Role Description UKG is seeking a Director of Shared Services Engineering to lead a centralized services organization responsible for accelerating high-quality software delivery across engineering teams. You will define and execute a platform-as-a-product strategy that embeds quality, automation, governance, and developer productivity into every phase of the software lifecycle, from design and development through testing and enterprise release. You will own the strategy, architecture direction, operating model, and measurable outcomes of DevOps platforms, Quality Engineering frameworks, and Enterprise Release Management under a unified shared services charter. What You Will Do - Lead the strategy and roadmap for engineering platforms, including continuous integration and continuous delivery (CI/CD), cloud infrastructure, automation frameworks, and release orchestration. - Build standardized, self-service solutions that help engineering teams move from code to production faster and with greater confidence. Measure and improve engineering effectiveness using data-driven metrics. - Establish enterprise Quality Engineering practices, including automated testing across regression, application programming interfaces (APIs), integration, performance, and non-functional testing. - Embed automated quality validation into CI/CD pipelines to support objective release decisions. - Define observability standards using logs, metrics, and traces to strengthen release readiness and post-release validation. - Simplify release governance by defining clear readiness criteria, risk controls, and compliance standards. - Lead and develop engineering managers and senior contributors while strengthening collaboration across Product, Architecture, and Security teams. - Champion a culture of automation, experimentation, operational excellence, and continuous improvement. Qualifications - Bachelor's degree in computer science, Engineering, or related technical field. - 12+ years of experience in software engineering, DevOps, platform engineering, or Quality Engineering, including 5+ years leading engineering managers and senior individual contributors. - Proven experience defining and scaling enterprise Quality Engineering strategies, including automation frameworks, non-functional testing, quality governance, and objective release standards. - Demonstrated success embedding automated quality validation into CI/CD pipelines to enable risk-informed release promotion decisions. - Extensive experience building and operationalizing DevOps and Quality Engineering platforms at enterprise scale, including cloud-native infrastructure (AWS, Azure, or GCP), modern CI/CD architecture, and enterprise test automation frameworks. - Strong understanding of modern observability practices (logs, metrics, traces) and their use in post-release validation and engineering insights. - Demonstrated success improving developer productivity, automation maturity, and release reliability across large SaaS environments. Preferred Qualifications - Experience managing Cloud infrastructure, Enterprise Integrations and Dev teams. - Implementing engineering effectiveness frameworks (DORA, value stream mapping, flow efficiency). - Experience with AI-driven techniques (test intelligence, test impact analysis, flaky test detection, predictive quality analytics). Benefits - The pay range for this position is $163,900 to $235,550. - Employees may be eligible to participate in a performance-based bonus plan. - Employees may receive restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits . Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization