are ordered and communicated to the patient. • Provide education to patients about healthy behaviors and self-management. • Providers will be responsible for creating meaningful and measurable improvement in disease control rates (including hospitalization reduction)