Role Description As our Training Operations Lead , you'll own the operational engine behind our Instructor-Led Training programs - focused on crane and rigging. From instructor scheduling and curriculum management to customer coordination, materials, systems, and training logistics, you'll ensure every course is delivered with consistency and excellence. This is a highly cross-functional role who will work with internal teams as well as clients, vendors, and partners. You are someone who thrives on building scalable processes, optimizing workflows, and using technology to improve how work gets done. You'll bring strong operational and technical aptitude and a continuous improvement mindset. If you're energized by solving complex operational challenges and building systems that help teams scale, you'll feel right at home here. What you’ll do: - Day-to-Day ILT Operations: Own the daily operational flow of all ILT programs. - Contractor Success & Course Closeouts: Be accountable for the success of all contractors and ensure all course closeouts are completed on time. Own any process or customer remediation needs for anything related to certificates. - Financial & System Partnership: Partner with the Accounting team to improve the payment timeline on ILT as part of closeouts, and be responsible for ILT Operations system management and upkeep of process, files, and data. - Data Integrity & Reporting: Ensure all course, student & financial data is accurate for reporting purposes. - Logistics & Fulfillment Ownership: Be accountable for accurate and on-time shipping to all ILT programs, including inventory management, logistics, fulfillment, supply chain management, travel, shipping, NCCCO & associated performance metrics. - Process Improvement & Documentation: Adopt and implement all ILT Operations process improvement initiatives, and document all ILT processes to create enablement for scale. - On-Site Experience: Partner with the Director of Training - Cranes & Rigging and/or the Training Center Partner to own the in-person/on-site experience for all ILT programs. - Scheduling & Coordination: Partner with the Industrial Services Delivery team to schedule, manage, confirm/cancel, and reschedule all training center events. - Data Management: Be responsible for curriculum versioning management and inventory support. - Product Documentation: Own all Industrial Services product details across software systems. - Bookstore Operations: Be responsible for all Bookstore operations. Qualifications - 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services. - Preferred - Understanding of the end-to-end ILT program lifecycle, from scheduling and fulfillment through delivery and continuous improvement. - Experience managing logistics, inventory, fulfillment, and supply chain operations with a high degree of accuracy and organization. - Proficiency with enterprise systems, including NetSuite and Salesforce. - Experience documenting processes, creating SOPs, and building enablement materials that improve consistency and scalability. - Excellent written and verbal communication skills with the ability to partner effectively across teams and manage external contractors and vendors. - Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes in a high-growth environment. Requirements - Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States. - Following the offer of employment, all roles will require a background check and a drug and alcohol test. - Some positions may require other verifications, such as driver eligibility and record, credentials or education. - All new hires will be required to complete the I-9 Form and E-verify process upon employment. Benefits - Remote-first & flexible hours. - Learning & growth - Annual learning reimbursement. - Family-friendly policies - Support for work-life balance. - Generous time off - 3 weeks PTO, 1 week Winter Break, holidays, and sick days. - Comprehensive benefits - Medical, vision, dental, and 401(k) match. - Equity - Private Company Equity Options. - Wellness - Mental and physical health resources and social events.

Role Description We're looking for the person who brings an AI and Machine Learning curriculum to life for students: - Hosts the live sessions - Reviews the work - Runs the model and system review boards - Sets the technical bar for the people supporting alongside them This is a teaching and reviewing role. You'll be the senior technical presence students learn from week to week: - Run live sessions and office hours - Give real engineering feedback on student ML deliverables - Act as the escalation point for a team of supporting instructors Your audience: An experienced developer or engineer – SWE, data engineer, data analyst, DevOps/SRE, or quant – who wants to move into an adjacent AI/ML role (MLE, AI engineer, MLOps, data scientist) and carry their existing experience across, not start over. Format: Live sessions, office hours, 1:1s, and workshops timed around US Eastern Time – mostly 2:00 PM to 9:00 PM ET. Estimated 10 to 15 hrs/week. Please submit all resumes or CVs in English. What you will do: - Host live sessions focused on the design of ML systems: agentic architectures, orchestration, evaluation, and reliability of LLM-based systems - Run group office hours, 1:1 sessions and tech mock interviews for students working through projects - Review student projects against rubrics - Set the technical standard for a team of supporting instructors who cover questions and first-line review, and act as their escalation point Qualifications - 7+ years of professional ML engineering experience, currently working at senior level or above (Senior/Lead/Staff ML Engineer, AI Engineer, or ML/AI Systems Architect) - Has built and shipped AI or ML systems that ran in production in a real company, not just notebooks or side projects - Depth across the AI engineering spine: agentic systems (L3, LangChain/CrewAI/ADK frameworks, orchestration, self-correction), agent reliability and guardrails, MCP; LLM evals (eval harness, LLM-as-judge, hallucination metrics), applied fine-tuning (SFT/LoRA); AI coding tools in the SDLC, LLM observability, A/B experiment design - Can explain why a modeling or architecture decision was made, not just how it was implemented, and can diagnose and critique someone else's work live - Strong technical communication: comfortable leading a live session and writing clear, specific review feedback - Strong English C1+ — instruction and review are in English for a US-based audience - Comfortable using AI tools in day-to-day technical work Requirements - Has taught, mentored, or run technical sessions before: internal tech talks, onboarding, mentoring engineers, bootcamp or workshop instruction - Production experience with agentic frameworks (LangChain, CrewAI, ADK) and MCP-based tool integrations - Hands-on ownership of an eval or observability stack in production, not just usage - Work experience at a recognizable company - Familiarity with online education platforms or running programs Benefits - Fully remote work, with live sessions scheduled within US afternoon and evening hours - A digital office: we use modern tools (Notion, Slack, Zoom) to keep collaboration smooth - Professional trust and autonomy: no micromanaging - A diverse, international, close-knit team excited to work with you!

Role Description The Employment Skills Facilitator is responsible for the delivery of Competency-based Client workshops. Competency-based training is an approach to teaching and learning used in the development of concrete skills and is an alternative to more traditional educational approaches. It helps eligible clients learn and develop the knowledge and skills needed to prepare for, find and maintain employment. Topics may include basic life skills, essential work skills, and short-term occupational training, and can be delivered to a group or one-on-one. The role involves: - Working directly with clients to establish potential employment opportunities. - Providing job matching and negotiating job terms with employers. - Facilitating training sessions and workshops on essential work skills and basic life skills. - Providing support in the resource centre and at various community events. As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best support possible. What you’ll do: - Keep up to date on trends in resumes and cover letters. - Facilitate Competency-based training on a range of topics (virtually). - Generate enthusiasm and excitement about the prospects of participants finding work. - Provide constant feedback regarding Participant progress and participation in workshops. - Respond to all questions, comments, and submitted assignments from workshop participants. - Ensure the required equipment and materials are available and ready for use. - Support participants to achieve their greatest potential by identifying and acknowledging strengths and identifying areas in which participants can grow. - Stay up to date on the local labour market, community resources & government programs. - Prepare and maintain Case Management records, reports, and evaluations, as required. Qualifications - Post-secondary certificate, degree or diploma in a relevant field. - Case Management experience required. - Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders. - Knowledge of the local labour market, community resources and government assistance programs. - Knowledge of job search techniques, career development tools and issues relating to unemployment. - Strong digital literacy including social media and Microsoft Office Suite. - Adherence to confidentiality and professional codes of conduct. - Preferred Criteria: - Certified Career Development Practitioner (CCDP) designation. - Experience with provincial government and other online tools such as ICM and online employment services. Benefits - Competitive salary of $54,300 per year. - Comprehensive and flexible health and dental benefits. - RRSP Matching program of 2.5% base earnings. - Ongoing learning and development opportunities. - Generous time-off policies that promote work/life balance. - A diverse and inclusive workplace with a track record of high employee engagement and teamwork. - The opportunity to do work that makes a difference!

• Plan and execute trainings on location • Facilitate online training • Continuous improvement of trainings and training material content • Organize training • Cooperate with engineering on WMS set-up • On site go-live support • Maintain up-to-date revisions of training materials • Train key- and end-users on designed processes and functionalities