West Virginia University

Role Description The Immigration Specialist will work for the Office of Global Affairs in its International Students and Scholars Services (ISSS). The Immigration Specialist reinforces the mission of the Office of Global Affairs through the provision of specialized immigration advice and assistance, which includes: - Assisting international students, exchange visitors, faculty, and their dependents in obtaining and maintaining lawful non-immigrant status (e.g. J-1, H-1B, and others). - Handling extensions, renewals, transfers, and permanent resident sponsorship. - Applying technical knowledge to identify issues relating to employment law, policies, and procedures as they relate to foreign nationals. - Coordinating communication about these issues to sponsoring departments, administration, WVU partner offices, employees, and others. This position is located within the Office of Global Affairs and reports to the Associate Director of International Scholars Services. Qualifications - Master’s Degree in Political Sciences, International Studies, Foreign Languages, History, or a related field. - A minimum of one (1) year of experience in an immigration specialist or related position with a focus on facilitating immigration processes and procedures. - Experience working with United States Citizenship and Immigration Services (USCIS) regulations governing non-immigrant students and/or foreign workers. - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Requirements - U.S. Citizenship and/or Permanent Residency is required to access the Student Exchange Visitor Information System (SEVIS), which applies to the J-1 Exchange Visitor Program. Benefits - 37.5-hour work week. - 13 paid holidays. - 24 annual leave (vacation) days per year. - 18 sick days per year. - Range of health insurance and other benefits. - 401(a) retirement savings with 6% employee contribution match. - Wellness programs. Company Description We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits.

Role Description The Partnership Project Manager serves as the primary administrative and coordination liaison between Cognito and RNI. As a key player in a fast-paced environment, the Partnership Project Manager is responsible for facilitating the day-to-day coordination of initiatives across the partnership in accordance with established governance structures and approved project plans. In this unique collaborative role, you will be an employee of RNI, have a supervisor at the RNI IC, and work closely with designated RNI program leadership while interfacing with Cognito representatives for purposes of information sharing, coordination, and status reporting to support the day-to-day progress of joint initiatives. You will be responsible for coordinating timelines, tracking milestones, and facilitating communication regarding shared project activities. Success in this role requires strong cross-organizational coordination, communication, and project governance skills. Qualifications - Bachelor’s degree in business, healthcare administration, project management, or a related field. - A minimum of three (3) years of experience in project or program management, preferably in healthcare, research, technology, or cross-organizational partnerships. - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Requirements - Demonstrated experience managing projects across multiple organizations or complex stakeholder environments. - Strong organizational, communication, and facilitation skills. - Ability to operate with ambiguity and navigate matrixed reporting relationships. - Proficiency in cross-functional tools (e.g., Asana, Jira, Monday.com, or MS Project). Benefits - 37.5-hour work week - 13 paid holidays - 24 annual leave (vacation) days per year - 18 sick days per year - Range of health insurance and other benefits - 401(a) retirement savings with 6% employee contribution match - Wellness programs

Title: Director of Enrollment Management Research & Analytics - Enrollment Management Location: Morgantown United States Job Description: The Enrollment Management Department at West Virginia University is currently accepting applications for a Director of Enrollment Management Research & Analytics. About the Opportunity The Director of Enrollment Management Research & Analytics is a critical leadership role within Enrollment Management (EM) at West Virginia University (WVU). This position is responsible for providing the estimation, modeling, and analysis necessary to develop, assess, and inform decisions for the Strategic Enrollment Plan (SEP) across both Enrollment Management and Student Success. The Director will analyze and forecast trends in enrollment, admissions, and financial aid to provide decision support that impacts the broader University. The Director will partner directly with the Executive Director and the Vice President for Enrollment Management to set goals and priorities that align with the institution's comprehensive strategic enrollment plan. This position is primarily remote, with occasional travel to the Morgantown, WV campus (approximately 4-6 times per year). We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: - 37.5-hour work week - 13 paid holidays (staff holiday calendar) - 24 annual leave (vacation) days per year (employee leave) - 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) - WVU offers a range of health insurance and other benefits - 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. - Wellness programs What You'll Do Predictive Modeling and Analysis - This is the core function of the role, focused on using data to drive strategic student success and enrollment initiatives. - Analyze and forecast trends in enrollment, admissions, and financial aid that are critical for university planning and decision support. - Create multiple projections/predictive models and provide in-depth analysis of findings. - Build models to predict student conversion, yield, and success rates across various segments and points in the recruitment funnel, enabling proactive student engagement. - Identify factors highly correlated with student success (retention, graduation rates), engagement, and satisfaction to empower priority setting for university leadership. - Serve a functional role in all reports, modeling, and analysis used to inform decisions across EM and the broader University. Reporting, Data, and EM Operations - Focuses on ensuring data accuracy, accessibility, and operational support across the EM Division. Deliver timely, accurate, and relevant data regarding the recruitment, enrollment, and retention of students to help the University achieve its strategic goals. - Provide data administration expertise and work with all EM departments to ensure necessary reports and reporting tools are available for decisions related to undergraduate admissions, registration, scholarships, financial aid, and student services. - Prepare executive summaries, reports, proposals, and written analysis regarding operational activities and services. - Evaluate, map, and implement improvements to EM operations and workflows. - Conduct, assess, and measure information from surveys and other sources to gain insights into underlying reasons, opinions, and motivations. Strategic Leadership, Planning & Collaboration - Involves internal and external partnerships to align data and research efforts with university-wide strategy. - Partner with the Executive Director and VP of Enrollment to set priorities and goals for the comprehensive strategic enrollment plan. - Provide independent leadership on collaborative projects and interactions with key partners, including ITS, Finance, and college business partners.. - Serve as a member of university-wide and campus/system-wide committees focused on enrollment planning, initiatives, data, research, and IT. - Assemble cross functional team (department heads, vendors, staff, faculty) to solicit cooperation and problem-solve. - Work with campus partners and external vendors to ensure data integrity across various systems. Management & Unit Operations - Manages the daily function and long-term impact of the research and analytics team. - Provide leadership and direct supervision of Data Analyst(s), including setting project guidelines, timelines, and staff assignments. - Responsible for project management, prioritizing incoming requests, and analyzing the effectiveness of the office. - Manage the unit by coordinating, planning, and overseeing operational procedures. - Develop and equip technical staff to support changing technology, business, and reporting needs. - Bachelor's Degree - A minimum of eight(8) years of combined experience in the following: - Performing predictive modeling, reporting, and analysis. - Experience with data analysis tools - Leading independent projects. - Supervisory and/or leadership Experience - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Preferred Qualifications - Master's degree - Experience working within the higher education enrollment funnel and processes and a Master of Science degree - Demonstrated experience in developing and updating useful and accurate enrollment or customer acquisition prediction models using multiple data sources.

Title: (Remote) Managing Editor and Production Coordinator - WVU Press Location: Remote United States Job Description: The Department of WVU Press within the division of Libraries at West Virginia University is currently accepting applications for a (Remote) Managing Editor and Production Coordinator. About the Opportunity This position will schedule, supervise, and manage editing and production of WVU Press and FiT Publishing titles, from transmittal of approved manuscripts managing print runs, reprints, and digital adaptation of content, working with contracted vendors, freelancers, production staff, and student workers as appropriate. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: - 37.5-hour work week - 13 paid holidays (staff holiday calendar) - 24 annual leave (vacation) days per year or more based on years of service (employee leave) - 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) - WVU offers a range of health insurance and other benefits - 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. - Wellness programs What You'll Do - Manage WVU Press and FiT Publishing journals (up to12 journal issues per year) working with packagers as appropriate. - Manage editorial and production tasks associated with the integration of FiT Publishing and FiT Marketing materials as needed into West Virginia University Press. - Engage in record keeping and some copyediting/proofreading. - Supervise graduate assistant/interns. - Oversee copyediting of WVU Press and FiT Publishing books and journals; ensure scholarly standards for all WVU Press and FiT Publishing books and journals manuscripts. - Hire and supervise freelance copyeditors. - Provide editorial guidelines to freelancers; review editorial changes. - Communicate and coordinate with authors--discuss copyediting changes and queries in order to finalize text. - Check all graphic elements for legibility and for capability to reformat from existing electronic form; work with authors to amend any identified problem areas. - Troubleshoot and resolve difficulties that may arise during editing process. - Prepare manuscript for production process, including markup as necessary. - Coordinate with individual journal editors on schedule for copyediting and communications with authors; keep editors to delivery date of final proof to ensure on-time publication of books and journals. - Work with other Press staff members in projecting publication schedule. - Monitor editorial schedules and keep other staff informed of scheduling changes. Ensure that all necessary copyrights for images have been obtained. - Work with director to consider proposals for new journal acquisitions. Manage permission and reprint requests for journal permissions. - Serve as main liaison with journal editors on delivery schedule and contractual issues. - Hire and supervise freelance proofreaders for journals. Provide instructions and guidelines to freelancers; review edits; finalize text. - Give final approval to book and journal text before printing/final production. - Schedule, supervise, and manage print runs, reprints, and digital adaptation of content, working with contracted vendors, freelancers, production staff, and student workers as appropriate. - Supervise editorial work of graduate assistants/interns assigned to assist with editorial support tasks. - Proofread and edit internal documents, catalogs, marketing materials as needed. Qualifications - BA or BS Degree Required. - A minimum of two (2) years of relevant publishing experience. - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Knowledge, Skills, and Abilities - Demonstrated familiarity with practices and conventions of scholarly writing and publishing. - Demonstrated familiarity with copyediting conventions and style guidelines (MLA and Chicago preferred). - Demonstrated supervisory skills appropriate to assign, evaluate, and correct work by others. - Demonstrated proofreading ability. - Demonstrated excellence in personal communication skills. - Demonstrated excellence in oral and written communications. Preferred Qualifications - Master’s degree. Posting Classification: Non-Classified Exemption Status: Exempt Benefits Eligible: Yes Schedule: Full-time

Role Description The College of Law at West Virginia University is currently accepting applications for a (Remote) Part-Time Temporary FRPP Fellow. What You'll Do: - Review and analyze legal documents and instruments primarily related to easements in the Farm and Ranch Lands Protection Program (FRPP) of the United State Department of Agriculture. - Document findings in EXCEL and other reporting formats. - Contribute to the preparation of periodic reports describing the Clinic’s activities as to the FRPP program. Work Hours: - 10 hours per week Length of Assignment: - Approximately 4.5 Months Qualifications - J.D. from ABA-accredited law school. - A minimum of five (5) years prior work in real estate office is preferred. - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Requirements - Exceptional organizational and time management skills. - Excellent attention to detail. - Knowledge of laws, legal codes, and government regulations. - Proficiency in Microsoft Office Suite including Microsoft Word and EXCEL. - Proficiency in Google platforms including Google Docs and Zoom. - Strong ability to multi-task multiple projects. - Ability to write effectively. - Ability to collaborate efficiently with co-investigators of different disciplines.

Role Description This position will schedule, supervise, and manage editing and production of WVU Press and FiT Publishing titles, from transmittal of approved manuscripts managing print runs, reprints, and digital adaptation of content, working with contracted vendors, freelancers, production staff, and student workers as appropriate. What You'll Do: - Manage WVU Press and FiT Publishing journals (up to 12 journal issues per year) working with packagers as appropriate. - Manage editorial and production tasks associated with the integration of FiT Publishing and FiT Marketing materials as needed into West Virginia University Press. - Engage in record keeping and some copyediting/proofreading. - Supervise graduate assistant/interns. - Oversee copyediting of WVU Press and FiT Publishing books and journals; ensure scholarly standards for all WVU Press and FiT Publishing books and journals manuscripts. - Hire and supervise freelance copyeditors. - Provide editorial guidelines to freelancers; review editorial changes. - Communicate and coordinate with authors--discuss copyediting changes and queries in order to finalize text. - Check all graphic elements for legibility and for capability to reformat from existing electronic form; work with authors to amend any identified problem areas. - Troubleshoot and resolve difficulties that may arise during editing process. - Prepare manuscript for production process, including markup as necessary. - Coordinate with individual journal editors on schedule for copyediting and communications with authors; keep editors to delivery date of final proof to ensure on-time publication of books and journals. - Work with other Press staff members in projecting publication schedule. - Monitor editorial schedules and keep other staff informed of scheduling changes. Ensure that all necessary copyrights for images have been obtained. - Work with director to consider proposals for new journal acquisitions. Manage permission and reprint requests for journal permissions. - Serve as main liaison with journal editors on delivery schedule and contractual issues. - Hire and supervise freelance proofreaders for journals. Provide instructions and guidelines to freelancers; review edits; finalize text. - Give final approval to book and journal text before printing/final production. - Schedule, supervise, and manage print runs, reprints, and digital adaptation of content, working with contracted vendors, freelancers, production staff, and student workers as appropriate. - Supervise editorial work of graduate assistants/interns assigned to assist with editorial support tasks. - Proofread and edit internal documents, catalogs, marketing materials as needed. Qualifications - BA or BS Degree Required. - A minimum of two (2) years of relevant publishing experience. - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Requirements - Demonstrated familiarity with practices and conventions of scholarly writing and publishing. - Demonstrated familiarity with copyediting conventions and style guidelines (MLA and Chicago preferred). - Demonstrated supervisory skills appropriate to assign, evaluate, and correct work by others. - Demonstrated proofreading ability. - Demonstrated excellence in personal communication skills. - Demonstrated excellence in oral and written communications. Preferred Qualifications - Master’s degree. Benefits - 37.5-hour work week - 13 paid holidays - 24 annual leave (vacation) days per year or more based on years of service - 18 sick days per year - Range of health insurance and other benefits - 401(a) retirement savings with 6% employee contribution match - Wellness programs

Role Description The Research Assistant/Software Engineer will support efforts to deliver scalable and accessible text analysis with the ConfliBERT family of large language models through a user-friendly interface supported by strong back-end computing. The RSE may also assist in pre-training and fine-tuning new ConfliBERT models. - Support efforts to deliver scalable and accessible text analysis with the ConfliBERT family of large language models through a user-friendly interface supported by strong back-end computing. - May also assist in pre-training and fine-tuning new ConfliBERT models. - Communicate and meet regularly with PI D’Orazio. - Attend weekly project meetings with faculty and students at WVU, UT Dallas, and Arizona. - Develop open-source code publicly available on GitHub. Qualifications - Bachelor’s degree in computer science or discipline related to research software engineering. - Graduate degree, awarded or being pursued, as a research software engineer. - 0-6 months of relevant experience. - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Requirements - Experience with using large language models for text analysis. - Familiarity with high performance computing environments and SLURM. - Proficiency in Python or R programming languages. - Experience with GitHub. Benefits - Pay Grade: 15 - Length of Assignment: Approximately 3 Months

The Department of Information Technology Services at West Virginia University is currently accepting applications for a Data Integration Engineer (Professional Technologist 3). About the Opportunity We are seeking a Data Integration Engineer with solid hands-on experience in Informatica Intelligent Data Management Cloud (IDMC), including Cloud Data Integration (CDI) and Mass Ingestion. This role will focus on administration, pipeline support, troubleshooting, and SQL-based data integration tasks within our enterprise environment. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: - 37.5-hour work week - 13 paid holidays (staff holiday calendar) - 24 annual leave (vacation) days per year or more based on years of service (employee leave) - 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) - WVU offers a range of health insurance and other benefits - 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. - Wellness programs What You'll Do - Administer and support Informatica Intelligent Data Management Cloud (IDMC) services, including Cloud Data Integration (CDI) and Mass Ingestion. - Manage day-to-day operations of the Informatica platform, including user access, roles/permissions, environment configuration, and service monitoring. Monitor, troubleshoot, and resolve integration job failures, performance issues, and connectivity problems to ensure high availability and reliability of data pipelines. - Configure and maintain Secure Agents, runtime environments, and connectivity to on-premises and cloud data sources. - Develop, maintain, and optimize ETL/ELT pipelines using Informatica CDI, ensuring efficient data movement and transformation. - Write and tune complex SQL queries to support data integration, validation, and performance optimization across relational databases. - Support code migrations and deployments across development, test, and production environments, following established SDLC and change management processes. - Configure and maintain connectors (databases, file systems, APIs, SaaS applications), including connection parameters and credentials. - Implement and support authentication mechanisms (OAuth, tokens, service accounts, API keys) in alignment with enterprise security standards. - Work closely with application teams, DBAs, and analysts to troubleshoot data issues and validate data flows. - Maintain and enhance operational documentation, including runbooks, troubleshooting guides, and standard procedures. - Assist with platform upgrades, patches, and new feature adoption in coordination with senior team members. - Participate in on-call support rotation for critical incidents and production support. - Continuously learn and apply new tools and features within the Informatica ecosystem and related technologies. - Collaborate with DBAs and infrastructure teams on physical database design and storage optimization. - Knowledge of cloud platforms (AWS/Azure) and connectivity to Snowflake and Informatica IDMC. - Unix/Linux/Shell Scripting. - Must have good Verbal and Written communication skills. - Able to learn new technologies. - Be available on an on-call basis for troubleshooting system and application problems as well as for critical deployments. - Other duties as assigned by Management. - Bachelor’s degree - A minimum of four (4) years combined experience involving: - Information Technology Experience - Experience working with relational databases (Oracle, SQL Server, Snowflake, PostgreSQL, etc.) using SQL for data querying, transformation, and analysis - Hands-on experience supporting and developing data integration pipelines using Informatica IDMC, including Cloud Data Integration (CDI) and/or Mass Ingestion - Experience administering or supporting data integration platforms in a production environment, including job monitoring, troubleshooting, and performance tuning - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Knowledge, Skills, & Abilities - Solid understanding of Informatica IDMC administration, including Secure Agent setup, connection management, and job monitoring. - Strong proficiency in SQL for data transformation, validation, and performance tuning. - Good understanding of ETL/ELT concepts, data integration patterns, and data processing workflows. - Experience troubleshooting data pipeline failures, connectivity issues, and performance bottlenecks. - Familiarity with API integrations and working with REST/SOAP services. - Ability to work with structured and semi-structured data (JSON, XML, flat files). - Understanding of security best practices, including credential management and secure connectivity. - Experience with job scheduling, logging, and monitoring tools within Informatica or similar platforms. - Ability to create and maintain technical documentation (runbooks, SOPs, deployment steps). - Strong analytical and problem-solving skills with attention to detail. - Ability to work independently and manage multiple tasks in a fast-paced environment. - Effective verbal and written communication skills for collaborating with technical and functional teams. - Willingness and ability to learn new technologies and adapt to evolving data platforms. - Ability to work under pressure and meet deadlines while maintaining accuracy and quality.

The Department of Information Technology Services at West Virginia University is currently accepting applications for a Service Desk Technician. About the Opportunity This is a tier 1, front line position at the Service Desk. They are the interface between the customer and ITS. They assist the customers with incident resolution or getting their service request fulfilled. This is a remote worker position who communicates via phone or an electronic interface. Pay Grade: 15 Starting Wage: $19.00 / hour Shift: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: - 37.5-hour work week - 13 paid holidays (staff holiday calendar) - 15 annual leave (vacation) days per year or more based on years of service (employee leave) - 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) - WVU offers a range of health insurance and other benefits - 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. - Wellness programs What You'll Do Technical Support - Incident Resolution: Delivers telephone-based or electronic support to WVU community including, students, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to Microsoft Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support. - Provides on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution. Skills Currency - Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices framework. - Seeks and embraces opportunities to enhance existing skillsets. May be required to acquire additional specialties when practicable. - Other duties as assigned. - Associate degree in computer science or a related field or equivalent combination of education and experience - A minimum of two (2) years of experience in each of the following: - Technical experience in a computer-related customer support field - Customer Service - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Knowledge, Skills, & Abilities - Must be able to provide advanced support for various hardware platforms, operating systems, and software packages. - Complex problem-solving skills and excellent research skills are required. - Must be able to articulate clearly and concisely to a wide variety of multi-cultured users. - Excellent customer service is essential. - The candidate must be courteous, display a positive attitude and a genuine concern for the end user. - Must be able to pay attention to detail, work independently as well as part of a team; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets. - The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user. - Must have the knowledge and ability in how to use tracking software, preferably the current ITSM tool, to process problem tracking, resolution, and responses for a Service Desk environment.

The Department of Information Technology Services at West Virginia University is currently accepting applications for a Service Desk Technician. About the Opportunity This is a tier 1, front line position at the Service Desk. They are the interface between the customer and ITS. They assist the customers with incident resolution or getting their service request fulfilled. This is a remote worker position who communicates via phone or an electronic interface. Pay Grade: 15 Starting Wage: $19.00 / hour Shift: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: - 37.5-hour work week - 13 paid holidays (staff holiday calendar) - 15 annual leave (vacation) days per year or more based on years of service (employee leave) - 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) - WVU offers a range of health insurance and other benefits - 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. - Wellness programs What You'll Do Technical Support - Incident Resolution: Delivers telephone-based or electronic support to WVU community including, students, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to Microsoft Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support. - Provides on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution. Skills Currency - Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices framework. - Seeks and embraces opportunities to enhance existing skillsets. May be required to acquire additional specialties when practicable. - Other duties as assigned. - Associate degree in computer science or a related field or equivalent combination of education and experience - A minimum of two (2) years of experience in each of the following: - Technical experience in a computer-related customer support field - Customer Service - Any equivalent combination of related education and/or experience will be considered. - All qualifications must be met by the time of employment. Knowledge, Skills, & Abilities - Must be able to provide advanced support for various hardware platforms, operating systems, and software packages. - Complex problem-solving skills and excellent research skills are required. - Must be able to articulate clearly and concisely to a wide variety of multi-cultured users. - Excellent customer service is essential. - The candidate must be courteous, display a positive attitude and a genuine concern for the end user. - Must be able to pay attention to detail, work independently as well as part of a team; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets. - The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user. - Must have the knowledge and ability in how to use tracking software, preferably the current ITSM tool, to process problem tracking, resolution, and responses for a Service Desk environment.