Veritext Canada

• Respond to all client requests received via email and/or phone queue timely • Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution • Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders • Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team • Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

• Respond to all client requests received via email and/or phone queue timely • Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution • Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders • Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team • Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

• Develop, manage, and continuously improve core Learning & Development programs aligned with business priorities. This includes identifying resource needs, managing project schedules, and measuring program effectiveness. Programs may include onboarding, leadership and manager development, coaching, continuing education, certifications, and content curation. • Partner with cross-functional teams and leaders to understand business challenges, anticipate capability needs, and co-create learning solutions that drive performance and support change initiatives. • Design and build engaging, learner-centered L&D content and resources across multiple modalities (in-person, virtual, eLearning, blended, coaching, job aids, and performance support tools), applying adult learning principles and learning science. • Facilitate and/or deliver live training sessions, workshops, and cohort-based learning experiences in both in-person and virtual environments, adapting delivery to diverse audiences. • Use data, feedback, and learning analytics to evaluate program effectiveness, track outcomes, and continuously improve learning experiences. • Leverage learning technologies (e.g., LMS/LXP, digital content platforms) and explore AI-enabled tools to enhance learning design, personalization, and efficiency. • Enable managers and leaders to reinforce learning through toolkits, coaching guides, and practical application resources.

• Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs.

• Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs.

• Develop, manage, and continuously improve core Learning & Development programs aligned with business priorities. This includes identifying resource needs, managing project schedules, and measuring program effectiveness. Programs may include onboarding, leadership and manager development, coaching, continuing education, certifications, and content curation. • Partner with cross-functional teams and leaders to understand business challenges, anticipate capability needs, and co-create learning solutions that drive performance and support change initiatives. • Design and build engaging, learner-centered L&D content and resources across multiple modalities (in-person, virtual, eLearning, blended, coaching, job aids, and performance support tools), applying adult learning principles and learning science. • Facilitate and/or deliver live training sessions, workshops, and cohort-based learning experiences in both in-person and virtual environments, adapting delivery to diverse audiences. • Use data, feedback, and learning analytics to evaluate program effectiveness, track outcomes, and continuously improve learning experiences. • Leverage learning technologies (e.g., LMS/LXP, digital content platforms) and explore AI-enabled tools to enhance learning design, personalization, and efficiency. • Enable managers and leaders to reinforce learning through toolkits, coaching guides, and practical application resources.

• Providing our clients with exceptional service is the foundation of our business. • In Quality Assurance, associates are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. • Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. • Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to the role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs.