Verified Credentials

Role Description Provide support for internal end users by diagnosing and resolving software-related issues. Identify, track, and help resolve defects throughout the software development lifecycle. Collaborate with cross-functional teams to ensure product reliability, performance, and compliance with business requirements. Maintain effective communication and documentation practices to support continuous improvement and efficient service delivery. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Serve as a direct point of contact for end-user technical support, resolving incidents and service requests in a timely and professional manner to minimize operational disruptions. - Diagnose and resolve issues related to standard software applications and integrated business systems to support day-to-day operational needs. - Document detailed, reproducible bug reports and collaborate with developers for resolution. - Conduct root cause analysis and escalate high-risk defects to appropriate stakeholders. - Manage and respond to support tickets in a timely manner, prioritize workload based on impact and urgency, and escalate issues as needed. - Document procedures, technical resolutions, and support trends to improve service delivery and knowledge sharing. - Provide clear, courteous communication and maintain ownership of issues through resolution to ensure a positive team member experience. - Track service delivery metrics and contribute to achieving team goals and KPI targets. - Promote a shared sense of purpose and collaboration by communicating openly with the IT team and internal stakeholders. - Provide regular updates to the Software Business Analyst Manager on issue trends, project status, and risks. - Review logs and monitor scheduled processes to proactively identify emerging issues. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Required Skills - Proficiency in troubleshooting software configurations and specific use-case related issues. - Strong written and verbal communication skills with a focus on clarity, professionalism, and customer service, and the ability to explain technical issues to non-technical stakeholders. - Ability to document processes and technical steps clearly and concisely. - Demonstrated ability to prioritize tasks, manage time and multiple tasks effectively, and work independently in a fast-paced environment. - Strong analytical and troubleshooting skills, with a methodical approach to problem-solving. - High attention to detail and a proactive mindset for identifying edge cases and potential risks. - Demonstrated ability to work both independently and collaboratively in a fast-paced environment. - Familiarity with browser developer tools and web application behavior. - Willingness to learn and adapt to evolving technologies and processes. Required Education and Experience - Associate degree in Computer Science, Information Technology, or a related field, or 3+ years of experience in software, technical, or application support within a SaaS-based environment. - Experience working in cross-functional teams across the software development lifecycle. - Experience supporting enterprise applications, ideally in a regulated environment such as a Consumer Reporting Agency (CRA). Physical and Mental Demands - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 10 pounds on an occasional basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs.

Role Description Provide leadership and direction for the Business Solutions team by overseeing daily operations, ensuring the successful execution of business and technical initiatives, and managing vendor relationships. Drive efficiency, innovation, and process improvement through effective collaboration, while developing the team to deliver high-quality solutions that support organizational goals. Supervisory Responsibility - Supervises team members by directing their work in a way that ensures the success of the business and actively supports their professional development. Essential Duties - Lead and manage the Business Solutions team, including Specialists and Senior Specialists, by providing coaching, mentorship, and development opportunities to maximize individual and collective performance. - Conduct regular one-on-one and team meetings to review goals, initiatives, and performance metrics, ensuring alignment with departmental and organizational priorities. - Oversee onboarding, training, and development of new team members, fostering a culture of accountability and growth. - Manage vendor relationships by monitoring performance, budgets, and quality standards, while driving cost and process efficiencies. - Collaborate with cross-functional departments as the Business Solutions subject matter expert, providing strategic input and solutions to support business needs. - Lead process improvement initiatives, including the development, documentation, and enforcement of policies, procedures, templates, and job aids. - Oversee projects and ensure deliverables meet established timelines, budgets, and quality expectations. - Analyze team and departmental performance metrics, including KPIs and productivity, to identify trends and drive continuous improvement. - Provide leadership in implementing new products, vendors, and platform requirements. - Support organizational goals by ensuring timely communication, stakeholder updates, and transparent collaboration across all levels of the business. - Promote a shared sense of purpose and teamwork through clear communication strategies, encouraging engagement and productivity across the team. - Provide regular updates to the Director of Business Solutions on team performance, key initiatives, and identified risks or opportunities. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Required Skills - Demonstrate strong leadership skills, with the ability to motivate, inspire, and hold team members accountable. - Communicate effectively with all levels of the organization, responding promptly and keeping stakeholders informed. - Apply advanced project management skills to oversee multiple initiatives and staff requests simultaneously. - Think critically to provide innovative, strategic, and cost-effective solutions to business challenges. - Deliver effective presentations and training tailored to different audiences. - Collaborate effectively across departments and vendor relationships to achieve shared goals. - Proficiency in Microsoft Suite and related business applications. Required Education and Experience - Bachelor's degree in Business, Management, or 5+ years of experience in business/systems analysis, project management, or related role. - 2+ years of experience in a management or people-leader position. - Proven experience implementing new products, vendor solutions, or platform requirements. - Experience writing and enforcing policies, procedures, and functional requirements. Travel Requirements - Occasional travel up to 25% of the time. Use of a personal vehicle may be required. - Willingness and ability to travel overnight to client meetings, conferences, and tradeshows. Physical and Mental Demands - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 20 pounds on an occasional basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs.

Role Description Process, research, and complete a wide range of background screening products by following established workflows to support accurate, timely, and compliant fulfillment of background screening orders. Coordinate with external sources, vendors, and internal systems to ensure consistent execution and quality outcomes. Supervisory Responsibility: Does not directly supervise team members. Essential Duties - Conduct a variety of background screening product types, including but not limited to: - Abuse searches - Address history traces - Professional license verifications - Workers' compensation searches - Criminal searches - Drug testing components - Employment and education verifications - Personal references - Accurately document verified information in the company's internal background screening system, ensuring attention to detail and adherence to data security protocols. - Consistently meet average daily production requirements by using consistent and repeatable processes. - Respond to incoming inquiries from clients and candidates, providing professional and timely communication. - Perform thorough online research utilizing public and private databases to gather verification information as required. - Collaborate with internal teams to complete departmental tasks and support various ongoing projects. - Maintain compliance with applicable federal and state regulations, industry standards, and company policies throughout the verification process. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Qualifications - Strong attention to detail and accuracy in documenting verified information while adhering to data security protocols. - Proficiency in conducting verifications through various communication channels, including phone, email, fax, and online platforms. - Ability to meet production requirements consistently by following efficient and repeatable processes. - Excellent communication skills to respond professionally and promptly to client and candidate inquiries. Requirements - High school diploma or GED equivalent. Physical and Mental Demands - Prolonged periods of sitting and standing at a desk and while working on a computer. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs.

About Us At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job Responsible for establishing a profound presence within assigned client accounts and overall account management, including proactive revenue generation/upsells/expansions, client retention and satisfaction, daily operational tasks and special projects as assigned to service the client. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Develop and maintain positive and trusted relationships with key client decision-makers, by demonstrating autonomy in managing client interactions and strategies to ensure client satisfaction and retention. - Independently grow existing book of business and procure additional revenue from assigned accounts through the introduction of new services, additional departments/locations, and other solutions, with limited oversight. - Conduct client account reviews and presentations to assess client needs and solidify client retention, traveling where/when needed, and exercising discretion in how best to approach client engagements. - Update and maintain all account information in real-time and track 100% of account management communication, including written records of all interactions, scope of work documents, recommendations, meetings, client decisions or approvals, etc, - Maintain up-to-date knowledge of all provided products, services, and client reports, exercising independent decision-making in delivering tailored solutions to clients. - Lead client initiatives by working collaboratively with all departments, clearly and accurately articulating client requests. - Proactively identify a root cause for client challenges/issues and independently drive a resolution that meets or exceeds the client's expectations, demonstrating problem-solving capabilities - Proactively and regularly meet with assigned accounts, autonomously determining the best approach to maintain client engagement and satisfaction. - Resolve client inquiries and challenges that frequently require analysis of situations and demand individual resourcefulness to determine the best course of action. - Communicate trends and recurring client concerns to leadership on an ongoing basis so they may be proactively addressed company-wide. - Ensure the timely and successful delivery of multiple client projects, requests, and needs without the loss of efficiency, accuracy, or composure. - Must preserve company assets by acknowledging and adhering to company policies. - Become proficient in utilizing a variety of client-facing systems and effectively train clients on those systems, while independently adapting training techniques to client needs. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Required Skills - Proven ability to independently build and maintain strong, long-term relationships with key client decision-makers, demonstrating strategic thinking and autonomy in managing client interactions. - Demonstrated success in independently identifying and securing upsell, cross-sell, and expansion opportunities, leveraging market insights and client needs to drive revenue growth. - Exceptional organizational skills and attention to detail, with the ability to accurately track, document, and manage all client interactions, scope of work, approvals, and strategic decisions in real-time. - Advanced problem-solving and decision-making skills, capable of independently assessing client challenges, identifying root causes, and implementing proactive solutions without direct oversight. - Expertise in autonomously managing multiple client projects and competing priorities, ensuring efficiency, accuracy, and composure in a fast-paced environment. - Excellent communication and presentation skills, with the ability to deliver compelling client account reviews, strategic recommendations, and high-impact reports both in-person and virtually. - High level of technical proficiency and adaptability in client-facing systems, with the ability to tailor training approaches to different client needs and optimize their user experience. Required Education and Experience - Bachelor's Degree in a relevant field preferred. - 1-3 years of previous account management experience. Travel Requirements - Occasional travel up to 25% of the time. Use of a personal vehicle may be required. - Willingness and ability to travel overnight to client meetings, conferences, and tradeshows. Physical and Mental Demands - Willingness and ability to travel overnight to client meetings, conferences, and tradeshows. - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 10 pounds on a regular basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.

Work Location: Remote Home Office At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job Responsible for driving growth and maximizing profitability within an assigned target market. Proactively identify and address prospective client needs with solutions that deliver consistent value and satisfaction. Identifies business opportunities, builds relationships with key decision-makers, and successfully closes business deals to meet or exceed sales goals. Essential Duties - Drive sales efforts to meet or exceed individual quotas while actively collaborating with team members to support the achievement of collective departmental goals. - Identify, qualify, and pursue prospective clients for new business through a combination of networking, cold calling, lead generation, and industry events. - Build and maintain a robust pipeline of prospective clients and manage the sales cycle from initial contact through contract negotiation and closing. - Implement the strategic sales plan to achieve company growth targets. - Develop strong relationships with key decision makers and influencers within target markets. - Demonstrate effective sales and consultative skills to determine and proactively address the service needs of potential clients in the targeted area. - Create and deliver compelling proposals and presentations tailored to the prospective client's needs, effectively communicating the value of our services to convert leads into signed sales agreements. - Lead negotiations on services, terms, and pricing to ensure the sales agreement is mutually beneficial and is within company expectations and legal requirements. - Produce complete and accurate documentation for all new sales agreements and supporting documents for implementation of new clients. - Possess thorough knowledge of the market and the solutions/services Verified Credentials and our competitors provide. - Ensure all communication on leads and opportunities is tracked 100% in the CRM. - Complete and submit timely and accurate weekly sales activity reports as required. - Encourage and contribute to a culture of teamwork by supporting other team members, sharing resources, and collaborating to benefit the entire team. - Foster strong internal relationships to leverage cross-functional expertise, drive coordinated efforts, and optimize the overall sales process to enhance client experiences and outcomes. - Remain highly self-motivated to achieve organizational goals over long selling cycles. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Required Skills - Excellent communication skills to clearly articulate services, address prospect pain points, and deliver compelling proposals that demonstrate value and drive conversions. - Proficiency in consultative selling, understanding client needs, and positioning solutions that provide consistent value and satisfaction. - Expertise in lead generation and prospecting through networking, cold calling, and industry events to identify and pursue new business opportunities. - Strong ability to build and maintain relationships with executive-level decision-makers and key influencers within target markets. - Deep market and competitive knowledge to effectively position solutions and stay ahead of industry trends. - Highly self-motivated and collaborative, consistently meeting sales targets while fostering teamwork and cross-functional coordination. - Strong time management and organizational skills with the ability to prioritize tasks, manage multiple client opportunities simultaneously, and meet deadlines in a fast-paced, goal-driven environment. Required Education and Experience - High school diploma or GED equivalent - 3+ years of business-to-business consultative sales experience selling a service - 1-3 years of selling to Human Resources – Preferred Travel Requirements - Occasional travel up to 20% of the time. Use of a personal vehicle may be required. - Willingness and ability to travel overnight to client meetings, conferences, and tradeshows.

Work Location: Remote Home Office About Us At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job Supports the Go-To-Market organization by reviewing and validating deal structure, pricing, and documentation prior to implementation. This role ensures deals are accurately configured, compliant with pricing and margin guidelines, and fully documented before being submitted for setup. Serves as a quality-control checkpoint that protects margin, reduces downstream errors, and improves speed-to-revenue across all customer types. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Validate all deals prior to submission for setup, ensuring accurate pricing, product configuration, customer type alignment, and approved exceptions by comparing submissions against established pricing. - Review documentation and coordinate with the Sales team to ensure proper use of pricing tools, pricing sheets, and approved workflows. - Prepare, review, and maintain all required deal documentation, including pricing workbooks, amendments, addenda, and supporting administrative paperwork to ensure completeness and accuracy. - Partner closely with Sales, Client Success, Strategy, and BSD to ensure clean handoffs and readiness for implementation for all customer types. - Identify discrepancies, gaps, or risks in deal submissions and resolve or escalate them prior to downstream processing. - Support expansions, migrations, reactivations, and package changes across all customer types when assigned. - Maintain clear audit trails and documentation within HubSpot and related systems to support tracking, reporting, and review. - Surface recurring issues and contribute to process improvements that reduce rework and increase efficiency. - Maintain up-to-date knowledge of all provided products, services, and client reports to ensure deal reviews are completed accurately and in accordance with defined requirements. - Lead client initiatives by working collaboratively with all departments, clearly and accurately articulating client requests. - Ensure the timely and successful delivery of multiple client projects, requests, and needs without the loss of efficiency, accuracy, or composure. - Preserve company assets by acknowledging and adhering to company policies, including established pricing, approval, and documentation requirements. - Become proficient in utilizing a variety of client-facing systems and effectively train clients on those systems. - Perform assigned daily operational tasks and special projects to improve client experience. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Skills Required - Strong attention to detail with the ability to validate complex pricing, deal structures, and contract documentation against established guidelines. - Working knowledge of sales processes, pricing models, and approval workflows. - Highly organized and deadline-driven, with the ability to manage multiple priorities and client projects simultaneously while maintaining accuracy and efficiency. - Comfortable identifying non-compliant items and escalating them when deals or requests do not meet defined requirements. - Ability to collaborate cross-functionally and communicate clearly with internal teams and clients. - Strong documentation and tracking skills, ensuring all client interactions, scope changes, approvals, and decisions are captured accurately and in real time. - Confident communicator with the ability to present client reviews, reports, and recommendations effectively in both virtual and in-person settings. - High level of technical proficiency in client-facing systems and tools, including the ability to support adoption and maximize efficiency. Required Education and Experience - Bachelor's Degree in a relevant field preferred. - 1-3 years of previous account management experience. Physical and Mental Demands - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 10 pounds on a regular basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.

Work Location: Remote Home Office About Us At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job The service liaison between the client and Verified Credentials. Delivers exceptional client-centric service by delivering prompt and effective solutions, through clear communication, reducing the need for repeat inquiries, and striving for all support related interactions to be resolved on the first contact. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Develop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls, emails, and chat in a professional manner and per training guidelines. - Utilize resources to personalize interactions with clients while using a proactive and positive approach. - Respond promptly to incoming calls, voicemails, emails, and chat inquiries. - Effectively track and disposition incoming calls, emails, and chats in the organization's CRM system. - Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty. - Keep leadership informed of issues or inquiries that indicate potential client dissatisfaction. - Process drug testing and health screening service orders in a compliant manner that meets or exceeds departmental standards. - Provide additional service recommendations to existing accounts. - Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth. - Stay informed of current policies and procedures. - Continue professional development through ongoing training and education, along with cross training to aid other operational departments. - Other duties as assigned. Required Skills: - Self-motivated, eager to take initiative, and committed to delivering exceptional client experiences. - Positive team play with excellent interpersonal skills to engage professionally with clients and business units. - Strong written and verbal communication, problem solving, and multi-tasking abilities. - Intermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients. Required Education and Experience - High school diploma or GED equivalent - 1-2 years' experience in client service and data entry. Physical and Mental Demands - Maintain a professional demeanor, attitude, and appearance. - Prolonged periods of sitting and standing at a desk and while working on a computer. - Ability to lift up to 10 pounds on an occasional basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of quality and productivity. - Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.

Work Location: Remote Home Office About Us At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. Primary Purpose of the Job Verifies employment, academic, and other pre-employment information by contacting schools, businesses, individuals, and other entities by phone, email, fax, and websites. Supervisory Responsibility Does not directly supervise team members. Essential Duties - Conduct verification of candidate employment, education, personal references, and other pre-employment information by reaching out to relevant entities through phone, email, fax, or online communication. - Accurately document verified information in the company's internal background screening system, ensuring attention to detail and adherence to data security protocols. - Consistently meet average daily production requirements by using consistent and repeatable processes. - Respond to incoming inquiries from clients and candidates, providing professional and timely communication. - Perform thorough online research utilizing public and private databases to gather verification information as required. - Collaborate with internal teams to complete departmental tasks and support various ongoing projects. - Maintain compliance with applicable federal and state regulations, industry standards, and company policies throughout the verification process. - Stay informed of current policies and procedures. - Continued professional development through ongoing training and education. - Other duties as assigned. Required Skills - Strong attention to detail and accuracy in documenting verified information while adhering to data security protocols. - Proficiency in conducting verifications through various communication channels, including phone, email, fax, and online platforms. - Ability to meet production requirements consistently by following efficient and repeatable processes. - Excellent communication skills to respond professionally and promptly to client and candidate inquiries. Required Education and Experience - High school diploma or GED equivalent Physical and Mental Demands - Prolonged periods of sitting and standing at a desk and while working on a computer. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.