Voyage Advisory

• Serve as a trusted advisor to client leadership and VHA stakeholders, providing practical, mission-focused support • Plan, manage, and execute enterprise-level healthcare transformation initiatives from concept through implementation • Lead and contribute to multiple concurrent projects, rapidly establishing structure, scope, and execution plans • Coordinate across VHA program offices, field operations, and external partners to align goals, manage dependencies, and drive decisions • Apply program management, industrial engineering, and healthcare systems engineering principles to design safe, comprehensive, and efficient solutions • Deliver enterprise program and project management services, often driven by legislation, policy changes, and executive direction • Identify and manage risks, resource constraints, and budget considerations across competing priorities • Produce high-quality, executive-ready deliverables that inform decisions and advance mission outcomes • Adapt quickly as priorities shift, providing concierge-level support to leadership and program teams

• Design, configure, and implement solutions within Genesys Cloud CX , including contact flows, integrations, and platform capabilities • Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions • Build and enhance IVR/IVA solutions , including AI and speech-enabled capabilities • Translate business requirements into technical designs and implement within the platform • Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience • Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way • Collaborate with cross-functional teams to ensure scalable, maintainable solutions

• Assess and validate metadata architecture within M-Files, ensuring it is structured for scalability, usability, and long-term governance • Evaluate and verify workflow configurations, including logic, states, transitions, and automation rules • Provide expert guidance on best practices for metadata-driven systems, including object types, class structures, and relationships • Review multiple architectural approaches in a test environment, offering recommendations on optimal design • Identify risks, gaps, or inefficiencies in current configurations and propose improvements • Support preparation for system validation and user testing, ensuring configurations are production-ready • Collaborate with internal stakeholders to align technical design with business requirements

• Creation of presentations and reports for clients • Review of subjective and objective operational information • Facilitate client workshops and interviews • Write user stories and use cases • Analysis of client financial and operational data • Work with client to perform business process modeling activities • Work on new software implementation projects

Finance & Accounting Business Systems Analyst Consultant Our consultancy is looking for highly motivated and talented Business Systems Analysts Consultants with a finance/accounting background. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. Ideal candidates would possess 5-10 years of business systems analysis experience in a finance/accounting environment, with insurance industry experience a plus. Candidates should have a strong familiarity with Process Flow Diagramming as well as Six Sigma and process standardization/improvement experience. Candidates should have a strong comfort level with working with and analyzing large sets of data, as well as solid organizational and requirements elicitation skills. We are looking for candidates with a strong finance knowledge and a working knowledge of GAAP standards. Ideal candidates will have exceptional interpersonal, verbal communication and presentation/storytelling skills to be able to help facilitate elicitation and read-out sessions with the project leadership team. Additionally, candidates should have excellent relationship-building skills to build trust and facilitate shared understanding and buy-in with business process owners. A client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment are key. Some of the key systems this person may be working with include VRC’s Velocity or Verity Systems, Kyriba, Blackline, Prism and Accounting Center ,the Workday Financial Management platform, InsCipher, and AMS360. PRIMARY RESPONSIBILITIES - Interviewing stakeholders from different profit centers to identify current state finance workflows. - Review workflows including invoicing, cash application, AR processing, AP procurement and management, monthly close and reporting, treasury management, etc. - Requirements gathering. REQUIRED SKILLS - Bachelor’s degree in a relevant field. - Business Systems Analysis experience in finance/accounting. - Strong finance knowledge and a working knowledge of GAAP standards. - Business Systems Analysis experience working in the insurance industry a plus. - BSA experience, including requirements gathering and documentation. - Process flow diagramming experience, MS Visio experience preferred. - Six Sigma and process standardization/improvement experience a plus. - Demonstrated experience working with and analyzing large sets of data. - Strong facilitation skills, and solid verbal and written communication skills. - Strong Word and PowerPoint skills. - Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it. - Strong relationship building between internal customers, vendors and employees. - Client-facing experience. COMPENSATION This position is 100% remote and will include a base salary and full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match. LOCATION This position is 100% remote.

Our consultancy is looking for highly motivated and talented Production Support Business Analysts. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. The Production Support BA will support our client’s policy administration and underwriting systems. This role requires someone who can work moderately independently while collaborating closely with the technical team and stakeholders. This role is multi-faceted and requires a BA who has strong organization and time/task management skills. Experience in eliciting and documenting complex requirements for system enhancements/new features Experience with application issue triage and root-cause analysis Ability to work with development/technical teams to resolve defects Skilled in managing support tickets and queues, including small enhancements/change requests Strong user support and communication abilities Ability to translate technical fixes into business‑friendly messaging Strong communication, active listening, and follow‑through Personable demeanor and a positive attitude Ability to work independently with minimal supervision Strong accuracy and quality-focused mindset Balanced in both functional and technical BA competencies Strong prioritization, task/time management, and follow through Experience with stakeholder meeting facilitation to define requirements Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required) Commercial or personal insurance experience is preferred (not required) Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)