• Manage and configure Salesforce applications to meet business requirements. • Perform regular system maintenance, including user management, data integrity, and security settings. • Implement and manage custom objects, fields, formulas, validation rules, and flows. • Develop and maintain basic reports, dashboards, and analytical tools to support business decision-making. • Monitor and troubleshoot system performance and resolve issues as they arise. • Assist in designing and testing custom Salesforce solutions under the guidance of senior team members. • Support Salesforce integrations with other systems and third-party applications using available tools. • Collaborate with stakeholders to gather requirements and deliver enhancements that improve user experience and business processes. • Assist in Salesforce-related projects, ensuring timely updates and quality delivery. • Work closely with cross-functional teams to understand business needs and help prioritize work. • Provide user training and support to enhance system utilization and effectiveness. • Create and maintain documentation for system configurations and customizations. • Stay current with Salesforce releases, features, and best practices, suggesting platform improvements when relevant.

• responsible for all types of standard development and customizations for applications under the Growth & Operations team’s portfolio, including configuration, unit testing, building applications, and creating and modifying existing applications. • work alongside other developers, system administrators, and solution/technical architects in the G&O team (part of the Business Solutions Group, OCIO). • collaborate with other engineers and developers on different layers of the infrastructure. • attend/lead team stand up meetings • maintain Salesforce Sys Admin certifications • pursue additional certifications such as Salesforce Platform App Builder • manage Salesforce User accounts • conduct high-volume data export, transformation and load into enterprise applications • configure existing controllers, controller extensions, and triggers across all platforms. • configure reports and dashboards • field and own support tickets from user community • maintain system and process documentation, such as data structures, integrations, workflows, and account management • development of best practices including application lifecycle management, integration and application development, deployment, testing (unit and systems), and iterative refinement • provide hands on assistance to other developers (both junior and senior) on the G&O team for technical issues • lead training for end user and customers of our Salesforce instance • design, create and translate functional requirements into technical requirements • participate in defect review meetings with business team leads as well as implementation lead and prioritize development tasks around project milestones. • write test scripts and QA reports for data structures and report to the project team. • configuration of custom applications using Salesforce.com and integrating salesforce.com with other systems • create and execute unit, integration and user acceptance test plans, including use cases and test data.

• Lead configuration, optimization, and end-user support of Salesforce • Build, maintain, and troubleshoot complex Salesforce Flows • Manage custom objects, fields, validation rules, workflows, approval processes, and security settings • Optimize integrations across key sales tools (DocuSign, HubSpot, Outreach, ZoomInfo, etc.) • Own data integrity: imports, de-duping, cleanup, and governance • Establish change management best practices for testing, deployment, and documentation • Gather business requirements and translate them into scalable Salesforce solutions • Identify system inefficiencies and proactively implement improvements • Develop training and documentation to drive adoption

• Serve as the primary point of entry for all system administration requests within your assigned customer environments. • Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities. • Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update. • Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability. • Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently. • Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience. • Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence. • Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality. • Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community. • Provide support to the wider Technical Support team as we scale and expand our capabilities.