VTEX

Role Description We are looking for a Product Builder to join the Engage squad, responsible for the Data and Human Support products within the VTEX CX Platform. This is a hands-on, high-ownership role for someone who thrives at the intersection of product, engineering, and design, and is passionate about building digital products that deliver measurable business and customer impact. You will lead the development of high-impact digital products with multidisciplinary teams, taking full ownership of operations, performance, and costs under a “you build it, you run it” mindset. We need someone who can connect vision to execution, make informed trade-offs, and drive initiatives independently in a fast-paced environment. You will leverage AI and modern tooling to accelerate prototyping, documentation, API development, and task automation, while maintaining strong fluency with engineering and design teams to ensure agile, high-quality delivery. Strong cross-functional collaboration, execution excellence, and a product mindset focused on outcomes are essential for success in this role. Qualifications - 2–3+ years of experience in software development, design, growth, or other technical roles in digital products. - Real AI fluency: acts as an agent orchestrator, decomposing problems, delegating to AI systems, and combining outputs to multiply productivity. - Hands-on background in software environments, comfortable with APIs, technical documentation, and integration flows. - Able to define product vision, set metrics, and translate strategy into an executable roadmap with autonomy. - Technical fluency: comfortable reading API specs (REST, GraphQL, Webhooks), running basic SQL/NoSQL queries, and discussing architecture trade-offs with engineering teams. - Familiar with agile methodologies and experienced with plannings, dailies, reviews, and retrospectives. - Strong communicator: able to simplify technical concepts into clear narratives for both teams and stakeholders. - Comfortable with product metrics and evidence-based decision making. Requirements - Define product vision, metrics, and strategy based on real customer problems, usage data, and market trends — leading lean discovery processes that validate hypotheses through rapid AI-powered prototyping. - Lead a stream-aligned squad, prioritize the backlog, remove blockers, and act hands-on in the development, testing, and launch of high-value increments, using AI agents to orchestrate and accelerate execution across the cycle. - Produce requirements, diagrams, and documentation collaboratively and iteratively, with AI as a core accelerator — reducing friction and keeping engineering, design, and data teams aligned. - Take full ownership of the product lifecycle ("you build it, you run it"), leveraging AI-powered observability and automation to monitor performance, costs, and reliability while driving continuous improvement. - Facilitate agile ceremonies (planning, daily stand-ups, reviews, retrospectives, and post-mortems) to promote transparency, continuous learning, and the delivery of tangible business value. Benefits - Health, dental, and life insurance with national coverage provided by VTEX; - Language development incentive program (English, Spanish, Portuguese); - Flexible meal allowance; - Extended parental leaves; - Flexible work schedule and remote-first culture; - Financial assistance to build your work-from-home setup; - Wellness program; Company Description VTEX is a global commerce platform that helps brands and retailers grow. Our CX Platform combines customer service and conversational commerce, enabling merchants to connect with customers throughout their buying journey via AI agents.

Role Description We are looking for a Senior Product Marketing Manager to drive go-to-market strategy across VTEX's platform portfolio. This is a builder's role: you set the strategy and execute it yourself, working at the center of product, growth, and sales in a fast-moving, global environment. You will define how we position our solutions, craft messaging that resonates with buyers, drive adoption across the existing VTEX customer base, and contribute to new customer acquisition. We need someone who takes ownership, drives initiatives independently, and can translate complex product capabilities into clear, compelling narratives. You will work closely with product managers, sales, and growth teams, so the ability to build trust quickly and drive alignment across teams, from regional sales to product leadership, without relying on formal authority is essential. Qualifications - Strong experience in product marketing, with a strong track record in enterprise B2B SaaS. - Track record of independently building and owning PMM programs from zero, not just contributing to existing ones. - Demonstrated ability to develop product positioning and messaging from scratch, not just execute on existing frameworks. - Deep grasp of positioning and messaging as a craft. - Copywriting instincts: knows what makes a headline land, a CTA convert, and a one-pager worth reading. - Strong structured thinking: able to take ambiguous problems, define a clear approach, and deliver without constant direction. - Experience managing executive stakeholders and operating in cross-functional, fast-moving environments. - AI-native: actively uses AI tools to increase the quality and speed of work. - Excellent written communication in English and Portuguese. - Data-driven: uses insights to define strategy, challenge assumptions, and prioritize ruthlessly. - Digital commerce experience is preferred; familiarity with conversational commerce or customer engagement platforms is a plus. Requirements - Own positioning and messaging. - Build and maintain the positioning source of truth across VTEX's platform portfolio. - Develop differentiated messaging for each solution tailored to target personas, markets, and industries. - Lead go-to-market strategy and product launches. - Own end-to-end GTM planning, from aligning phased roadmaps with product teams to executing launches and enabling regional marketing, sales, and growth teams globally. - Define the ICP and drive market intelligence. - Establish and refine the Ideal Customer Profile. - Conduct ongoing competitive and market analysis to sharpen product differentiation. - Drive adoption and acquisition. - Develop programs that move prospects through the funnel and accelerate adoption among existing VTEX merchants. - Create sales collateral and enablement materials. - Produce content needed by Growth and Sales: sales playbooks, pitch narratives, one-pagers, battle cards, demo scripts, and website copy. - Communicate product releases. - Ensure that product updates and releases are translated into clear, timely communications for both internal teams and external audiences. Benefits - Annual profit-sharing program and equity eligibility. - Health, dental, and life insurance with national coverage provided by VTEX. - Annual budget for professional development in Tech. - Language development incentive program (English, Spanish, Portuguese). - Flexible meal allowance. - Extended parental leaves. - Child-care assistance. - Flexible work schedule and remote-first culture. - Financial assistance to build your work-from-home setup. - Wellness program. - Free shipping on 1000+ VTEX stores.

Role Description As a Data Engineer on the Data Platform team, you'll help design, build, and evolve the data infrastructure that powers analytics, AI, and machine learning across VTEX. This is a hands-on, mid-level role: you'll own features end-to-end — from ingestion and processing to storage and consumption — taking on problems that come with real ambiguity, and delivering them with growing independence. We're not looking for someone who arrives knowing everything. We're looking for someone with a strong engineering foundation and a high ceiling: a fast learner with sharp problem-solving instincts who is energized by a data platform going through a deep transformation of its architecture and the way it's built. Qualifications - Think like a platform builder. - Comfortable with modern data architectures — data warehouses, data lakes, and data lakehouses. - Proficient in Python and its data-processing ecosystem, SQL. - Experience with cloud data platforms (AWS preferred; GCP/Azure welcome). - Data-driven mindset. - Proficient with AI assistants and code-generation tools. - Clear communication in writing — specs, docs, and design notes. Requirements - Own a piece of the platform from design through to production with minimal supervision. - Understand the trade-offs that shape a platform others depend on. - Produce work that is idempotent, reproducible, and documented. - Define how the impact of your work will be measured before you build it. - Design solutions that thoughtfully consider when and how AI should be used. - Collaborate well across engineering and non-engineering peers. Benefits - Annual profit-sharing program and equity eligibility. - Health, dental, and life insurance with national coverage provided by VTEX. - Annual budget for professional development in Tech. - Language development incentive program (English, Spanish, Portuguese). - Flexible meal allowance. - Extended parental leaves. - Child-care assistance. - Flexible work schedule and remote-first culture. - Financial assistance to build your work-from-home setup. - Wellness program. - Free shipping on 1000+ VTEX stores.

Role Description VTEX is looking for a Senior Product Manager to lead the future of Content Management across our Commerce Platform. This role is for product builders. We’re looking for someone who doesn’t just write specs and manage roadmaps, but someone who actively uses modern AI tools, rapid prototyping techniques, and emerging technologies to accelerate discovery, validation, and execution. As the Product Manager for CMS, you will shape how brands, marketers, developers, and AI systems create, manage, and deliver digital experiences on VTEX. You will be responsible for defining the next generation of content management capabilities, helping customers move faster from idea to production while maintaining the flexibility and performance required by enterprise commerce. You will work at the intersection of commerce, content, AI, developer experience, and user experience. Success in this role requires strong product judgment, technical curiosity, and a passion for building. We expect you to be comfortable turning ideas into working prototypes, leveraging tools like Claude Code, Spec Kit, AI coding assistants, agents, MCP-based workflows, and other emerging technologies to validate solutions. This is a role for someone who believes the future of product management is increasingly hands-on and AI-native. Qualifications - Builder First: Passionate about building products and turning ideas into reality. - Strong Product Thinker: Experience leading product strategy and execution for complex software products. - AI-Native Mindset: Strong knowledge of modern AI technologies and concepts. - Technically Curious: Comfortable discussing technical architecture, APIs, integrations, developer workflows, and platform capabilities. - Customer Obsessed: Deep curiosity about how users work and what drives successful outcomes. - Exceptional Communicator: Ability to articulate product strategy, priorities, and tradeoffs across technical and non-technical audiences. Requirements - Experience building CMS, developer platform, AI, productivity, or enterprise SaaS products. - Familiarity with modern AI development tools such as Claude Code, Cursor, Windsurf, GitHub Copilot, Spec Kit, or similar platforms. - Experience working in fast-paced product organizations where experimentation and iteration are core operating principles. - Knowledge of digital experience platforms, headless CMS architectures, content operations, or commerce technologies is a plus. Benefits - Annual profit-sharing program and equity eligibility. - Health, dental, and life insurance with national coverage provided by VTEX. - Annual budget for professional development in Tech. - Language development incentive program (English, Spanish, Portuguese). - Flexible meal allowance. - Extended parental leaves. - Child-care assistance. - Flexible work schedule and remote-first culture. - Financial assistance to build your work-from-home setup. - Wellness program. - Free shipping on 1000+ VTEX stores.

Role Description As a Customer Success Analyst at VTEX CX platform, you will ensure that clients successfully adopt and extract value from the VTEX CX platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the platform effectively and embedding VTEX CX platform’s solutions into their daily operations. - Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the VTEX CX platform. - Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations. - Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells. - Strategic Meetings: Lead sessions with clients to align their goals with VTEX CX platform's capabilities, addressing technical and operational challenges. - Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn. - Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience. Qualifications - You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients. - You adapt and learn quickly, thriving in dynamic environments. - You approach problems with a technical and analytical mindset, simplifying complex challenges for clients. - You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience. - You have experience in Customer Success, Technical Account Management, or Solution Engineering. - You are fluent in English and comfortable communicating with global clients; Spanish is a plus. - You are proactive, organized, and driven to help clients succeed with VTEX CX platform's solutions. Benefits - Health, dental, and life insurance with national coverage provided by VTEX; - Language development incentive program (English, Spanish, Portuguese); - Flexible meal allowance; - Extended parental leaves; - Flexible work schedule and remote-first culture; - Financial assistance to build your work-from-home setup; - Wellness program;

Role Description We are proactively seeking a highly skilled Senior Backend Engineer to join our team. The ideal candidate will have experience in developing multi-tenant SaaS solutions and a proven track record in backend development. As a Senior Backend Engineer, you will: - Serve as a technical reference for the team, providing guidance and expertise in backend development best practices. - Be responsible for important evolutions of our products in terms of scalability and product evolution to address main customers' demands and market opportunities. - Make contributions that will directly impact the success and global growth of our organization. Qualifications - Experience in building backend systems for large-scale applications. - Demonstrated experience in a technical guidance capacity, successfully guiding project teams and establishing strategic technical direction. - Proficient in multiple programming languages, with a primary focus on C#. - Academic background preferably in Engineering courses, such as Computer Engineering, Software Engineering, Electrical Engineering, Automation Engineering, or related fields. - Proven track record of working with cross-functional teams. - Ability to thrive in dynamic environments. - Effective communication skills in English and Portuguese. - Hands-on and curious about AI, using LLMs, automation, and design/dev tools to boost speed, quality, and clarity in workflow. Benefits - Annual profit-sharing program and equity eligibility. - Health, dental, and life insurance with national coverage provided by VTEX. - Annual budget for professional development in Tech. - Language development incentive program (English, Spanish, Portuguese). - Flexible meal allowance. - Extended parental leaves. - Child-care assistance. - Flexible work schedule and remote-first culture. - Financial assistance to build your work-from-home setup. - Wellness program. - Free shipping on 1000+ VTEX stores. Company Description VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024). Founded in the year 2000, VTEX has a history of being unstoppable, leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

Role Description We're looking for a Staff Technical Product Manager passionate about Security, Identity, and building foundational products that shape how millions of users, merchants, services, and AI agents securely interact with the VTEX platform. As a Staff PM in Identity & Shield, you'll own the vision and execution of mission-critical initiatives that ensure trust, compliance, and secure autonomy across our ecosystem. You'll help reinvent how access, authorization, and protection work in a world where AI agents increasingly act on behalf of humans and businesses. This is one of the most strategic roles in the company. You'll drive core platform capabilities used by every product area, while evolving Shield — one of VTEX's top-selling add-ons — to meet the needs of global enterprises and highly regulated industries. What You Will Do - Define VTEX's long-term Identity strategy, aligned with our mission to be the most secure AI-Native commerce platform. - Lead the redesign of VTEX's Access Management Module into an agentic, automated, low-friction experience that reduces operational burden and mitigates credential misuse. - Partner deeply with engineering to design the guardrails, policies, and control layers that keep AI agents operating within safe, compliant, and auditable boundaries. - Own the roadmap and evolution of VTEX Shield, expanding its value proposition for enterprise customers and regulated industries. - Translate complex security needs (CISO-level requirements, compliance frameworks, SOC controls, auditability) into actionable product requirements. - Partner with Sales, Customer Success, and Professional Services to grow Shield's ACV, adoption, and customer satisfaction. - Benchmark leading enterprise security solutions to position Shield competitively on a global stage. - Build platform-wide primitives that let product teams easily integrate identity, permissions, and agent governance into their workflows. Qualifications - Strong PM background working with complex, technical products. - You ramp up fast on technical domains. You don't need to be an expert on day one, but you're comfortable going deep with engineers and picking up new concepts quickly. - Experience with demanding customers — enterprise, global brands, or heavily regulated industries. - You connect deeply technical concepts to clear business outcomes, and communicate strategy and trade-offs to engineers, leadership, and customers alike. - You thrive in complex environments where multiple teams depend on your product to build and scale safely. - Comfortable with data: logs, monitoring, dashboards, and product metrics that inform risk and prioritization decisions. - Genuinely curious and critical about the role of AI and LLMs in the future of commerce and security. - Fluent in English. Benefits - Annual profit-sharing program and equity eligibility; - Health, dental, and life insurance with national coverage provided by VTEX; - Annual budget for professional development in Tech; - Language development incentive program (English, Spanish, Portuguese); - Flexible meal allowance; - Extended parental leaves; - Child-care assistance; - Flexible work schedule and remote-first culture; - Financial assistance to build your work-from-home setup; - Wellness program; - Free shipping on 1000+ VTEX stores.

Role Description In this role, you will be responsible for owning and driving complex technical hiring processes end-to-end, with a strong focus on impact, quality, and scalability. You will work closely with leadership and stakeholders to shape hiring strategies, optimize processes, and ensure an outstanding candidate and hiring manager experience. - Developing and executing creative, scalable, and data-informed sourcing strategies to build high-performing talent pipelines. - Building hiring plans and job descriptions aligned with business priorities, role complexity, and long-term team needs. - Owning recruiting processes end-to-end, from intake to offer, ensuring high quality, speed, and strong candidate experience. - Partnering closely with hiring managers and leadership to challenge assumptions, clarify needs, and improve decision-making. - Continuously identifying opportunities to improve recruiting processes, tools, and ways of working to increase efficiency, quality, and impact. - Using data and funnel metrics to identify bottlenecks, prioritize efforts, and influence stakeholders with evidence-based insights. - Managing complex stakeholder relationships and keeping partners aligned on status, risks, and trade-offs. Qualifications - A strong track record of recruiting for complex Engineering roles, including Management, Front-end, Back-end, Full-stack, and Data positions. - Demonstrated ability to use data and metrics to inform strategy, identify bottlenecks, and improve hiring outcomes. - A critical and analytical mindset, with the ability to connect information, question assumptions, and make well-reasoned decisions. - A natural inclination to improve processes — you notice inefficiencies and proactively propose and implement smarter, more scalable ways of working. - Strong stakeholder management skills, with the ability to build trusted relationships and navigate complex or ambiguous situations. - High standards for structured hiring processes, assessment quality, documentation, and candidate experience. - A strong sense of ownership and accountability, with a track record of going beyond expectations to deliver results. - Excellent communication skills, both verbal and written, with the ability to adapt your message to different audiences (candidates, peers, leaders, executives). - Fluency in Portuguese and English. Benefits - Annual profit-sharing program - Health, dental, and life insurance with national coverage provided by VTEX - Annual budget for professional development - Language development incentive program (English, Spanish, Portuguese) - Flexible meal allowance - Extended parental leaves - Child-care assistance - Flexible work schedule and remote-first culture - Financial assistance to build your work-from-home setup - Wellness program - Free shipping on 1000+ VTEX stores

Role Description As a Staff Product Manager for Ads, you will play a key role in shaping VTEX’s Retail Media and Ads platform, helping build a scalable media hub that enables brands and industries to activate 360° media strategies directly within commerce experiences. This role focuses on Onsite Ads, where VTEX operates as a media buying engine, connecting advertisers, retailers, and shoppers across high-impact commerce touchpoints. You will lead the product vision and execution for a domain that already serves major global brands. With a strong focus on stakeholder management, strategy, and execution, you will ensure the Ads product evolves toward a 2026 vision, balancing short-term performance needs with long-term platform scalability — including the impact of LLMs and AI on the ads and retail media ecosystem. What You Will Do - Own and evolve the Onsite Ads product, acting as the guardian of its long-term vision and ensuring alignment with VTEX’s revenue and growth strategy. - Define and execute the product roadmap for the next 6–12 months, while shaping a clear and scalable 2026 vision for Retail Media at VTEX. - Translate complex customer and business needs into clear product priorities, ensuring visibility and alignment across Engineering, Sales, Customer Success, and Growth teams. - Work closely with advertisers, retailers, and internal stakeholders to balance performance, campaign needs, and platform evolution. - Partner with Engineering to deliver high-impact solutions, leveraging your technical background and understanding of ads and media systems. - Collaborate with Customer Success to improve how clients engage with the Ads product, clarifying ownership, flows, and expectations around product-related topics. - Evaluate and incorporate the impact of AI and LLMs on ads performance, campaign optimization, and media buying workflows. - Support internal team evolution, including collaboration with future PM roles. Qualifications - Experienced Product Manager with a proven track record in managing complex, large-scale ecosystems. - Proven ability to build and communicate product vision, translating strategy into execution in complex, multi-stakeholder environments. - Comfortable operating in a highly dynamic ecosystem involving advertisers, retailers, sales, customer success, and growth teams. - Strong stakeholder management skills, with the ability to align competing priorities and drive decisions forward. - Curious and critical about the role of AI and LLMs in the future of ads, retail media, and commerce. - Fluent in English. Benefits - Annual profit-sharing program and equity eligibility. - Health, dental, and life insurance with national coverage provided by VTEX. - Annual budget for professional development in Tech. - Language development incentive program (English, Spanish, Portuguese). - Flexible meal allowance. - Extended parental leaves. - Child-care assistance. - Flexible work schedule and remote-first culture. - Financial assistance to build your work-from-home setup. - Wellness program. - Free shipping on 1000+ VTEX stores.

ABOUT THE ROLE As an Engineering Manager for Cloud Storage, you will lead the core team responsible for the data backbone of our platform. We are looking for a platform-minded leader to manage an ecosystem that encompasses everything from SQL (Aurora, Postgres, SQL Server) and NoSQL (Redis, DynamoDB) to Search Engines (OpenSearch, Apache Solr) and Object Storage. You will manage a squad of infrastructure and software engineers, acting as a true Platform Engineering team. Your ultimate mission is not just to keep the databases running flawlessly, but to drastically increase developer velocity. You will achieve this by building autonomous "storage-as-a-service" environments, creating self-service tooling, and maintaining the integration libraries and SDKs that allow our product squads to ship features faster and with confidence. WHAT YOU WILL DO - Manage, mentor, and grow a mixed team of software and infrastructure engineers, fostering a culture of technical excellence and automation. - Build the strategic roadmap for our entire storage ecosystem, defining architecture patterns, capacity planning, and the evolution of our SQL, NoSQL, Search, and Object Storage solutions. - Treat infrastructure as a product. Oversee the development of integration libraries, APIs, and "golden paths" that reduce cognitive load for developers and accelerate product delivery. - Guarantee high availability, performance, and resilience across all data layers in a large-scale, high-volume environment. - Identify operational bottlenecks and create a backlog focused on replacing manual requests with automated, self-service solutions. WHO YOU ARE - You have strong background in Software Engineering and Platform/Infrastructure engineering, knowing how to apply software principles to operations. - You are a seasoned Engineering Manager with a proven track record of managing people, performance, and delivering complex technical projects. - You have deep, hands-on experience dealing with massive scale across diverse data engines: Relational (e.g., PostgreSQL, Aurora), NoSQL (e.g., DynamoDB, Redis), Search (e.g., OpenSearch, Solr), and Object Storage. - You understand that your customers are other developers. You have experience maintaining integration libraries or internal developer platforms. - You are hands-on and curious about using AI/LLMs, automation, and modern dev tools to boost your team's speed and quality, while staying thoughtful about responsible use. - Fluent English: You are capable of collaborating and communicating effectively in a global environment. ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com. BENEFITS - Annual profit-sharing program and equity eligibility - Health, dental, and life insurance with national coverage provided by VTEX - Annual budget for professional development in Tech - Language development incentive program (English, Spanish, Portuguese) - Flexible meal allowance - Extended parental leaves - Child-care assistance - Flexible work schedule and remote-first culture