UniTriTeam

Role Description The Patient Recruitment Specialist is responsible for identifying, qualifying, educating, and scheduling potential clinical trial participants for Central Nervous System (CNS) clinical research studies. This role requires a recruiter who understands psychiatric and neurological indications, can build trust with prospective participants, effectively overcome objections, and accurately assess eligibility using study-specific prescreening criteria. Success in this position requires exceptional phone skills, empathy, attention to detail, strong organization, and the ability to thrive in a metrics-driven environment. Primary Responsibilities - Conduct outbound and inbound phone calls with prospective study participants. - Respond promptly to web inquiries, referrals, and marketing-generated leads. - Perform detailed prescreening interviews using approved study criteria. - Educate potential participants on clinical research and study expectations. - Build rapport and establish trust with individuals seeking treatment options. - Schedule qualified participants for screening visits with the research site. - Document all patient interactions accurately within the site's recruitment systems and CTMS/CRM. - Maintain consistent follow-up with interested participants until disposition. - Ensure all patient communications comply with sponsor, IRB, HIPAA, and site requirements. - Collaborate closely with Clinical Research Coordinators and site staff regarding scheduling and participant status. - Maintain daily productivity and quality metrics. - Participate in team meetings, coaching sessions, and ongoing training. - Continuously identify opportunities to improve recruitment conversion rates and patient experience. Therapeutic Area Experience Preferred - Major Depressive Disorder (MDD) - Treatment-Resistant Depression (TRD) - Generalized Anxiety Disorder (GAD) - Bipolar Disorder - Migraine - Post-Traumatic Stress Disorder (PTSD) - Alzheimer's Disease - Other psychiatric or neurological clinical research studies Performance Expectations - 60+ outbound/inbound patient calls per day - 8–10 qualified patient appointments scheduled per week - Timely follow-up on all assigned leads - Accurate documentation completed same day - High patient satisfaction through compassionate communication - Strong attendance and schedule adherence Required Qualifications - Minimum 2 years of patient recruitment experience in clinical research - Previous experience recruiting for CNS clinical trials strongly preferred - Strong understanding of psychiatric and neurological terminology - Excellent verbal and written communication skills - Professional, empathetic phone presence - Strong organizational and time management skills - Comfortable working toward daily and weekly performance metrics - Ability to manage multiple studies simultaneously - High attention to detail - Reliable high-speed internet and distraction-free home office Preferred Qualifications - Experience with CTMS, CRMs, or patient recruitment platforms - Experience using electronic prescreening questionnaires - Knowledge of HIPAA and GCP principles - Experience supporting multi-study recruitment pipelines - Spanish-speaking candidates are a plus Success in This Role The ideal candidate genuinely enjoys speaking with people, communicates with empathy and professionalism, and is motivated by helping patients access innovative treatment options through clinical research. They are organized, dependable, metrics-driven, and capable of balancing efficiency with exceptional patient care. Why Join UniTriTeam? At UniTriTeam, we believe great patient recruitment changes lives. You'll work alongside an experienced global clinical research team dedicated to helping research sites enroll studies faster while delivering an outstanding experience for every participant. You'll receive ongoing coaching, structured processes, and the opportunity to make a meaningful impact on advancing treatments for patients living with CNS disorders.

Role Description The Quality Specialist is responsible for conducting quality control reviews of participant visits and source documentation within the CRIO eSource system. This role ensures that clinical documentation is complete, accurate, protocol-compliant, and aligned with Good Clinical Practice (GCP), ALCOA principles, and our clients' quality standards. This position requires an extremely detail-oriented individual who can identify inconsistencies, documentation gaps, and potential compliance concerns before they impact study quality. The ideal candidate has previous experience as a Clinical Research Coordinator (CRC), Regulatory Specialist, or clinical research quality professional and can quickly adapt to established quality review processes. - Review completed participant visits within the CRIO eSource platform using established quality control processes. - Verify that all protocol-required procedures, assessments, and documentation have been completed accurately and appropriately documented. - Review source documentation to ensure compliance with study protocols, sponsor expectations, site SOPs, and applicable regulations. - Evaluate documentation against ALCOA and ALCOA+ principles to ensure data integrity standards are maintained. - Identify missing documentation, inconsistencies, protocol deviations, transcription errors, and potential GCP concerns. - Complete standardized QC Checklists to ensure consistency across studies and sites. - Document findings thoroughly and objectively within designated tracking systems. - Escalate significant quality findings according to established procedures. - Collaborate with site personnel to communicate findings and support timely resolution. - Monitor corrective actions and follow-up activities as assigned. - Support continuous improvement initiatives designed to enhance quality and inspection readiness across the organization. - Maintain confidentiality and adhere to all client and UniTriTeam policies and procedures. Qualifications - Associate's degree or Bachelor's degree in a healthcare, life sciences, nursing, or related field preferred. - Equivalent clinical research experience may be considered in lieu of formal education. - Minimum three (3) years of clinical research experience required. - Previous experience as a Clinical Research Coordinator (CRC), Regulatory Specialist, Clinical Research Associate (CRA), or similar clinical research role with direct source documentation responsibilities. - Strong understanding of Good Clinical Practice (ICH-GCP), protocol compliance, protocol deviations, source documentation standards, and ALCOA/ALCOA+ principles. - Previous experience reviewing source documentation required. - Prior experience conducting Quality Control (QC) or Quality Assurance (QA) reviews within clinical research is strongly preferred. - Experience supporting sponsor audits or regulatory inspections is preferred. - Experience with CRIO or other eSource platforms is preferred. Requirements - Extreme attention to detail with the ability to identify even minor discrepancies within clinical documentation. - Strong organizational skills with the ability to prioritize multiple assignments. - Excellent critical thinking and problem-solving abilities. - Ability to interpret study protocols and apply protocol requirements appropriately during reviews. - Strong written and verbal communication skills. - Ability to work independently while maintaining a high level of accuracy and consistency. - Comfortable working within a structured, checklist-driven environment. - Demonstrated commitment to participant safety, data integrity, and quality. Benefits - 100% Remote Opportunity - Work with innovative clients making a difference in healthcare and research. - Join a collaborative and supportive global team environment. - Exposure to a variety of therapeutic areas and research programs. - Opportunities for professional development and continued growth. - Leadership that values transparency, accountability, and communication. - The ability to make a direct impact on the quality and integrity of clinical research.

Role Description UniTriTeam is seeking a motivated and empathetic Patient Recruiter to support one of our clinical research clients in identifying and qualifying patients for participation in clinical trials. This part-time, remote position plays a critical role in advancing medical research and improving patient lives. Working EST hours, you will help ensure patients receive access to cutting-edge treatments while helping research teams meet recruitment goals. - Conduct outreach to potential clinical trial participants via inbound and outbound calls - Pre-screen and assess patients for eligibility based on study protocols - Educate patients on clinical trial participation, benefits, and expectations - Maintain accurate records of all interactions in the recruitment tracking system - Collaborate with study teams to ensure timely follow-up and enrollment - Use CRM software (such as HubSpot) and phone systems for communication and tracking - Provide culturally sensitive support in both English and Spanish, as needed - Target total calls of 70 per day with 5 patients scheduled per day for screening visits Qualifications - Medical background (Bachelor’s degree in a healthcare-related field such as Nursing, Biology, or similar is acceptable) - Clinical Research Experience Required, minimum 1-year in patient recruitment setting or clinical research coordinator setting required - Minimum of 2 years of call center experience, preferably in a medical or clinical setting - Bilingual (Spanish/English) with strong verbal and written communication skills is preferred - Experience with SalesForce and virtual call center or phone systems is a strong plus - Excellent organizational and time management skills - Ability to work independently and adhere to deadlines - Passion for advancing medical research and improving patient outcomes Benefits - Full-Time, Temporary for 3-4 months with permanent placement available - Remote work opportunity - Support in advancing medical research Company Description At UniTriTeam, we believe people make the difference. We support teams in the clinical research space by providing global, remote talent that integrates seamlessly into your workflow. You’ll be part of a company that is mission-driven, people-first, and proud to support breakthroughs in medicine.

Role Description UniTriTeam is seeking a highly skilled and results-driven Senior Project Manager to lead end-to-end UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects. This role will focus primarily on Zoom and RingCentral platforms, supporting enterprise customers through complex cloud communications deployments. - Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms. - Develop detailed project plans, timelines, milestones, and delivery frameworks. - Coordinate technical deployment, configuration, testing, and go-live activities. - Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution. - Act as the primary point of contact for customers throughout the project lifecycle. - Conduct kickoff sessions, weekly status meetings, and post-implementation reviews. - Translate technical requirements into clear project deliverables and expectations. - Proactively manage risks, issues, and escalations to maintain customer satisfaction. - Optimize resource allocation across engineering and deployment teams. - Identify project risks early and implement mitigation strategies. - Ensure adherence to documentation standards and project governance requirements. - Maintain accurate project tracking using tools such as SharePoint and CRM systems. - Produce regular status reports, performance updates, and delivery metrics. - Support continuous improvement of implementation processes and workflows. - Participate in on-call or after-hours support rotations as required. Qualifications - 3+ years of experience in project management within UCaaS, CCaaS, VoIP, or cloud communications environments. - Strong hands-on experience with Zoom and/or RingCentral implementations. - Solid understanding of VoIP technologies, SIP trunking, and cloud telephony systems. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Experience with CRM systems (Microsoft Dynamics preferred). - Strong organizational skills with the ability to manage multiple concurrent projects. - Excellent communication, stakeholder management, and leadership abilities. - Strong problem-solving skills with the ability to handle escalations independently. Requirements - Project Management certification (PMP, CAPM, Six Sigma) preferred. - Certifications in Zoom (Zoom Administrator, Zoom Phone) or RingCentral (MVP, CX) highly desirable. - Experience with SharePoint and enterprise reporting tools. - Familiarity with enterprise deployment environments and global rollouts. - Ability to work in fast-paced, high-volume delivery environments. Education - Associate degree or equivalent technical qualification required; Bachelor’s degree preferred. - Equivalent hands-on experience in UCaaS / CCaaS implementations will be considered. Benefits - Exposure to leading-edge UCaaS and CCaaS technologies. - Opportunities for professional growth and certification support. - A collaborative and supportive global team environment. - The chance to lead high-impact enterprise implementations.

Role Description UniTriTeam is seeking a Remote Clinical Research Coordinator (CRC) to support one of our clinical research site clients. This position is fully remote and does not involve in-person patient interaction, but will require coordination and facilitation of remote patient visits, as well as all behind-the-scenes clinical trial support. The ideal candidate has strong communication skills, is detail-oriented, and has experience using CTMS platforms such as CRIO or Clinical Conductor. - Coordinate day-to-day clinical trial operations in a remote capacity, ensuring compliance with study protocols and regulatory guidelines. - Support and facilitate remote patient visits, including scheduling, documentation, and follow-up. - Patient Recruitment support to include inclusion/exclusion understanding and qualifying patients for studies via phone. - Maintain accurate and timely data entry in EDC and CTMS systems; manage query resolution. - Assist with regulatory document management and remote IRB submissions and updates. - Prepare for and participate in remote sponsor/CRO monitoring visits, audits, and inspections. - Serve as a virtual liaison with sponsors, CROs, and internal site teams. - Support study startup and closeout tasks, including remote collection and verification of essential documents. - Monitor visit schedules and ensure all subject documentation is complete and up to date. Qualifications - 2+ years of experience in clinical research coordination or clinical operations. - Strong understanding of GCP, ICH, and FDA regulatory requirements. - Proficiency with CTMS platforms – CRIO or Clinical Conductor strongly preferred. - Fluent in English – both verbal and written communication required. - Comfortable working independently in a fully remote setting across multiple time zones. - Highly organized with strong attention to detail and documentation accuracy. - Proficient in Microsoft Office Suite and remote communication platforms (Zoom, Teams, etc.). Requirements - Associate or Bachelor’s degree in health sciences or related field. - Clinical research certification (e.g., ACRP, SoCRA). - Prior experience supporting multi-site trials remotely. - Bilingual proficiency is a plus. Benefits - Work with a mission-driven organization transforming the clinical research industry. - Fully remote work environment with global team collaboration. - Exposure to innovative research sites and a wide variety of protocols. - Professional development and growth opportunities. - Supportive and inclusive team culture.

Role Description UniTriTeam is hiring for multiple remote EDC Data Entry Specialist roles to support our clinical research clients across the U.S. These full-time remote positions require availability during standard business hours in Pacific (PST), Central (CST), or Eastern (EST) time zones. We’re looking for meticulous, detail-oriented professionals with a medical background and a passion for data accuracy. In this role, you'll be responsible for entering and verifying clinical trial data in EDC systems, maintaining the highest standards of data integrity. Key Responsibilities - Accurately enter clinical trial data into Electronic Data Capture (EDC) systems in compliance with study protocols, Good Clinical Practice (GCP), and regulatory requirements. - Perform validation and quality checks to ensure data completeness and accuracy. - Work collaboratively with clinical research coordinators and site staff to resolve discrepancies. - Maintain strict confidentiality and security of all clinical trial data. - Generate data reports and summaries for site and study team review as needed. - Keep current on all study-related documents and database/system updates. - Complete all study-required trainings as instructed by the clinical research site team. - Follow all Standard Operating Procedures (SOPs) and suggest improvements to optimize workflows. Qualifications - Medical background (degree or relevant professional experience) is required. - Prior data entry experience in clinical research or healthcare is highly preferred. - Experience with EDC platforms such as Medidata RAVE, REDCap, or similar systems is highly preferred. - Proficiency with Microsoft Office Suite (Word, Excel, Outlook). - Excellent attention to detail and high degree of accuracy. - Ability to work under tight deadlines in a regulated environment. - Effective communication skills and a collaborative spirit. - Familiarity with clinical trial processes and medical terminology is a plus. Benefits - A collaborative and supportive work environment. - Opportunities for professional growth and advancement. - A chance to be part of meaningful research initiatives that change lives.