US Fertility

Title: Financial Educator Remote Location: United States Department: Non-Clinical Job Description: Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Remote Financial Educator to join our team at US Fertility. - Schedule: Monday through Friday, from 7:00 AM to 3:30 PM Eastern Time This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You’ll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. In this role, the Financial Educator will: - Consult with patients regarding their benefits, coverage and financial options - Perform aspects of benefit verification and prior authorization - Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison - Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information What You’ll Bring We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: - Minimum 2 to 4 years of medical business office experience, with working knowledge of healthcare billing and collections, insurance/benefits, and patient interaction - Must have experience reading and understanding payer remittance advice. Includes the ability to differentiate between allowed charges, contractual adjustments, line item denials/reasons, patient responsibility (co-pay, co-insurance, and deductibles), etc. - Bachelor's Degree preferred - Experience working in an OB/GYN office is a plus - Excellent interpersonal skills required to communicate with departments, employees, physicians, managers, patients, and insurance companies - Strong oral and written communication skills, independent worker, detailed-oriented, computer savvy - Proficient with Microsoft programs, specifically Outlook, Microsoft Word and Excel - High level of customer service essential More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Full-Time Employees (30+ hours/week) - Medical, dental, and vision insurance - 401(k) with company match - Tuition assistance and professional development support - Performance-based bonus opportunities - Generous paid time off, paid holidays, and paid parental leave - Life and disability benefits - Fertility Discount Program - Employee wellness and recognition programs Part-Time Employees - 401(k) with company match - Performance-based bonus opportunities - Employee wellness and recognition programs Per Diem Employees - 401(k) with company match - Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

• Act as a liaison between vendors and clinical staff when new updates and workflow changes occur • Act as a system administrator for creating and maintaining user credentials and access privileges in relevant systems • Collaborate with Health Informatics and Integrations Manager to support integration efforts including supporting new lab equipment and new practices • Function as an LIS Super User aiding clinical staff as needed • Collaborate with leadership across all departments on enhancement initiatives, including participating in User Acceptance Testing and reviewing corresponding release notes • Support and help troubleshoot end user needs related to the LIS and supported applications • Collaborate with Clinical Operations and Clinical Education teams to update, add, and/or delete protocols, templates, and/or other pertinent clinical information within the LIS • Work with the USF IT department to implement new LIS clinical programs and educate staff on the use of new programs

• Consult with patients regarding their benefits, coverage and financial options • Perform aspects of benefit verification and prior authorization • Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information

• Conduct regular visits to OB GYN offices and other referring providers to promote our services, establish partnerships, and strengthen existing relationships • Visits include office calls, luncheons, dinners, open house events, preceptorships, and meetings • Organize and manage educational opportunities (i.e., webinars, seminars) for referring providers and potential patients • Use market and competitive intelligence as well as internal data, create and maintain territory call routing plan to achieve goals • Maintain accurate records of visits, interactions, and partnership activities • Tailor messaging and strategy based on US Fertility service differentiators, knowledge of territory, and evolving market factors • Drive annual territory competitive analysis • Analyze market trends, competitor activities, and industry developments to inform strategies and identify growth opportunities • Work closely with US Fertility physicians to establish individual account strategy & target accounts • Maintain up-to-date records and contact information for each provider account in Salesforce • Monitor referral volume and tailor strategy and prioritize activity based on data • Able to interpret reporting and find data-driven insights to drive actions • Leverage industry partners and local employers as applicable to enhance referrals, expand reach, and grow brand awareness • Work with the marketing team to design and deliver territory-specific provider collateral tailored to local needs • Deliver weekly activity reports and monthly expense reports • Manage field territory budget • Be prepared to speak to referral results and trending at quarterly director/physician meetings • Maintain professional, fertility and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

Title: Practice and Physician Relations Specialist Location: United States Department: Non-Clinical Full-Time Remote Job Description: Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Practice and Physician Relations Specialist to join our remote team at US Fertility. - Schedule: Monday through Friday, 9:00 AM to 5:00 PM This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You’ll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. In this role, the Practice and Physician Relations Specialist will: - Partner with the Practice and Physician Relations Manager to support physician-facing marketing initiatives across all practices - Help translate physician and practice needs into content, communications, and marketing support that aligns with growth goals and brand standards - Serve as a day-to-day support resource for physicians, executive directors, and internal stakeholders, helping keep high-priority initiatives moving forward - Develop and coordinate physician-specific social media content in partnership with the social media team, with a focus on individual physician visibility rather than practice social media channels - Work directly with physicians to identify content opportunities that highlight thought leadership, patient education, and brand visibility - Edit and produce video content for physician marketing initiatives, including educational videos, social reels, event-related content, and other campaign assets - Support video project coordination from concept through final delivery, helping ensure timelines, messaging, and stakeholder feedback stay aligned - Represent the organization at national and regional conferences, including booth support, attendee engagement, physician coordination, and on-site marketing execution - Assist with planning and execution for major conferences and events, including content support, logistics coordination, and follow-up needs - Prepare presentations, content summaries, talking points, and other materials for physician and executive audiences as needed - Collaborate across the marketing team to ensure physician-related projects are aligned with broader campaign, content, and social priorities - Maintain a polished and professional presence in interactions with physicians, practice leaders, and executive stakeholders What You’ll Bring We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: - 4 to 7+ years of experience in healthcare marketing, content strategy, physician relations, or a related field - Fertility marketing experience preferred - Experience working directly with physicians, healthcare leaders, or executive stakeholders - Experience developing or coordinating social media content for individual thought leaders, experts, or physicians - Video editing experience required - Experience supporting an organization at conferences, trade shows, or national meetings - Strong written, verbal, and interpersonal communication skills - Strong project management and organizational skills, with the ability to manage multiple priorities at once - Ability to work collaboratively across teams and adapt quickly in a fast-paced environment - Willingness to travel as needed More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Full-Time Employees (30+ hours/week) - Medical, dental, and vision insurance - 401(k) with company match - Tuition assistance and professional development support - Performance-based bonus opportunities - Generous paid time off, paid holidays, and paid parental leave - Life and disability benefits - Fertility Discount Program - Employee wellness and recognition programs Part-Time Employees - 401(k) with company match - Performance-based bonus opportunities - Employee wellness and recognition programs Per Diem Employees - 401(k) with company match - Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

• Manage full-cycle recruiting for management, professional, and administrative roles, ensuring timely, high-quality hires aligned with US Fertility values • Source and build pipelines of top talent for current and future needs using diverse channels and recruitment technologies • Screen, interview, and assess candidates while partnering with hiring managers and maintaining strong relationships with healthcare professionals, community organizations, and referral sources • Track, analyze, and report on recruiting metrics (e.g., time-to-fill, quality, diversity, and cost effectiveness) to drive continuous improvement and ensure compliance with policies and regulations • Support onboarding and new hire orientation, as well as broader HR programs, policies, and performance management initiatives • Contribute to HR projects, departmental goals, and process improvements while staying current on industry trends and employment laws • Participate in meetings, maintain accurate documentation and reporting, and perform other related duties as assigned

• Lead high-impact work advocacy, policy, and organizational strategy • Leading FPA’s national strategy and advocacy agenda • Monitoring and responding to federal and state policy developments affecting fertility care • Developing policy positions, issue briefs, and model legislation • Building and mobilizing a national network of advocates and members • Leading rapid-response advocacy initiatives and coalition-building efforts • Overseeing communications strategy, messaging, and public engagement • Planning and executing Advocacy Days, trainings, and stakeholder events • Directing political fundraising strategy and ensuring regulatory compliance • Overseeing organization operations, budgeting, and financial reporting

• Collect, manage, and maintain all data and statistics required for compliance with SART regulations • Stay current on all SART guidelines and implement updates as requirements evolve • Collaborate with nursing and embryology teams to ensure accurate and timely data entry into Resource/FERT and other reporting systems • Coordinate and report all required data and outcome statistics to meet New York State regulations related to donor egg and donor sperm use in IVF and IUI • Ensure compliance with four-day prospective reporting requirements to SART • Accurately close ART cycles and report outcomes in accordance with SART standards • Maintain adherence to SART, CDC, and NASS (National ART Surveillance System) guidelines, ensuring timely and accurate reporting • Prepare and submit delivery outcome requests to clinical teams based on practice needs • Provide administrative support to the VP of Nursing and Clinical Services • Obtain and distribute laboratory reports requested by clinical staff • Manage the Prescription Monitoring Program (PMP) Registry, including entering all controlled substance prescriptions on a daily basis and responding to New York State inquiries regarding patient prescriptions • Oversee the WIN Fertility Patient Portal and treatment outcomes processes, including receiving and routine treatment request forms to patient coordinators, completing treatment outcome forms as requests, and partnering with the Finance team to ensure accurate billing • Coordinate Progyny treatment outcome requests and provide necessary medical records to the Progyny coordinator • Support additional clinical compliance projects and initiatives as needed

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Contracting Specialist to join our team at US Fertility working Remote. - Schedule: Monday through Friday, 8:00 AM to 5:00 PM This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You’ll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. In this role, the Contracting Specialist will: - Negotiate and support new and existing Managed Care agreements, including strategy development, contract language review and redlining, pricing, and operational components across current markets, expansions, and market realignment initiatives - Perform full life-cycle contract management, including development, review, execution, and post-implementation monitoring - Serve as a key liaison between the organization and payers for contract negotiations, operational issues, and compliance, maintaining strong relationships and effective communication - Represent the organization in establishing and maintaining business relationships with payers, providers, and other stakeholders - Provide technical support in developing, organizing, processing, and executing contracts; facilitate approval processes from pre-contract through post-signature phases - Ensure accurate data entry of contract terms and specifications into contract management systems and maintain completeness of all contracting processes - Review, interpret, analyze, and negotiate contract terms; resolve contractual and operational issues in alignment with organizational and regulatory requirements - Maintain knowledge of payer policies, reimbursement methodologies (fee-for-service, case rates, and infertility-specific bundled/S-Code arrangements), and applicable federal, state, and local regulations - Perform contract modeling and analyze claims data, reimbursement trends, and contract performance to evaluate financial impact, identify risks, and support negotiation strategy - Monitor and track contract performance, including financial outcomes, and support ongoing evaluation of payer reimbursement and fee schedules - Identify gaps and recommend enhancements to contracts, services, workflows, and operating procedures to improve reimbursement accuracy and operational efficiency - Collaborate with cross-functional teams, including revenue cycle, credentialing, operations, and leadership, to support contract implementation and ensure compliance - Coordinate and communicate contract terms, medical policy updates, and billing requirements to relevant departments to support accurate execution - Assist in resolving payer-related and operational issues, including billing, claims, authorization, credentialing, and noncompliance concerns - Support market expansion and new practice integrations by assessing payer coverage, identifying gaps, and providing participation recommendations - Maintain reporting on contract status, negotiations, and key initiatives - Build and maintain productive working relationships with internal teams, external partners, vendors, and stakeholders - Support strategic initiatives and align contracting activities with organizational business goals - Participate in internal and external meetings; represent Managed Care in discussions related to contracting and operations - Respond to payer, provider, and internal inquiries, providing timely and effective issue resolution - Perform additional duties as assigned What You’ll Bring We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: - Bachelor’s degree with 3–5 years of relevant experience, or associate degree / equivalent experience with 5–8 years of relevant experience - 2–5 years of experience in contract negotiations and contract modeling - Strong data analytics skills, including advanced proficiency in Excel; experience with NextGen, Power BI, and Rivet is a plus - Working knowledge of credentialing and revenue cycle operations as they relate to Managed Care - Strong communication skills with the ability to convey information clearly and concisely in a remote, cross-functional environment - Excellent interpersonal skills with the ability to build relationships across a multi-disciplinary team - Self-starter with the ability to take initiative, work independently, and drive results - Strong attention to detail with the ability to manage multiple priorities and meet tight deadlines - Positive, customer-centric mindset with a proactive approach to problem-solving and achieving organizational goals - Ability to prioritize, multi-task, and adapt in a fast-paced environment - Experience with infertility contracting (Preferred) More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Full-Time Employees (30+ hours/week) - Medical, dental, and vision insurance - 401(k) with company match - Tuition assistance and professional development support - Performance-based bonus opportunities - Generous paid time off, paid holidays, and paid parental leave - Life and disability benefits - Fertility Discount Program - Employee wellness and recognition programs Part-Time Employees - 401(k) with company match - Performance-based bonus opportunities - Employee wellness and recognition programs Per Diem Employees - 401(k) with company match - Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

• Consult with patients regarding their benefits, coverage and financial options • Perform aspects of benefit verification and prior authorization • Provide ongoing financial education and assistance to our patients • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information