Venqtel Technology Services Pvt Ltd

Role Description The ideal candidate has a proven track record of implementing and supporting SAP Customer Service solutions with excellent knowledge of business processes and best practices in the Retail Electronics industry. As an SAP CS consultant, the candidate will be the subject matter expert in S/4 HANA Customer Service, with in-depth knowledge of Warranty, Service & Repair processes. Responsibilities include understanding business requirements, documenting requirements, and providing solutions. - Understanding the current Business Process on CS Module - Responsible for preparing Test Scripts based on Business Process Master List (BPML) for CS Module - Validation of existing CS masters & preparation of CS master data for Testing - Responsible for Unit Testing & Integration Testing - Responsible for testing & validating the Fiori Apps for CS Module - Worked closely with Customer service stakeholders to ensure all CS related scenarios are tested thoroughly and documented - Documenting Test results, preparation of User Manual, Issue Logs - Participate in project meetings and give regular updates to project stakeholders - Monitoring & Validation of all background Jobs - Resolve issues from stores, DCs, and Service Centers on Service notifications, Service orders, master data - Clear queue failures, stuck IDocs, update stock status errors Qualifications - Relevant Experience (in Yrs) 8 –10 years as SAP CS Consultant with: - At least 4 years of SAP SD & 4 Years in CS Experience - Functional experience in Retail operations/processes (Service Notification, Repair, Service Orders) - At least 1 end to end ECC /S/4HANA SAP implementation working as CS Consultant - Must work on Rollout and Support Projects - Excellent communication and interpersonal skills - Ability to work individually and collaborate with a team Requirements - SAP Customer Service - SAP SD - Equipment, functional location, article, price master data - Serial Number Management, Warranty & Repairs - Maintenance task lists and bills of materials (BOMs) - Service Notifications and Service Orders - Maintenance planning (preventive, corrective, predictive) - Service Order Settlement - Sales order periodic billing and pricing, return process - Data Exchange: Interfaces and Idos Monitoring - Good to have knowledge in S/4 HANA Activate Methodology - Good to have knowledge of Advance return management - Good to have knowledge in activating the Standard Fiori Apps of CS Module Transactions - Certification in SAP CS/PM module is an added advantage - Working experience in PM Module is an added advantage - Working Experience in Retail/Electronics industry is an added advantage Benefits - Salary: 2500000 - 3500000 INR Per annum

SAP Retail E-Commerce Architect / Sr.consultant Experience: 10 - 13 years Notice Period: Immediate Job Location: Offshore(Remote) Role: Architect / Sr.consultant Employment Type: Full time(contract) Duration: Long term(Min 1 Year) Position Summary: We are seeking an experienced SAP Solution Architect with deep expertise in the Retail industry, particularly in B2C environments with high-volume e-Commerce integrations. This role will be responsible for designing and overseeing end-to-end SAP solutions that support omnichannel retail operations, ensuring seamless integration between SAP systems and digital commerce platforms. ______________ Key Responsibilities: * Lead the architecture and design of SAP solutions across Retail business processes including Sales, Inventory, Pricing, Customer Experience, and Fulfillment. * Architect scalable and resilient integrations between SAP S/4HANA and third-party e-Commerce platforms. * Collaborate with business stakeholders to understand strategic goals and translate them into SAP solution designs. * Ensure SAP solutions support high transaction volumes, real-time data exchange, and optimized performance for B2C operations. * Define and enforce architectural standards, integration patterns, and governance models. * Provide technical leadership during SAP implementation, upgrades, and transformation projects. * Work closely with development teams to ensure alignment with architectural vision and business requirements. * Stay current with SAP innovations, especially in Retail and e-Commerce, and recommend adoption strategies. * Must possess hands-on experience in SAP CAR. Salary: 350000 - 550000 INR Per month