Upfluence

Title: Influencer Marketing Team Lead Location: NYC, NY Department: Services Hybrid Full Time Job Description: About Upfluence Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Lyon, Mexico City and Paris. We are seeking a Senior Marketing Operations Manager with a strong background in digital marketing, agency operations, and team leadership. This is an excellent opportunity for someone eager to grow into a strategic leadership role as the team continues to scale. The ideal candidate has 3–5 years of people management experience, preferably within an advertising, marketing, or digital/social agency environment. This role is hands-on. You’ll roll up your sleeves to work alongside your team, guiding campaigns from strategy to execution while maintaining direct communication with clients and prospects. What you’ll be doing: - Lead a team of project managers and campaign ops professionals, supporting their growth and ensuring high-quality execution across all campaigns. - Partner with clients and internal stakeholders to develop and execute effective influencer marketing strategies and creative concepts. - Serve as the operational lead in client meetings and presentations, helping communicate value, progress, and performance. - Oversee influencer coordination, timeline management, content review, and campaign optimization. - Establish and maintain internal workflows, timelines, and cross-functional collaboration processes. - Monitor campaign results and analyze performance to ensure KPIs and client expectations are met. - Deliver thoughtful post-campaign reports and strategic recommendations. - Stay current with social media trends, platform updates, and emerging influencer marketing practice. - Collaborate closely with the Solution Architect on business proposals, project delivery, and internal knowledge sharing. - Lead by example: be a resource and a mentor to your team while also diving into the day-to-day when needed. What we expect from you - 3–5 years of experience managing teams in a marketing, social media, or digital agency environment - A hands-on leader who thrives in a fast-paced, collaborative setting - Excellent communicator in English (written and verbal), confident in presenting ideas and updates to clients and stakeholders - Strong organizational and project management skills, with a proven ability to juggle multiple priorities - Experience with influencer marketing, paid media, and social campaign strategy - Proficiency with tools like Google Suite and project management software; bonus if familiar with Adobe Creative Suite - Bachelor’s degree in Marketing, Communications, Business, or a related field - Comfortable collaborating with cross-functional teams in a global company - A second language is a plus (French or Spanish preferred) What we have to offer - Comprehensive compensation package - A diverse and international team (16+ different nationalities) - 4 weeks of PTO & Company holidays - An entrepreneurial environment with room for growth - To embark on an exciting new adventure in the digital and influencer marketing world! Upfluence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a flexible hybrid work model, providing our employees with an office setting, the option to work from home, and even fully remote structures. We believe in work-life balance and provide access so we can make the best of our workdays.

About Upfluence Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Lyon, Mexico City and Paris. About the Role Upfluence is looking for a highly motivated People & Operations Coordinator to join our remote team based in Mexico City. The ideal candidate will be responsible for managing the full recruitment cycle and supporting day-to-day operations across the organization. Some of the key responsibilities include: Key Responsibilities Recruitment & Talent Acquisition - Implement recruitment strategies that attract and engage top-tier professionals. - Own the full recruitment cycle: talent sourcing, screening, interviewing, offer management, and onboarding. - Partner with department leaders to define staffing needs and craft compelling, accurate job descriptions. - Create and publish job listings across job boards, LinkedIn, and other relevant social media platforms. - Evaluate candidates through structured screening and interviews; conduct thorough reference and background checks. - Coordinate and facilitate interviews alongside hiring managers, ensuring a seamless and efficient experience for all parties. - Lead proactive outbound recruitment efforts to identify and engage passive talent. - Manage the offer negotiation and onboarding process, ensuring a smooth start for every new hire. - Oversee the offboarding process, ensuring a respectful and well-organized transition for departing employees. HR & Administration - Develop, refine, and optimize internal processes to improve efficiency across the organization - Ensure accurate and timely payroll processing for all Mexico-based employees. - Develop, maintain, and communicate clear office policies and procedures to all staff. - Organize and maintain records and files, both physical and digital, ensuring accuracy and accessibility. - Assist in the planning and execution of company events, team initiatives, and special projects. - Provide responsive general support to staff across the organization. Requirements - 2+ years of experience in recruitment, HR coordination, or office management (dual experience preferred). - Proven ability to manage the end-to-end recruitment process independently. - Excellent interpersonal and communication skills in English. - Highly organized with the ability to manage multiple priorities and deadlines simultaneously. - Experience using ATS platforms, HR systems, and job boards. - Based in Mexico City (CDMX) — required for this remote role. - Proactive, self-driven, and comfortable working autonomously in a remote environment. What we have to offer - Opportunity for career advancement in a rapidly growing tech startup. - Competitive compensation package including stock options. - Comprehensive benefits: Medical, Dental, Vision, and Disability Insurance. - Commuter benefits. - A diverse, inclusive, and international work environment. - Generous PTO and company holidays. Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Analyze customer accounts to identify opportunities for expansion and improvement. • Develop and execute strategies for upsells, cross-sells, and account retention. • Build and nurture strong client relationships, providing strategic advice and consistent support. • Proactively address issues, implement solutions, and collaborate with internal teams to minimize churn. • Serve as the customer’s voice within Upfluence, sharing feedback to influence product improvements and enhance the overall experience. • Monitor and report on account performance metrics, using data to inform strategies and optimize results.