CopilotIQ

At the forefront of health tech innovation, CopilotIQ+Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ's commitment to enhancing the lives of seniors with chronic conditions and Biofourmis' advanced data-driven insights and virtual care solutions, we're setting a new standard in accessible healthcare. If you're passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team! What is the Telehealth Heart Failure Nurse role? The Telehealth Heart Failure Nurse (LVN/LPN) shall monitor and screen incoming alerts, calls and chat communications. The Telehealth Heart Failure Nurse schedules and participates in audio-visual calls with patients participating in the chronic care remote monitoring program. They shall report abnormal values or other patient concerns to the Provider Team, which they shall work closely with. The Telehealth Heart Failure Nurse acts as a liaison for patients to ensure that all needs are met during monitoring. They shall work with all members of the clinical care team to enhance health care outcomes and take the initiative to ensure clinical care and related support services are made available to patients. They shall think critically and creatively about what is needed to provide virtual in-home support while assisting with the low-level tech support and troubleshooting for patients. We are seeking full-time coverage Monday through Friday from 8:00 AM to 4:30 PM PST. What you’ll be doing: - Conduct patient onboarding via phone, providing a clear explanation of program goals and responsibilities. - Register patients in the EHR system. - Assist in reviewing patient records and documentation. - Receive and perform follow-up calls and document all information obtained on the call in the appropriate charting systems and tools. - Support participants' physical and emotional wellness with a holistic health approach. - Communicate concerns, changes in condition and all medical complaints to the Provider Team. - Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved. - Schedule task appointments in the EHR. What you’ll bring: - Must have a current, active, unrestricted LVN license in the state of California and be in good standing with the Board of Registered Nurses. - A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred. - Fluency in English and Spanish is required. - Experience with patient phone triage either in-office or via telemedicine. - Ability to learn and proficiently use multiple EMRs and various communication applications, including Google products. - Must be comfortable with the virtual use of episodic vital sign monitoring devices. - Ability to work from home in a HIPAA compliant environment is required. - Some holidays may be required.

CopilotIQ is delivering the first AI-driven platform for the 60 Million older Americans with chronic conditions like diabetes, CHF, and hypertension, with a goal of adding five great years to their lives. CopilotIQ is using connected devices, mobile applications, and a clinician management and automation app to build a longitudinal understanding of patient health to drive artificial intelligence. The system is using predictive analytics with a biomarker feedback loop to build a flywheel for continual improvement. Much like a pilot has a computer and person sitting next to them to ensure they stay safe, we believe every patient deserves to have someone watching over them and ensuring they are healthy What is the Director, Operations role? As the leader of all customer-facing operational functions at CopilotIQ+Biofourmis, you will drive the evolution of our customer and vendor support functions as we transform from a tech-driven service into a software-driven platform. Our mission is to create seamless, orchestrated healthcare experiences, requiring support for both customers (hospitals and patients) and vendors (clinicians, logistics, in-home services). This role is responsible for balancing execution and strategic leadership, ensuring that our support team operates at peak efficiency while working cross-functionally with Product, Engineering, and Operations to drive automation, self-service, and scalable solutions. Success in this role means: Enhanced customer satisfaction by improving first-response times and resolution effectiveness. More scalable and efficient support operations through automation and self-service solutions. Reduced manual escalations as the team implements smarter knowledge systems and proactive issue resolution. A well-structured support organization that seamlessly serves customers and vendors, continuously improving processes and service quality. This is a leadership role reporting to the Chief Operating Officer, with direct oversight of all Level 1 and Level 2 support teams. You will own support strategy, efficiency, and automation while working closely with Engineering for Level 3 escalations and Product for support tooling improvements. What you’ll be doing: Lead and scale support operations, ensuring that support structures and workflows evolve to maintain high service quality as the business scales without requiring proportional headcount increases. Define and refine support models that serve multiple stakeholders – hospitals, patients, and vendors – ensuring each group receives the right level of assistance while minimizing friction. Optimize operational efficiency and automation by implementing self-service tools, AI-driven solutions, and workflow automation, reducing manual workload while maintaining high customer satisfaction. Manage and develop a high-performing support team, fostering a customer-obsessed culture while ensuring structured onboarding, training, and performance management to drive team effectiveness. Work cross-functionally with Product and Engineering to influence platform enhancements, ensuring that common support issues are resolved through product improvements and that engineering escalations are handled efficiently. Support vendor coordination alongside Service Operations, ensuring vendors receive appropriate support while service leaders maintain direct accountability for vendor relationships. Leverage data to drive continuous improvement, tracking key support metrics (CSAT, resolution time, ticket deflection, and operational efficiency) to proactively address pain points and enhance service quality. What you’ll bring