Wire

Role Description You will lead the evolution of the Platform organization to better support the company's global objectives across SaaS, developer productivity, and on-prem delivery. Your role will be to expand, organize, and mature the platform function into a clear, efficient, and strategic capability. - Define and drive a platform strategy across three core domains: - SaaS & Platform: reliability, scalability, and operational excellence of production environments - Developer Experience (DevX): self-service, high-performance CI/CD and developer tooling - Release & Validation Platform: infrastructure to support exhaustive compatibility testing for on-prem releases - Bring clarity of ownership, improve efficiency, and position the platform as a key enabler of product delivery and customer success. Qualifications - Essential experience in Kubernetes - Hyperscalers: AWS mandatory - Engineering management experience - Desirable but not essential: - Experience with other European cloud providers - Hybrid/multi-cloud operations - Experience in on-prem enterprise backend software Requirements - Accountable for service availability and uptime, meeting the needs of our service level agreements with customers. - Experience working in a fast-paced, scaling environment, ensuring reliability and operational preparedness. - Hold a leading role in defining, planning, and executing large-scale initiatives. - Ensure the platform and operations operating model scales with technical and product roadmaps. - Essential experience in the design, operation, and continuous improvement of a large-scale Kubernetes environment. - Proven experience in ensuring platform reliability, scalability, security, and developer productivity. - Lead, mentor, and grow a team of talented SRE and DevOps engineers. - Set clear goals, provide regular feedback, and conduct performance evaluations. - Define and lay the foundation for Wire's internal Developer Platform. - Manage team demand and capacity needs. - Collaborate across disciplines to help instrument the code for scalable, reliable, and observable systems. - Drive initiatives to optimize cloud spending. Benefits - Impact: Join a market-proven company trusted by over 1,000 customers across diverse sectors. - Growth: Be part of a dynamic team where your ideas will shape the future of secure communications. - Culture: Work in an inclusive environment that values diversity, collaboration, and innovation. - Enjoy a yearly education budget of 1000 EUR to strengthen personal capabilities. - With an Urban Sports Club subscription, stay balanced and mentally and physically healthy! - Enjoy competitive salary packages, performance bonuses, and extensive professional development opportunities. - Flexible working arrangements and a vibrant office culture in Berlin. - Enjoy fresh breakfast in the office, daily fruits, snacks, free soft drinks, and the world's best Barista coffee machine.

• Build and maintain core services for the Wire platform, improving scalability, reliability, and security while collaborating across teams. • Develop and maintain backend services in Haskell and actively contribute to the evolution of our existing backend codebase. • Contribute to architectural decisions and help make our backend platform more stable, scalable, and maintainable. • Implement new features in close collaboration with Product, Client Engineering, CoreCrypto, Security, and QA. • Work on large-scale service-oriented and federated architectures. • Support the evolution of our data architecture, including migration towards PostgreSQL. • Take responsibility for backend topics within your feature scope and ensure alignment between the scope and the backend team. • Build robust, well-tested software and collaborate with QA and engineering teams to continuously improve quality, stability, and security. • Share knowledge regularly with the backend team and contribute to a strong engineering culture. • Work on software where security, privacy, and reliability are core requirements.

Role Description As a Backend Software Engineer on our Haskell team, you will build and maintain core services for the Wire platform, improving scalability, reliability, and security while collaborating across teams; we’re looking for a proactive engineer with strong Haskell skills who enjoys solving complex backend challenges. - Backend development with Haskell: You develop and maintain backend services in Haskell and actively contribute to the evolution of our existing backend codebase. - Architecture & scalability: You contribute to architectural decisions and help make our backend platform more stable, scalable, and maintainable. - Feature development: You implement new features in close collaboration with Product, Client Engineering, CoreCrypto, Security, and QA. - Service-oriented systems: You work on large-scale service-oriented and federated architectures and bring your experience in designing, implementing, and operating scalable systems. - Data architecture & migration: You support the evolution of our data architecture, including the ongoing migration towards PostgreSQL. - Technical ownership within your scope: You take responsibility for backend topics within your feature scope and ensure that architecture, implementation approaches, and test strategies are aligned between the scope and the backend team. - Quality & testing: You build robust, well-tested software and collaborate with QA and engineering teams to continuously improve quality, stability, and security. - Knowledge sharing: You build deep knowledge of your technical scope, share this knowledge regularly with the backend team, and contribute to a strong engineering culture. - Security by design: You work on software where security, privacy, and reliability are core requirements and help establish Wire as the most secure messaging solution for large groups, governments, and enterprises. Qualifications - You have proven experience in backend development with Haskell. - You bring at least 3 years of experience developing scalable backend systems or distributed services. - You have experience with service-oriented architectures and understand how to build robust, maintainable, and scalable backend systems. - You work in a structured and independent way and enjoy solving complex technical challenges. - You have a good understanding of software architecture, API design, testing, and long-term code maintainability. - You are comfortable working in cross-functional teams and enjoy collaborating with Client Engineers, Security, QA, Product, and other Backend Engineers. - You can communicate technical decisions clearly and contribute actively to discussions around architecture, implementation, and test strategies. - You are interested in secure communication systems, privacy, and modern cryptography, although deep cryptography expertise is not required. - Experience with Servant, Polysemy, or comparable Haskell libraries is a plus. - Experience with PostgreSQL or database migrations is an advantage. - Experience with federated systems is a plus. - Experience with additional programming languages such as Rust or Go is also a plus. - Fluent English is required. German language skills are a plus but not mandatory. Benefits - Join a market-proven (>1,000 customers) company and drive Wire to become the worldwide market leader. - Enjoy a yearly education budget of 1000 EUR to strengthen personal capabilities. - With an Urban Sports Club subscription, stay balanced and mentally and physically healthy! - Work from a beautiful office in the heart of Berlin or choose a mix of working from anywhere vs. spending selected days together in our office to connect on a personal level. - Enjoy fresh breakfast in the office, daily fruits, snacks, free soft drinks, and the world's best Barista coffee machine. - Wire is an equal opportunity employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, or race. Contact Have we caught your interest? Apply here! We look forward to hearing from you!

Role Description France is a strategic growth market for Wire. As our first dedicated Enterprise Account Executive focused on France, you will build and scale our enterprise presence across key verticals. This is not a maintenance role. It is a high-impact expansion role with strong executive visibility. - Own and execute Wire’s enterprise sales strategy in France - Identify, engage and close new enterprise customers - Manage complex 6–12 month sales cycles - Lead negotiations with C-level stakeholders - Collaborate cross-functionally with Product, Marketing and Security teams - Accurately forecast and manage pipeline - Represent Wire at French industry events Qualifications - 5+ years Enterprise Software Sales - Proven success selling into French enterprise organizations - Experience closing 6-figure+ ARR deals - Strong network within French enterprise ecosystem - Comfortable in startup / scale-up environment - Fluency in French & business fluency in English Benefits - Competitive salary packages - Performance bonuses - Extensive professional development opportunities - Supportive work-life balance with flexible working arrangements - Vibrant office culture in Berlin Contact If you’re passionate about crafting compelling product narratives and driving strategic market adoption, we’d love to hear from you. Please send your application or any questions to jobs@wire.com . Company Description We're building a secure, easy-to-use, and feature-rich communication tool with the latest technologies. We don't just create software — we're also impacting national and international committees. Our research and development occur at our Berlin headquarters and other locations in Europe and the USA, where we embrace diversity and adhere to the strictest data protection standards. We see regulations as a foundation supporting our commitment to secure our customer's communication.

• As a Senior Software Engineer - Web at Wire, you’ll drive technical direction across our React-based apps and our Electron-based desktop client. • You’ll collaborate closely with Product, Design and other Development teams to translate complex requirements into robust technical solutions. • Real-time messaging and encrypted media exchange using cutting-edge standards like MLS. • Performance-focused improvements on message processing, rendering, synchronization, and offline-capable workflows across platforms and sessions. • Leading technical initiatives with Senior Engineers, Staff Engineer and Engineering Manager to improve architecture and developer experience. • Defining and driving technical initiatives that improve app scalability, reliability, and maintainability — including modernizing legacy areas. • Driving architectural decisions and raising the technical bar through well-reasoned RFCs and ADRs, thoughtful code reviews, and a collaborative, communicative mindset. • Supporting and mentoring other engineers — helping them grow, share context, and take on broader ownership.

• Lead the evolution of the Platform organization to better support global objectives across SaaS, developer productivity, and on-prem delivery. • Define and drive a platform strategy across three core domains: SaaS Platform, Developer Experience (DevX), and Release & Validation Platform. • Hold a leading role in defining, planning & executing against large scale initiatives such as consolidation & migration projects. • Ensure reliability, availability, and performance of platform services. • Enhance developer experience by streamlining workflows, tools, and processes. • Collaborate across teams to enable scalable, reliable, and observable systems.

• As a Customer Success Manager, you play a central role in supporting and advancing our customers. • You guide customers throughout the entire lifecycle: from structured onboarding through regular touchpoints to the strategic development of the partnership. • You analyze usage data and customer feedback, identify opportunities and risks early, and derive appropriate actions. • You build long-term relationships with a variety of stakeholders on the customer side. • You proactively identify opportunities to expand the relationship and introduce additional products and features to existing customers.

• Take full responsibility for delivery and operational performance for a strategic key customer, ensuring exceptional service levels and long-term success. • Serve as the single point of contact for the customer account, managing relationships, escalation handling, and resolving complex customer requirements. • Lead a cross-functional team within a matrix organization with full accountability for these resources. • Conduct release planning and customer communications to ensure transparency and manage expectations around product updates and delivery timelines. • Build strong, trust-based relationships with senior customer stakeholders, particularly within enterprise environments. • Identify risks, dependencies, and operational gaps in the customer experience and proactively implement improvements to optimize service delivery. • Ensure internal alignment and prioritization of customer needs while balancing company objectives and customer requirements. • Support continuous improvement of delivery processes to promote scalable and efficient customer operations. • Lead complex onboarding and rollout projects for large-scale enterprise organizations to ensure structured, efficient, and scalable adoption. • Prioritize and drive the delivery of critical features, bug fixes, and improvements by aligning customer needs with product and engineering roadmaps. • Manage and escalate critical issues to executive sponsors to ensure the right information is visible in a timely manner for top-level decision making. • Own service performance against SLAs, ensuring the team delivers clear reporting, insights, and continuous improvement initiatives to maintain operational excellence and customer satisfaction.

Role Description In dieser Rolle übernimmst Du die Verantwortung für einen strategischen Enterprise-Kunden, treibst die End-to-End Delivery, leitest komplexe Onboarding- und Rollout-Initiativen und bist zentraler Ansprechpartner für alle operativen und Delivery-relevanten Themen – mit Fokus auf Customer Satisfaction und Customer Success. - Du übernimmst die End-to-End-Verantwortung für Delivery und operative Performance eines strategischen Kunden. - Du bist der zentrale Ansprechpartner für Account, Relationship Management und Escalations. - Du führst ein cross-funktionales Team in einer Matrixstruktur. - Du treibst Release Planning und Customer Communication voran. - Du baust starke Beziehungen zu Senior Stakeholdern auf Kundenseite auf. - Du identifizierst Risiken, Abhängigkeiten und Gaps in der Customer Experience und setzt Verbesserungen um. - Du stellst klare Abstimmungen zwischen Kundenanforderungen und Business Goals sicher. - Du verbesserst kontinuierlich unsere Delivery Prozesse für mehr Skalierbarkeit und Effizienz. - Du leitest komplexe Onboarding- und Rollout-Projekte für Enterprise-Kunden. - Du priorisierst Features, Bug Fixes und Improvements in Abstimmung mit Product und Engineering. - Du managst kritische Themen und eskalierst diese an das Senior Management. - Du verantwortest die Service Performance (inkl. SLAs, Reporting und Continuous Improvement). Qualifications - 10+ Jahre Erfahrung in Service Delivery, Customer Operations oder Technical Account Management (idealerweise in SaaS/Tech). - Erfahrung im Management komplexer Enterprise-Kunden. - Erfahrung in der Zusammenarbeit mit Product & Engineering Teams. - Sicher im Umgang mit Senior Stakeholdern und Eskalationen. - Starkes Verständnis von SLA Management, Service Performance Monitoring und Reporting. - Erfahrung mit Onboarding und Rollout großer Enterprise-Projekte. - Erfahrung in Triage, Escalation Management und Cross-functional Coordination. - Erfahrung mit Delivery Planning und Release Coordination. - Ausgeprägte Stakeholder Management Skills. - Proaktive, lösungsorientierte Arbeitsweise. - Fließend Deutsch und Englisch. Benefits - Ein jährliches Weiterbildungsbudget von 1.000 EUR zur Unterstützung deiner beruflichen Entwicklung. - Eine Mitgliedschaft im Urban Sports Club, damit du ausgeglichen und gesund bleibst. - Flexible Arbeitsmodelle: Arbeite von unserem Büro in Berlin aus oder remote innerhalb Deutschlands. - Täglich frisches Frühstück, Obst, Snacks und Kaffee in Barista-Qualität in unserem Büro in Berlin.

Role Description In dieser Rolle übernimmst Du die Verantwortung für einen strategischen Kunden im Public Sector, treibst die End-to-End Delivery, leitest komplexe Onboarding- und Rollout-Initiativen und bist zentraler Ansprechpartner für alle operativen und Delivery-relevanten Themen – mit Fokus auf Customer Satisfaction, Growth und Customer Success. Du arbeitest eng mit Teams aus Product, Engineering und Customer Support zusammen und stellst sicher, dass Eskalationen sauber gemanagt werden, indem Du: - Delivery-Prioritäten definierst - die Einhaltung von SLAs sicherstellst - relevante Senior Stakeholder einbindest, um messbare Ergebnisse zu erzielen Gemeinsam gestalten wir eine Welt, in der Datenschutz und Sicherheit bestimmen, wie Organisationen kommunizieren - sicher, zuverlässig und skalierbar. Qualifications - 10+ Jahre Erfahrung in Service Delivery, Customer Operations oder Technical Account Management, idealerweise im Public Sector (SaaS/Tech) - Erfahrung im Management komplexer Public Sector Kunden - Erfahrung in der Zusammenarbeit mit Product & Engineering Teams - Sicher im Umgang mit Senior Stakeholdern und Eskalationen - Starkes Verständnis von SLA Management, Service Performance Monitoring und Reporting - Erfahrung mit Onboarding und Rollout großer Public Sector Projekte - Erfahrung in Triage, Escalation Management und funktionsübergreifender Koordination - Erfahrung mit Delivery Planning und Release Coordination - Ausgeprägte Stakeholder Management Skills - Proaktive, lösungsorientierte Arbeitsweise - Fließend Deutsch und Englisch Requirements - Du übernimmst die End-to-End-Verantwortung für Delivery und operative Performance eines strategischen Public Sector Kunden - Du bist der zentrale Ansprechpartner für Account, Relationship Management und Escalations - Du führst ein funktionsübergreifendes Team in einer Matrixstruktur - Du treibst Release Planning und Kundenkommunikation voran - Du baust starke Beziehungen zu Senior Stakeholdern im Public Sector auf - Du identifizierst Risiken, Abhängigkeiten und Lücken in der Customer Experience und setzt Verbesserungen um - Du stellst Abstimmungen zwischen Kundenanforderungen und Business Goals sicher - Du verbesserst kontinuierlich unsere Delivery Prozesse für mehr Skalierbarkeit und Effizienz - Du leitest komplexe Onboarding- und Rollout-Projekte für Public Sector Organisationen - Du priorisierst Features, Bug Fixes und Verbesserungen in Abstimmung mit Product und Engineering - Du managst kritische Themen und eskalierst diese an das Senior Management - Du verantwortest die Service Performance (inkl. SLAs, Reporting und Continuous Improvement) Benefits - Ein jährliches Weiterbildungsbudget von 1.000 EUR zur Unterstützung deiner beruflichen Entwicklung. - Eine Mitgliedschaft im Urban Sports Club, damit du ausgeglichen und gesund bleibst. - Flexible Arbeitsmodelle: Arbeite von unserem Büro in Berlin aus oder remote innerhalb Deutschlands. - Täglich frisches Frühstück, Obst, Snacks und Kaffee in Barista-Qualität in unserem Büro in Berlin.