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Momentum Life Sciences logo
Momentum Life Sciences

Leading Provider of Patient Engagement Solutions

Director, Client Solutions

DirectorDirectorFull TimeRemoteLeadTeam 51-200Since 1995H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

63 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Director, Client Solutions

Momentum Life Sciences

• The Director of Client Solutions has ownership and accountability for all activities related to the execution, implementation, and success of assigned accounts. • This role will articulate the value MLS (Momentum Life Sciences) can deliver to confidently upsell new product offerings, have a strong ability to make decisions in ambiguous situations, and have outstanding interpersonal skills to juggle multiple priorities. • Ability to build Sr. level relationships. • Engage and influence at a senior level with confidence and a strong ability to network and build relationships across all levels of the organization. • Providing client oversight, engagement, management, and ongoing communication ability to deeply understand a clients business and articulate the value MLS can deliver through analyzing and packaging data to deliver a compelling value story; data minded with ability to build and implement a measurement strategy that consistently communicates value and evaluates the project against the objectives. • Intellectually curious demonstrating a strong ability to ask the right questions on your feet, always looking for ways to improve and innovate on our offerings, and confidently upsell new enhancements to grow the business. • Persistent & resilient displaying personal conviction, ownership, and sense of urgency to deliver results. • Ability to independently make decisions in the most ambiguous situations. • Responsiveness to client needs; fast is better than slow; energized by new challenges and rallying others to seize the opportunity. • Accountable to review and monitor sales forecasts, management fees, hour tracking, and utilization to ensure client goals are met within budget. • Develop scope of services and communicate with clients around statement of work, budget, and any additional fees associated with the project; responsible to oversee project management of all brand/network initiatives which includes meeting regularly with the project team to understand status, barriers, creativity solve problems, etc. • Responsible to run effective kickoff meetings and regular progress update meetings with applicable internal stakeholders. • Responsible for directing Project Managers on job-specific metrics and goals. • Departmental responsibilities to include interviewing, training, managing, coaching, and evaluating staff

Job Requirements

  • Bachelors degree with minimum 7 years of related agency and life sciences experience
  • Agency, life sciences, and/or healthcare account management
  • Ability to flex up and flex down as needed
  • Demonstrated experience in retention and growth of accounts
  • Proven experience with data analysis
  • Strong financial acumen
  • Excellent communicator with presentation experience to multiple audiences
  • Proven adaptability to changing business demands and product relevance in a fast paced environment
  • Team and solution oriented
  • Detail oriented, highly accurate, and strong organizational and customer service skills
  • Highly adaptable, flexible, and ability to prioritize multiple tasks while working in a fast paced environment
  • Leadership or supervisory experience
  • High learning agility
  • Advanced knowledge of Microsoft Office

Benefits

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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