Utorg

The future of money is hybrid—and at Utorg, we aren't waiting for it; we’re building it. From our crypto card and non-custodial wallet to advanced crypto processing, we create tools that bridge the gap between traditional finance and the decentralized world. We focus on what truly matters: moving value, paying, saving, and earning safely. We move fast with a product-led mindset, but we never compromise on compliance or clarity. If you enjoy distilling complex financial infrastructure into simple, elegant solutions that drive business growth rather than restricting it, you’ll feel at home here. Location: Remote Reporting to: CTO Everyone passionate about innovation wants to make the world a better place. That is exactly what we are doing at Utorg. By developing innovative fintech products that bridge traditional finance and blockchain technology, we are creating a gateway that unlocks global opportunities for users and businesses alike. The Role We are looking for a QA Engineer (Manual) to join our engineering team. This is a hands-on position for someone who cares deeply about product quality, user experience, and reliability in a regulated fintech environment. You will collaborate closely with product, engineering, and customer-facing teams to define, execute, and improve test practices across web and mobile platforms. Mission - Ensure product releases meet high standards of quality, security, and compliance without slowing delivery cadence. - Act as the team's advocate for end-user experience and risk mitigation through rigorous manual testing and clear reporting. What you'll actually do - Test Strategy & Planning: Design and maintain test plans, test cases, and checklists for web and mobile features, prioritising risk-based coverage and regulatory requirements. - Manual Testing Execution: Execute exploratory, functional, regression, and acceptance testing across different environments and devices. Reproduce, triage, and track defects with clear reproduction steps and impact analysis. - Cross-functional Collaboration: Work with Product Managers, Developers, and Support to define acceptance criteria, participate in grooming sessions, and provide early quality feedback during discovery. - Release & Verification: Validate releases in staging and production (when required), perform smoke tests, and sign off on readiness for deployment according to release gates. - Documentation & Reporting: Maintain test documentation, produce actionable bug reports, and communicate quality metrics and release risk to stakeholders. - Continuous Improvement: Contribute to improving QA processes, introduce practical checklists and heuristics, and collaborate with engineers to increase testability and automation coverage over time. What you bring - Practical Experience: 5+ years in manual QA within mobile product teams, preferably in fintech or other regulated domains. - Testing Skills: Strong hands-on experience with exploratory, functional, regression and acceptance testing. Comfortable creating and executing clear, reproducible test cases. - Technical Understanding: Familiarity with APIs, basic backend concepts, and CI/CD practices enough to validate integrations and communicate effectively with engineers. - Tooling: Experience with bug-tracking and test-management tools (e.g., Jira). Basic knowledge of mobile device testing and browser devtools is required. - Communication: Excellent written and verbal English. The ability to present findings concisely to technical and non-technical stakeholders. - Mindset: Detail-oriented, pragmatic, and collaborative. You prioritise risk and impact, and you are comfortable saying "not ready" when quality is at stake. Key Success Metric (90 Days) - Defect Reduction: Clear reduction in production incidents related to areas you own and demonstrable improvements in pre-release defect detection. - Release Confidence: Consistent, timely sign-offs on releases with transparent risk assessment and minimal post-release hotfixes. What we offer - Work fully remote as part of an agile, international team reshaping the future of finance. - Competitive salary range based on individual performance review. - Opportunities for career progression and professional development in a forward-thinking fintech environment. - Ownership: Join a transparent environment that rewards open dialogue and measures your success by the visible impact. - Mission-critical Engineering: Contribute your expertise to fintech products where transparency, security, and technical savvy are foundational. If you are passionate about quality and want to help us build reliable, secure fintech experiences at scale, we’d love to hear from you. Please apply with a CV and a brief note about a testing challenge you solved.

At Utorg, we’re building the future of hybrid money—connecting traditional finance with blockchain and decentralised systems. Our products include a crypto card, a non‑custodial wallet and advanced crypto processing tools that enable secure movement of value. We move fast with a product‑led mindset, and we prioritise compliance and clarity. If you enjoy turning complex financial and regulatory requirements into reliable, scalable data solutions that enable business growth, you’ll fit right in. Location: Remote The role We are hiring a Senior Data Analyst (Finance & Regulatory Reporting) to join our team. This role focuses on analysing transactional and financial data to support statutory and regulatory reporting, financial close, reconciliations and management reporting. You will partner closely with Finance, Compliance, Risk and Data Engineering to deliver timely, auditable and insight‑driven reports that meet regulatory requirements in a fast‑moving fintech environment. Mission - Provide accurate, timely and auditable analyses and reports that support regulatory submissions, financial close and decision‑making across the business. - Ensure data integrity, traceability and reproducibility of finance reports, reducing manual effort and operational risk. What you'll actually do - Reporting Development: Design, develop and maintain finance and regulatory reports and dashboards using SQL and BI tools to serve Finance, Compliance teams. - Reconciliation & Variance Analysis: Perform deterministic reconciliations, investigate variances, identify root causes and propose corrective actions to close gaps between ledgers, payment processors and custody systems. - Regulatory Submissions Support: Prepare datasets and supporting documentation for regulatory reporting, ensuring controls and auditability. - Data Quality & Lineage: Define data quality checks, implement monitoring rules and document lineage for critical finance and compliance metrics. - Process Automation: Automate repetitive tasks and reporting workflows to reduce manual interventions and improve timeliness. - Stakeholder Collaboration: Work closely with Finance, Compliance, Product and Data Engineering to translate business requirements into analytic specifications and prioritise deliverables. - Ad hoc Analysis & Decision Support: Deliver clear, actionable analyses for budgeting, forecasting, regulatory queries and incident investigations. - Documentation & Audit Preparedness: Maintain clear documentation of methodologies, assumptions and data sources to support audits and regulatory reviews. - Mentorship & Best Practice: Share knowledge, promote analytical best practices. What you bring - Experience: 4+ years in data analysis, finance analytics or regulatory reporting within payments, fintech, banking or related financial services. - Technical Skills: Strong SQL skills and experience with BI/reporting tools (e.g. Looker, Tableau, Power BI). Familiarity with modern data stacks and data transformation tools (dbt, Airflow/Prefect or similar) is highly desirable. - Accounting & Reporting Knowledge: Solid understanding of general ledger concepts, reconciliations, cut‑offs and basic accounting principles. Experience supporting regulatory regimes relevant to payments/crypto is a plus. - Data Quality & Controls: Experience implementing data checks, reconciliation frameworks and documenting controls for auditability. - Problem Solving: Detail‑oriented, pragmatic and able to investigate complex data issues to produce clear conclusions and remediation plans. - Communication: Excellent written English. Able to present analyses and trade‑offs to non‑technical stakeholders and prepare documentation for audits and regulators. - Automation & Scripting: Comfortable with scripting (Python, SQL procedural or similar) to automate ETL, validation and reporting tasks. - Security & Compliance Awareness: Practical understanding of data protection, RBAC and privacy considerations in a regulated environment. Nice to have - Experience with streaming data and event schemas (Kafka, Kinesis) or working knowledge of Spark/BigQuery/Snowflake. - Prior experience in crypto payments, custody reconciliation or AML/transaction monitoring analytics. - Familiarity with regulatory reporting standards and formats (e.g. CTR/STR workflows, local payments reporting, or similar regimes). - Degree in finance, accounting, mathematics, computer science or a related discipline. What we offer - Work fully remote as part of an agile, international team shaping the future of finance. - Competitive salary range determined by individual experience and contribution. - Career progression with opportunities to grow into senior technical, management or cross‑functional roles. - Impact & ownership: Work on mission‑critical reporting where accuracy, transparency and compliance are essential. - Collaborative culture: Join a transparent environment that values open dialogue, experimentation and measurable impact. If you are excited by turning complex financial and regulatory requirements into reliable, auditable analysis and reporting, we’d love to hear from you. Please apply with a CV and a short note describing a reporting, reconciliation or regulatory challenge you led, your role and the technical approach you took.

Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses. We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an Customer Support Specialist (L1/L2) who will strengthen our team and contribute to the success of our products and the bright future of Web3. Key responsibilities: - Handling support tasks with control over resolution or escalation through the ticketing process. - Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. - Communication, monitoring and assistance to merchants. - Collaborating with other departments to address customer tasks and issues. - Expanding and maintaining an internal knowledge base to keep it up to date. - Work schedule 2/2 (night shifts 20:00 to 8:00 UTC+2) Required skills: - Proven experience in a similar customer support role within fintech, crypto environments. - English language proficiency at least B2+ level since we communicate with our customers in English. All communication with customers is via text, no voice chats. Also Russian language - spoken level C1 or higher, with strong written skills (able to write clearly and correctly). - Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why. - Strong knowledge of crypto payment processes and ability to analyze complex cases, disputes, and escalations. It's cool if you have: - Experience with Zendesk, Intercom, and Jira. - Diploma or Bachelors in STEM or business-related fields. - Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar. Why join the company? • Work with cutting-edge fintech product • Flexible remote work • Competitive salary with regular reviews based on your growth and contribution • Opportunities to deepen your expertise and expand your skills in international fintech products • Clear career paths: vertical growth within the team or horizontal moves across departments